Social Media in Business

Companies are slowly getting used to the idea that social media in business is important. A recent poll by Robert Half Technology shows that the use of social media in business has increased by 22 per cent since 2009. More … Read More

Innovation and Idea Management with OneDesk

Innovation enables businesses to stand out in the marketplace and become more successful. All it takes to jump-start the innovation process is one great idea. However, finding that revolutionary idea is not always easy. A company may need to go … Read More

New feature on OneDesk: Social Media Monitoring

A couple of weeks ago, while gearing up for the release of OneDesk, our team embarked on a full Q.A session and thoroughly tested the software to ensure that everything worked flawlessly. We hooked up a test Twitter account to … Read More

User Experience vs. Customer Experience

We at OneDesk have always preached that companies should strive to provide the best customer experience. However, customer experience often gets confused with user experience. The two terms are closely related and often used interchangeably; organizations are constantly trying to … Read More

Innovation quotes to inspire your team

Summer has officially started! We thought we would lighten up the mood and share some of our favorite innovation quotes. It’s important to promote an innovation culture within your business, therefore, feel free to inspire your teammates with the following … Read More

Customer expectations and social 2.0

Customer expectations and the Social Business According to Esteben Kolsky, former Gartner analyst and founder of ThinkJar, it is not enough for social businesses to simply meet customer expectations. Social business, which refers to business with aspirations to leverage social … Read More

Group innovation: The right way

Group innovation – Not always smooth “Innovation is a team sport. There’s a dynamic that happens between people that produces results I just don’t see with an individual.” — Drew Boyd, Innovation leader and educator, blogger of Innovation in Practice … Read More

Collaboration strategy: Online or not?

Choosing a collaboration strategy According to Jeff Stamps, co-founder and chief scientist of NetAge, “Virtual teams can work faster and particularly more innovatively.” Many companies are turning to online collaboration in hopes of creating a stronger innovation culture within their … Read More

Innovation Platforms: Enhance development

  What are innovation platforms Innovation platforms are “spaces” that enable individuals and organizations to come together to address issues of mutual concern and interest. As companies realize that collaborative product development and R&D strategies open doors to innovation, which … Read More

Innovation Culture: A motivating mindset

Why create an innovation culture? Innovation is one of the hottest topics in today’s business world. All companies want to be “innovative.” But what does this really mean? According to Stephen Shapiro, “innovation is ‘an organization’s ability to adapt and … Read More