Author Archives: Kim Chan

OneDesk’s project monitoring software is designed the change the way you keep track of your projects, tasks, issues, and even help desk tickets and feedback. All of OneDesk’s applications are connected and encompassed with a layer of social collaboration features … Read More

In a previous blog post, we went over how to do a Gantt Chart in OneDesk. Since then, we’ve received a good question from some of our customers: How does OneDesk’s Gantt Chart compare to Microsoft Project Gantt Charts? The … Read More

All project managers have to go through the challenge of managing team projects from set-up to end, and ensure the whole team meets its goals. Many project managers have found that using collaboration software helps them get through the challenges. … Read More

Happy Halloween! To celebrate the spookiest day of the year, we thought we’d share some scary business stats that we found floating around the web and have been haunting us. These spine-chilling business stats have affected many businesses, causing downfalls … Read More

In a previous blog post, we explained the concept of social customers. Social customers are customers who are no longer passively using products or services, but who are actively using social channels to connect with companies and other customers. Social … Read More

OneDesk was built to make your job easier, especially if you are a project manager. In building OneDesk, our team listened to product managers and pinpointed the areas in which our software can step in and save the day. Project … Read More

In a previous blog post I wrote about how to set an issue or task as a milestone. Once they are set, there are several ways of viewing the milestones of a project. How to view milestones of a project … Read More

According to the Global Competitiveness Report of the World Economic Forum, productivity here in Canada is at it’s lowest in five years. Given the highly competitive state of today’s bustling economic environment, organizations can’t afford to bear the consequences brought … Read More

In my last blog post, I wrote about how you can use OneDesk for IT Product Management. I’d like to elaborate on how OneDesk can be used to track and manage the IT product lifecycle. Evidently, the IT product lifecycle … Read More

At OneDesk, we understand that IT product management is a world of its own. Like any regular product management department, those who work in IT product management spend their days are responsible for a variety of things. They research and … Read More