Talk about easy-to-use software – OneDesk’s has a new and improved interface! OneDesk has a new and improved interface. At OneDesk, our goal is to make your job easier, and what better way is there to do that than develop easy-to-use software for every role? You’ve also probably noticed that some of OneDesk’s features are […]
With OneDesk, the customer service, help desk, or case management process is easier. We at OneDesk recognize that many companies face the challenge of gathering and sorting out a large amount of support cases. OneDesk allows you to capture support cases and easily manage them. You can also filter and sort your support cases using
Since your customers are the ones who use your products or services, they know what works best and what doesn’t. One of the best ways to find out what satisfies your customers is to conduct surveys. However, not all types of surveys will result in objective answers. Thus, creating a poll for your customers to
With OneDesk, receiving feedback from customers is easy. Your OneDesk account comes with a customer portal that makes it easy for your customers to provide feedback, and for you to understand their needs. You can also gather customer-suggested improvements by embedding the customer portal in your website or have us host a dedicated microsite for
OneDesk allows you to import .mpp or .mpt files into a sharespace. This allows all users to be interconnected. The imported projects can then be assigned and worked on. How to import Microsoft Project files into OneDesk: In your sharespace, go to the issues/tasks tab. Under the planning tab, click on the project tools button.
It’s a no-brainer – workplace organization i.e, keeping everyone in your company organized – is crucial. Lack of workplace organization can lead to negative consequences. Some of the effects may include forgotten appointments, unmet deadlines, lack of task priorities. Additionally, searching for misplaced information can cause individuals to lose track of time and not complete
Steve Jobs was known to get directly involved with customer service, and for his willingness to interact with customers via email. He occasionally responded to customers who wrote in with computer problems, and even intervened on support calls. Because of Jobs’ fondness of responding to emails, his inbox became a target for customers looking to
The beginning of a new year is logically – and psychologically – the best time to give your company a makeover and your employees a fresh start. Hence, while we have your attention, we at OneDesk would like to take advantage of helping you set company resolutions that will help your business blossom in 2012.
Product managers: Superheroes! To quote Pragmatic Marketing, “product managers are really superheroes in disguise!” According to Pragmatic Marketing’s 2010 Annual Product Management and Marketing Survey, most product managers feel they are doing three job at the same time, have a million more tasks, and have fewer people in marketing, engineering and operation to support them.
Help! The days are too short! It’s easy to get distracted at work. Think about it – how many times do you check your personal email, log in to your Facebook account, and use your cell phone to text about how you wish you it would be 5 p.m. already? On top of that, you