Modifying email content in OneDesk

Your OneDesk account will send out emails for a variety of reasons. This article explains the different types of email we send and how you can modify the content of these emails to better suit your needs. The email template: … Read More

How to create and use template projects in OneDesk

In many industries, it is very common to do similar projects over and over again with only a few differences each time. Over time these projects become more and more refined until they (hopefully) go off like clockwork. OneDesk supports … Read More

Working with task links, relationships and constraints

One great feature in OneDesk is the ability for it to automatically calculate the schedule for your tasks. OneDesk does this by using the critical path method (CPM). This article explains how OneDesk calculates a task’s schedule. Scheduling links between … Read More

OneDesk – The January 2019 Release

We are working on major new features for OneDesk, but in the meantime, we have been releasing a series of minor updates. The main goals of these updates are to add minor usability improvements, small features, and of course fix … Read More

Setting up OneDesk to work with customers on projects.

This is part of an ongoing series where I go over the basic account configurations for different types of businesses. Some companies are very contract-driven and only perform work when customers are asking and paying for it. This article discusses … Read More

Setting up your OneDesk to support multiple products or services

This is part of an ongoing series where I go over the basic account configurations for different types of businesses. There are many different types of companies that use OneDesk to support their customers or end-users. For each business model … Read More

How to log your work using Timesheets in OneDesk

A key aspect of both helpdesk and project management for many of our users, is the ability to capture the time spent on various activities. Users want to record the time their team spends on tickets and tasks for a … Read More

User Access Controls and Permissions in OneDesk

If you want to lock down your OneDesk account to limit what your users can see and do in OneDesk, there are a few things to consider: Projects – The Unit of Sharing The mechanism to prevent your users from … Read More

Macros make your life easier!

There are a lot of features in OneDesk that can really make your life easier. In an earlier post I talked about how workflow automations can automatically perform actions when certain conditions are met. In this article I want to … Read More

A Big Update to our Mobile App!

We have just released a big update to our mobile app. It is available for both iOS and Android. For those of you who are already using it, it should be automatically pushed out to your devices. For the rest … Read More