Design innovation principles

Once a product is approved to be developed, designers and engineers are faced with the challenge of implementing a smooth design innovation process. This means that they must ensure the product is effectively designed for shipping, installation, setup, use, storage, … Read More

Organizational goals and setting them

Why setting organizational goals is important You and your team have probably had many discussions about needing to set organizational goals. But does everyone understand why this is important? Before setting organizational goals, we believe that the entire team needs … Read More

Social Customer Service/Community Management

Defining the line between Social Customer Service and Community Management There is a line between social customer service and community management. However, that line is often blurred and highly debatable. While social customer service and community engagement go hand-in-hand, some … Read More

Innovation Management with Social Media

As companies are increasingly looking outside of the organization to obtain new ideas, social media platforms are becoming a popular channel for innovation management. By monitoring their company, brand, products or services on social media channels, companies are at the … Read More

Task Management with OneDesk

At OneDesk, we know how difficult task management can be, especially if they are distributed across various departments or organizations. Therefore, we have developed several task management capabilities that will make your job easier. A quick overview of OneDesk’s task … Read More

Case management tip: Filter support cases

We at OneDesk recognize that customer satisfaction plays an important role in a business’ growth. Therefore, we are proud to introduce our new customer service, help desk, and case management applications. Support cases can be difficult to manage, especially if … Read More

Innovation Process: Turns ideas into reality

Many argue that the innovation process cannot be managed because innovation is supposed to be about creativity and cannot be predicted. Innovation is not only about being creative and inventive; innovation is a collaborative process where ideas are taken and … Read More

Automated system improves customer service

OneDesk’s new automated system has many assets. It allows employees to pre-set their daily routines and reduces manual data entry. This allows them to work faster and save time. Automated systems are also beneficial when it comes to reducing the … Read More

Product management and social customers

Product management: Evolving and going social The web and it’s infusion of social media is changing the way product managers work. “Social product management“ is a rapidly-evolving technique that product managers are increasingly adopting. Social product management means opening up … Read More

Help Desk applications in OneDesk

Have you ever felt like you were struggling to keep your customer issues organized? If your business receives customer issues through different channels, you may find it hard at times at to keep track of which customer questions you have … Read More