Improve Customer Service in Three Steps

Strengthen your business – improve customer service At OneDesk, our goal is to make your job easier and help you strengthen your business. We believe any business can become highly successful, providing that they use the right tactics. So, what … Read More

Feedback software: Improves customer experience

Feedback software – what is it? Feedback software is used by companies to collect ideas, suggestions, and even issues from customers, though the web. In this technological age, companies are increasingly using feedback software in hopes of maximizing customer feedback, … Read More

Customer Comments: Evaluating them

Customer comments are essential If you work with customers, you surely know that customer comments are like gold to any company. Once you understand what your customers want, your company can work on perfecting your product or service, and on … Read More

Giving Feedback to Customers

By now, I’m sure you all know that giving feedback is important. However, when you hear the words giving feedback, who do you think of giving feedback to? If you are like most employers, employee evaluations will most likely come … Read More

Community response: Stronger voices

Community response: instinctive Question: Do you ever feel like you are being treated unfairly, or like you are being ignored? If yes, what did you do about it? Personally, if I feel like I’ve been treated unfairly, my first instinct … Read More

Sales database: Benefits and an alternative

What is a sales database? Sales people work in an extremely fast-paced environment. The busy nature of the sales industry requires a sales person to have access to certain information as soon as they need it. Any delay in getting … Read More

Get feedback – from everyone

It’s important to get feedback Ever wonder why people keep checking out your product or service, but never buy or sign up for them? One mistake that businesses often make is that too often, they assume they know what their … Read More

CRM System: Helpful, but complex

We’ve said it before, and we’ll say it again – in today’s competitive environment, customers are the most important players. Without them, many businesses would not have survived. However, today’s customers expect much more from companies, namely quicker service and … Read More

Community software: Good for businesses

What is community software? With the “Web 2.0 revolution” taking over the online world, the word community software is popping up everywhere. Since the term is relatively new, we thought we would clarify its meaning. Community software refers to any … Read More

Web Survey: Helpful but challenging

What is a web survey? Before we talk about the web survey, let’s start by discussing what a survey is. A survey is a method of gathering information from a number of individuals, known as a sample, in order to … Read More