Innovation in the Workplace

In light of the new year, I thought it would be the perfect time to introduce a term you may or may not be familiar with – innovation. The word “innovation” is quickly skyrocketing in the business world; it’s everywhere. … Continue Reading

Customer database software: Why you need it.

In today’s competitive business world, many businesses are increasingly using a customer database in an attempt to manage their customer relationships to increase both sales and customer satisfaction. A customer database is useful to have as it helps businesses: – … Continue Reading

Business software – which type to use?

The term business software is a broad one. It generally refers to any software that helps a business increase productivity or measure their productivity. Of course, this definition does not fully clarify what a business software is, for every business … Continue Reading

customer experience

Customer Experience Management: A necessity

Customer Experience Management – what does it mean? Many companies overlook how important customer experience management is. The goal of customer experience management is to move customers from satisfied to loyal and then from loyal to advocate. That being said, … Continue Reading

sound setup

Give feedback the easy way

‘Tis the season to give feedback – but what is feedback? If I were to ask you to give me a definition of “feedback,” what would you say? The words “criticism,” “remark” or “response” would most likely be in your … Continue Reading


Customer Idea: Your key to Innovation

The importance of the customer idea Customers are better at coming up with innovative ideas about the product or service they are using, than the employees who work at developing them. While employees may predict downsides and obstacles, the necessary … Continue Reading

teams in a company

Customer Relation Management: More important than ever

In today’s competitive world of product development it is more important than ever for companies to keep customers satisfied. After all, they are the reason the business is still standing. However, in a busy corporate environment, it’s easy to fall … Continue Reading


Satisfaction Surveys: Important, but ineffective

Satisfaction surveys: Your Key to Customer Retention Quick, which one of these is better for your company? a) Acquiring new customers b) Retaining current customers If you answered b, you are correct. Once a customer is satisfied with your company, … Continue Reading

team hurdle

Community ideas: Share your ideas and make a difference

In today’s world, it’s important for people to feel connected to each other. To build that connectivity, people form communities. This allows individuals to interact with each other within a common environment. Whether they are religious, political, work-related, or hobby-related, … Continue Reading

open present

This holiday season, ask for employee feedback and make them feel valued

Employee feedback is just as important as customer feedback Take a moment to think about your employees. Why were they hired? Your employees were most likely hired because of their skills, knowledge and potential to strengthen your organization. Because employees … Continue Reading