New Features – June 2021 – Analytics

Analytics Application (beta) The June 2021 Release of OneDesk introduces a new App (in Beta) to centralize statistics about your tickets, tasks, and projects. We call this new app ‘Analytics’. Located under the ‘More Applications’ icon in the lower-left corner, … Continue Reading

What’s New in OneDesk – Feb 2021

On Saturday Feb 27th, OneDesk released the February 2021 update to OneDesk with many new features and improvements. Customize the creation form for each type of item Now you can customize the internal creation form for every item type. This … Continue Reading

Using Subtasks in OneDesk

The January 2021 release of OneDesk introduced the idea of subtasks to OneDesk. This article shows you how you can use subtasks as well as provides some details of how they work and different ways you can use them.   … Continue Reading

What’s new in the January 2021 Release of OneDesk?

The Jan 2021 Release of OneDesk was rolled out on Jan 23 2021. It included the following features and enhancements:   Subtasks and Linked items We have introduced new ways to link items to each other. This extends the previous … Continue Reading

How to prevent email loops in OneDesk

In OneDesk to capture emails as tickets, you will auto-forward or redirect your normal support email (eg. support@example.com) to one of your OneDesk capture email addresses (eg. tickets@example.onedesk.com). By default, OneDesk has an auto-reply turned on, which replies to the … Continue Reading

Automating your projects with OneDesk

If you are an existing user of OneDesk you are no doubt aware of our powerful workflow automation engine. Well with the latest release it just got even more powerful! OneDesk has long had the ability to automatically take action … Continue Reading

How to put a Knowledge Base on your Website – A self-service option for your customers

With OneDesk you can help your customers to help themselves! Decrease your support costs by providing articles about your products or services, so that your customers can easily find answers to common questions.   What exactly is the OneDesk Knowledge … Continue Reading

Customizing your Timesheet form

In OneDesk you can create a timesheet for each time you work on a task or ticket. Here’s how to customize that timesheet form.   Creating a timesheet It’s easy to create timesheets in OneDesk. Do this by Clicking “Add … Continue Reading

Using the Report Creation Wizard

We have released an update to the report creation interface. This a big step forward for non-technical users to be able to generate and schedule the reports they need. While the underlying report generation technology has not changed, the interface … Continue Reading

New in OneDesk, August 2020 – Custom fields get an upgrade

At OneDesk we’ve been working on some big exciting new features, but at the same time we have been making updates to OneDesk with a few smaller, but very useful features. Here is a quick update on the latest improvements … Continue Reading