OneDesk: Easy-to-use software with improved navigation

Talk about easy-to-use software – OneDesk’s has a new and improved interface! OneDesk has a new and improved interface. At OneDesk, our goal is to make your job easier, and what better way is there to do that than develop … Continue Reading

onedesk interface

Support cases: Managing and filtering them in OneDesk

With OneDesk, the customer service, help desk, or case management process is easier. We at OneDesk recognize that many companies face the challenge of gathering and sorting out a large amount of support cases. OneDesk allows you to capture support … Continue Reading

Creating a poll to obtain customer feedback

Since your customers are the ones who use your products or services, they know what works best and what doesn’t. One of the best ways to find out what satisfies your customers is to conduct surveys. However, not all types … Continue Reading

Receiving feedback through the customer portal

With OneDesk, receiving feedback from customers is easy. Your OneDesk account comes with a customer portal that makes it easy for your customers to provide feedback, and for you to understand their needs. You can also gather customer-suggested improvements by … Continue Reading

Microsoft Project files: Importing them into OneDesk

OneDesk allows you to import .mpp or .mpt files into a sharespace. This allows all users to be interconnected. The imported projects can then be assigned and worked on. How to import Microsoft Project files into OneDesk: In your sharespace, … Continue Reading

Workplace Organization With The Collaboration Inbox

It’s a no-brainer – workplace organization i.e, keeping everyone in your company organized – is crucial. Lack of workplace organization can lead to negative consequences. Some of the effects may include forgotten appointments, unmet deadlines, lack of task priorities. Additionally, … Continue Reading

Customer emails: Capture them all

Steve Jobs was known to get directly involved with customer service, and for his willingness to interact with customers via email. He occasionally responded to customers who wrote in with computer problems, and even intervened on support calls. Because of … Continue Reading

Company resolutions we hope you set for 2012

The beginning of a new year is logically – and psychologically – the best time to give your company a makeover and your employees a fresh start. Hence, while we have your attention, we at OneDesk would like to take … Continue Reading

got issues

Awesome Holiday Presents for Product Managers

Product managers: Superheroes! To quote Pragmatic Marketing, “product managers are really superheroes in disguise!” According to Pragmatic Marketing’s 2010 Annual Product Management and Marketing Survey, most product managers feel they are doing three job at the same time, have a … Continue Reading

Employee Productivity: Web 2.0 to the Rescue

Help! The days are too short! It’s easy to get distracted at work. Think about it – how many times do you check your personal email, log in to your Facebook account, and use your cell phone to text about … Continue Reading