group discussion

Collaboration and Communication: Different

Lesson from Celebrity Apprentice: Collaboration and communication are important No one wants to hear the words, “You’re fired!” especially this season’s cast of Celebrity Apprentice. Over the past couple of weeks, the show has shown some interesting interactions between cast … Continue Reading

Feedback website: The 2.0 type

Advantages of feedback website “For every customer complaint, there are 26 other customers who have remained silent.” –Lee Resources Inc. For a business to be successful, soliciting feedback is critical. By doing so, your company can: Learn about what customers … Continue Reading

group thinking ideas results

Collective intelligence: Innovation 2.0

“The real heart of Web 2.0 is collective intelligence, which I have defined as harnessing the network effect to build applications that get better the more people use them.” — Tim O’Reilly, founder of O’Reilly Media Collective intelligence is best … Continue Reading

3 gears

Collaboration tools: Help get things done

Contrary to popular belief, collaboration tools are nothing new. A collaboration tool can be anything that helps people collaborate. Before computers existed, paper was used as a collaboration tool. Today, almost everyone uses some form of technology to collaborate. Most … Continue Reading

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Ideas software: Innovate your website

Stand out with the help of ideas software Today’s leading companies all have one thing in common – they all realize that in order to bring the best products to market, they must find a way to stand out from … Continue Reading

engage m&ms

Mass customization: Creating value

Gaining the mass customization experience by designing M&Ms I recently found out that you can design your own M&Ms. Curious to find out what that meant, I decided to go to M&M’s website and try it. What captivated me about … Continue Reading


360 degree feedback: Understand all sides

What is 360 degree feedback? 360 degree feedback, also known as multisource or multi-rater feedback, is a feedback management system in which feedback comes from all around an employee about their performance. This feedback is provided by their supervisor, co-workers, … Continue Reading


Disruptive innovation: Avoiding it

Disruptive innovation – When innovation is threatening Even though this term was was coined in 1997 by Harvard business school professor, Clayton Christensen, many people are just starting to learn about it. According to many sources, disruptive innovation is one … Continue Reading

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Customer service strategies – modern ones

Move over traditional customer service strategies As a result of today’s competitive economy, it is imperative for businesses to come up with customer service strategies that will allow them to retain their customers and keep their business ahead of the … Continue Reading


Loyalty software: Wins customers over

Customer loyalty is all about attracting the right customer, getting them to buy often and in higher quantities and bring you even more customers. Thus, building customer loyalty is the key to increasing business profitability. Recognizing this, many companies are … Continue Reading