Erin Richardson

Cingulum Health Uses OneDesk to Enhance their Patient Management Workflow

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For the Cingulum Health team, the highest level of patient care and attention is a must. We recently spoke to the practice manager at Cingulum Health whose clinic has recently switched over to using OneDesk.  With OneDesk’s combination of support and project management features, this leading clinic has been able to streamline their operations, allowing […]

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Introducing: Odie OneDesk’s AI Assistant

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Introducing your AI assistant The March 2024 release of OneDesk has brought an exciting new feature — Odie the Ai-powered assistant! Odie (‘OD’) is a Chat-GPT-like AI tool integrated with OneDesk’s messenger and customer-facing applications. The AI uses advanced and modern technology such as large language models (LLMs) and generative AI to make suggestions, generate

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New March 2024

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The March release of OneDesk is now live! AI Agent Assistant (Beta) OneDesk introduces our new AI-powered Agent! Odie (OD) will help your team serve your customers as efficiently as possible. An AI Agent that learns your business Odie works by learning from the data in your OneDesk account (your knowledge corpus) to help answer

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Help Desk for Education – Why You Need One and What to Look For

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What is the role of a help desk for education? When thinking of a help desk, the immediate association often leans towards IT teams or businesses dealing with customer inquiries. However, the utility of a help desk goes beyond these realms, proving valuable for any organization handling requests or inquiries. A help desk for education

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