With OneDesk you can help your customers to help themselves! Decrease your support costs by providing articles about your products or services, so that your customers can easily find answers to common questions. What exactly is the OneDesk Knowledge Base? … Continue Reading
Customizing your Timesheet form
In OneDesk you can create a timesheet for each time you work on a task or ticket. Here’s how to customize that timesheet form. Creating a timesheet It’s easy to create timesheets in OneDesk. Do this by Clicking “Add Timesheet” … Continue Reading
Using the Report Creation Wizard
We have released an update to the report creation interface. This a big step forward for non-technical users to be able to generate and schedule the reports they need. While the underlying report generation technology has not changed, the interface … Continue Reading
New in OneDesk, August 2020 – Custom fields get an upgrade
At OneDesk we’ve been working on some big exciting new features, but at the same time we have been making updates to OneDesk with a few smaller, but very useful features. Here is a quick update on the latest improvements … Continue Reading
New in OneDesk: Custom fields on timesheets, gantt enhancements, & more
The latest updates to OneDesk introduced the following new features and enhancements. New Report Wizard (beta): We have released an update to the report creation interface. Now the user is presented with a wizard-like interface that walks the user through … Continue Reading
How to deal with neglected tickets
Do you want to make sure that no tickets fall through the cracks? With OneDesk it is easy to auto-assign incoming tickets to ensure that every ticket is assigned to an agent. But the resolution process doesn’t stop there. You … Continue Reading
Automatically assigning incoming tickets to your team
OneDesk has many tools that will make your life easier – every day. One way OneDesk does this is by automating ticket-assignments so that your team can get to work on them with only the briefest of delays. Here are … Continue Reading
May 2020 – New Features in OneDesk
Here are the new features and enhancements for the May 2020 Release of OneDesk. This release was rolled out on May 12, 2020. Tabbed view for detail panels and item creation forms. Now you can open detail panels in new … Continue Reading
Managing Team Projects with OneDesk
What are Teams and how are they Organized? If you work in a team, OneDesk offers an easy way to manage and share projects amongst team members. While you can share projects with individuals, often it is faster and more … Continue Reading
Stepping through the OneDesk Quick-Setup Wizard
In OneDesk there are a large number of options that allow you to configure the software to behave in just the way you want it to. However, most of these options are non-critical and only need to be tweaked along … Continue Reading