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Business Roadmap-Building in One Minute

New video series demonstrates easy business roadmap-building The business roadmap is an essential aspect of any organization’s strategic plan. A solid business roadmap allows the entire team to be on the same page about the entire team’s strategic vision. It … Continue Reading

OneDesk Sponsors Toronto Product Management Association

OneDesk Sponsors Toronto Product Management Association We are happy to announce that OneDesk is now a proud sponsor of the Toronto Product Management Association (TPMA). We at OneDesk are dedicated to building the best product platform and we are very … Continue Reading

Project estimation: Better from the bottom-up

A good project estimation process is the basis of successful project planning. However, project estimation is not always an easy process. High-level project estimations are often laid out before activity-level project estimations. And, if these projected costs and durations are … Continue Reading

Worklog management simplified

If you’ve recently taken a look inside our application, you probably noticed that we have added many new features, as well as made some changes to existing features. Our mission in adding and changing features goes hand-in-hand in with our … Continue Reading


New Webinar Topic: Turning Customer Feedback into Product Gold

New webinar topic: Turning Customer Feedback into Product Gold The ability to drive innovation throughout your organization and outperform your competitors depends on two things: Having an effective method of capturing feedback from customers Being able to manage and incorporate … Continue Reading

Customer support software: Tips for choosing one

Investing in customer support software is the key to providing outstanding customer service. Whether you work in an enterprise-class organization, or for a small startup company, good customer support software helps ensure a flawless customer experience. How to choose the … Continue Reading

New Article: How to Deal with Collaboration Breakdown

In her most recent article How to Deal with Collaboration Breakdown published on On Product Management, OneDesk’s marketing specialist Catherine Constantinides looks at the challenges of collaboration from a product manager’s standpoint and identifies common pain-points within organizational collaboration. She … Continue Reading

Sharing files in a collaborative environment

It’s a no brainer that one of the best features of collaborative software is that it makes sharing files easy. Sharing files within a collaborative environment brings about numerous advantages. To name a few: – Eliminates the need to send … Continue Reading

Software customization: Logos, privacy settings and profile pics

In a previous post, our community manager Luke posted about software customization in OneDesk, namely about the forms configurabiliy, labels configurability, and types configurability options. OneDesk allows for more software customization options. Here’s a rundown: OneDesk software customization option #1: … Continue Reading

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New Product Release Challenges Solved with OneDesk

Managing a new product release comes with many challenges. Often, the reason organizations may face obstacles during their new product release process, is that release management is not always as high-priority as it should be; organizations recognize the need to … Continue Reading