Customer Comments: Evaluating them

Customer comments are essential If you work with customers, you surely know that customer comments are like gold to any company. Once you understand what your customers want, your company can work on perfecting your product or service, and on … Continue Reading

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Giving Feedback to Customers

By now, I’m sure you all know that giving feedback is important. However, when you hear the words giving feedback, who do you think of giving feedback to? If you are like most employers, employee evaluations will most likely come … Continue Reading

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Community response: Stronger voices

Community response: instinctive Question: Do you ever feel like you are being treated unfairly, or like you are being ignored? If yes, what did you do about it? Personally, if I feel like I’ve been treated unfairly, my first instinct … Continue Reading


Sales database: Benefits and an alternative

What is a sales database? Sales people work in an extremely fast-paced environment. The busy nature of the sales industry requires a sales person to have access to certain information as soon as they need it. Any delay in getting … Continue Reading

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Get feedback – from everyone

It’s important to get feedback Ever wonder why people keep checking out your product or service, but never buy or sign up for them? One mistake that businesses often make is that too often, they assume they know what their … Continue Reading

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CRM System: Helpful, but complex

We’ve said it before, and we’ll say it again – in today’s competitive environment, customers are the most important players. Without them, many businesses would not have survived. However, today’s customers expect much more from companies, namely quicker service and … Continue Reading

Community software: Good for businesses

What is community software? In the online world, the word community software is popping up everywhere. Since the term is relatively new, we thought we would clarify its meaning. Community software refers to any software that allows users to interact … Continue Reading

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Web Survey: Helpful but challenging

What is a web survey? Before we talk about the web survey, let’s start by discussing what a survey is. A survey is a method of gathering information from a number of individuals, known as a sample, in order to … Continue Reading

Client response: Increase it

Are you receiving enough client response? You know you’re receiving positive client response when your existing clients keep knocking at your door for more of your product or service. If you are finding it difficult to retain your clients and … Continue Reading

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Innovative Ideas: Important!

Innovative ideas – what are they about? Businesses are increasingly realizing that it is getting more important to come up with, and manage innovative ideas. But what exactly does this mean? According to an article on, innovation nowadays is … Continue Reading