With the latest release of OneDesk we now offer a built-in chat application that allows you to offer real-time support to your customers. This is released in beta so please go ahead and use it, but don’t forget to give us your feedback. Once you put the customer apps on your website, you can now […]
Using the OneDesk messenger application to offer live chat-based support More
The OneDesk Customer Apps Platform We have a big announcement! We just released our new ‘Customer Apps’ platform which allow you to deploy 3 apps to your customers (so far). Some of you may be familiar with our customer portal and our web-forms, but if not please check out my previous posts about these customer-facing
Using OneDesk’s customer-facing apps to better serve your customers More
UPDATE: In April 2021 OneDesk introduced built-in Customer Satisfaction Survey functionality. Read more: All About Customer Surveys How to Activate Customer Satisfaction Surveys Customer Satisfaction Survey The best way to know how well your customer service team is doing is… to ask your customers. One common way to get customer feedback is to send a
How to Send a Customer Service Satisfaction Survey with OneDesk More
OneDesk is generally a self-service product. This means that you can sign up for a trial account, play around with the software, ask a few questions and be up and running. We have worked hard to make this possible by providing video guides, an on-boarding wizard, built-in chat with our support team, and a dozen
Your OneDesk account will send out emails for a variety of reasons. This article explains the different types of email we send and how you can modify the content of these emails to better suit your needs. The email template: Whenever OneDesk sends an email on your behalf it will do so using the template
In many industries, it is very common to do similar projects over and over again with only a few differences each time. Over time these projects become more and more refined until they (hopefully) go off like clockwork. OneDesk supports these kinds of repeat projects and has tools to allow you to improve them based
One great feature in OneDesk is the ability for it to automatically calculate the schedule for your tasks. OneDesk does this by using the critical path method (CPM). This article explains how OneDesk calculates a task’s schedule. Scheduling links between tasks and other items You can create “scheduling links” between tasks inside the same project,
We are working on major new features for OneDesk, but in the meantime, we have been releasing a series of minor updates. The main goals of these updates are to add minor usability improvements, small features, and of course fix bugs. Since it is a new year, I thought we should do a wrap-up post
This is part of an ongoing series where I go over the basic account configurations for different types of businesses. Some companies are very contract-driven and only perform work when customers are asking and paying for it. This article discusses the basic setup you should make to your OneDesk account if this describes your company.
This is part of an ongoing series where I go over the basic account configurations for different types of businesses. There are many different types of companies that use OneDesk to support their customers or end-users. For each business model there are a few different configuration changes you will want to make to your OneDesk
Setting up your OneDesk to support multiple products or services More