Kim Chan

Customer database software: Why you need it.

In today’s competitive business world, many businesses are increasingly using a customer database in an attempt to manage their customer relationships to increase both sales and customer satisfaction. A customer database is useful to have as it helps businesses: – Identify their most profitable customers – Keep track of customer information – Track customer sales […]

Customer database software: Why you need it. More

Customer Experience Management: A necessity

Customer Experience Management – what does it mean? Many companies overlook how important customer experience management is. The goal of customer experience management is to move customers from satisfied to loyal and then from loyal to advocate. That being said, customer experience management is crucial because it is the key to creating customer retention and

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Customer Relation Management: More important than ever

In today’s competitive world of product development it is more important than ever for companies to keep customers satisfied. After all, they are the reason the business is still standing. However, in a busy corporate environment, it’s easy to fall behind on projects and deliver problematic products or services, which results in a tense relationship

Customer Relation Management: More important than ever More

Community ideas: Share your ideas and make a difference

In today’s world, it’s important for people to feel connected to each other. To build that connectivity, people form communities. This allows individuals to interact with each other within a common environment. Whether they are religious, political, work-related, or hobby-related, people join communities to have a sense of support, belonging and a place where they

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This holiday season, ask for employee feedback and make them feel valued

Employee feedback is just as important as customer feedback Take a moment to think about your employees. Why were they hired? Your employees were most likely hired because of their skills, knowledge and potential to strengthen your organization. Because employees play a huge role in a company’s success, it’s important to gather employee feedback from

This holiday season, ask for employee feedback and make them feel valued More

Overcoming the Obstacles of the Feedback Letter

You surely know by now that customer satisfaction is they key to a successful business. Companies have long wrote feedback letters to customers, asking them to send in a feedback letter with their thoughts and ideas. However, feedback letters often go like these: Sending a typical, boring feedback letter to customers Dear (customer), We cordially

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