Kim Chan

Social media strategy and why you need one

Social media strategy? Yes, exactly. You may not realize it, but social media is a very broad term. It includes social networking sites like Facebook and MySpace, multimedia sharing sites like You Tube and Flickr, social bookmarking sites such as Delicious, microblogging sites like Twitter, blogs, RSS feeds, and more. It’s important to implement a […]

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Web collaboration: Making virtual teams work

Making a smooth transition to web collaboration With the increasing development of new web 2.0 technologies, “virtual teams” are becoming more popular. Those making the transition to web collaboration may find themselves facing many challenges. Communication needs to be accurate. Goals needs to be properly defined and understood. Time zones may affect the work. The

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Automation process: Setting up the right type

In today’s fast-paced business environment, we need tools that help us work faster. By creating an automation process using OneDesk’s automation engine, you will reduce manual data entry and process errors by allowing users to preset tasks and automate workflows. You can also set up automatic notifications, prioritize, and assign tasks to team members across

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Product investment management with OneDesk

Deciding which products to produce is not an easy task, especially if you and your product team collect hundreds of ideas. Making the right product innovation decisions is the key to driving your business’ value. Thus, a good product investment management strategy is essential. Techniques to optimize the product investment management process Understand the market’s

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Cooperative intelligence: Taking action

Cooperative intelligence, NOT competitive intelligence It is important to realize that monitoring the competitive intelligence – discovering the strengths and vulnerabilities of competitors – is not the key to driving your business to success. By focusing on competitive intelligence, you may gather a lot of information about competitors. However, by doing this, you are missing

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Design innovation principles

Once a product is approved to be developed, designers and engineers are faced with the challenge of implementing a smooth design innovation process. This means that they must ensure the product is effectively designed for shipping, installation, setup, use, storage, transport, maintenance, upgrading, disposal, and replacement. Good design innovation is the key to, well, innovating.

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Organizational goals and setting them

Why setting organizational goals is important You and your team have probably had many discussions about needing to set organizational goals. But does everyone understand why this is important? Before setting organizational goals, we believe that the entire team needs to understand the following: Organizational goals define success. In order to succeed, you need to

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