A couple of weeks ago, while gearing up for the release of OneDesk, our team embarked on a full Q.A session and thoroughly tested the software to ensure that everything worked flawlessly. We hooked up a test Twitter account to OneDesk and sent out a test tweet about a product. Shortly after, we received a […]
We at OneDesk have always preached that companies should strive to provide the best customer experience. However, customer experience often gets confused with user experience. The two terms are closely related and often used interchangeably; organizations are constantly trying to define their meanings. The difference between user experience and customer experience User experience is about
Summer has officially started! We thought we would lighten up the mood and share some of our favorite innovation quotes. It’s important to promote an innovation culture within your business, therefore, feel free to inspire your teammates with the following innovation quotes. 15 interesting innovation quotes you can use to motivate your team 1. “The
Customer expectations and the Social Business According to Esteben Kolsky, former Gartner analyst and founder of ThinkJar, it is not enough for social businesses to simply meet customer expectations. Social business, which refers to business with aspirations to leverage social channels, should always strive to exceed customer expectations. You may be wondering, why the “social
Group innovation – Not always smooth “Innovation is a team sport. There’s a dynamic that happens between people that produces results I just don’t see with an individual.” — Drew Boyd, Innovation leader and educator, blogger of Innovation in Practice Companies are starting to realize that group innovation is the key is to solving problems.
Choosing a collaboration strategy According to Jeff Stamps, co-founder and chief scientist of NetAge, “Virtual teams can work faster and particularly more innovatively.” Many companies are turning to online collaboration in hopes of creating a stronger innovation culture within their business. This is crucial for those who want to stand out from their competitors. However,
What are innovation platforms Innovation platforms are “spaces” that enable individuals and organizations to come together to address issues of mutual concern and interest. As companies realize that collaborative product development and R&D strategies open doors to innovation, which is the key to outperforming competitors, innovation platforms are increasingly gaining popularity in the enterprise
Why create an innovation culture? Innovation is one of the hottest topics in today’s business world. All companies want to be “innovative.” But what does this really mean? According to Stephen Shapiro, “innovation is ‘an organization’s ability to adapt and evolve repeatedly and rapidly to stay one step ahead of the competition.’ A culture of
Launching a new product can open doors for your company and bring promising opportunities. Without the introduction of new products, most companies see a decline in the business’ growth and profit. Developing new products, however, is always risky. So what can companies do to ensure a smooth new product development process? The new and improved
Why it’s important to set company goals To be able to grow and reach full potential, a company must set company goals, and meet them. Company goals also inspire employees to drive a business’ success rate. Therefore, when setting company goals, it’s best to get all your employees involved. This way, you can set and