Assigned Task-Tracking with OneDesk

Assigned task-tracking using the assignment scheduler OneDesk comes with an innovative Assignment Scheduler, which allows you to view and schedule resource workload over time and keep track of your entire team’s assigned tasks. With OneDesk’s Assignment Scheduler, you can also: … Read More

Business Roadmap-Building in One Minute

New video series demonstrates easy business roadmap-building The business roadmap is an essential aspect of any organization’s strategic plan. A solid business roadmap allows the entire team to be on the same page about the entire team’s strategic vision. It … Read More

OneDesk Sponsors Toronto Product Management Association

OneDesk Sponsors Toronto Product Management Association We are happy to announce that OneDesk is now a proud sponsor of the Toronto Product Management Association (TPMA). We at OneDesk are dedicated to building the best product platform and we are very … Read More

Project estimation: Better from the bottom-up

A good project estimation process is the basis of successful project planning. However, project estimation is not always an easy process. High-level project estimations are often laid out before activity-level project estimations. And, if these projected costs and durations are … Read More

Worklog management simplified

If you’ve recently taken a look inside our application, you probably noticed that we have added many new features, as well as made some changes to existing features. Our mission in adding and changing features goes hand-in-hand in with our … Read More

New Webinar Topic: Turning Customer Feedback into Product Gold

New webinar topic: Turning Customer Feedback into Product Gold The ability to drive innovation throughout your organization and outperform your competitors depends on two things: Having an effective method of capturing feedback from customers Being able to manage and incorporate … Read More

Customer support software: Tips for choosing one

Investing in customer support software is the key to providing outstanding customer service. Whether you work in an enterprise-class organization, or for a small startup company, good customer support software helps ensure a flawless customer experience. How to choose the … Read More

New Article: How to Deal with Collaboration Breakdown

In her most recent article How to Deal with Collaboration Breakdown published on On Product Management, OneDesk’s marketing specialist Catherine Constantinides looks at the challenges of collaboration from a product manager’s standpoint and identifies common pain-points within organizational collaboration. She … Read More

Sharing files in a collaborative environment

It’s a no brainer that one of the best features of collaborative software is that it makes sharing files easy. Sharing files within a collaborative environment brings about numerous advantages. To name a few: – Eliminates the need to send … Read More

Software customization: Logos, privacy settings and profile pics

In a previous post, our community manager Luke posted about software customization in OneDesk, namely about the forms configurabiliy, labels configurability, and types configurability options. OneDesk allows for more software customization options. Here’s a rundown: OneDesk software customization option #1: … Read More