The Manage Projects, All Projects, and Organization Projects Options in OneDesk

  There are three parts of the Project drop-down. Here is a guide to each one. Manage projects Here, you can: – View all the projects you are part of – Create projects – Share projects – View the users … Read More

Dealing with Product/Project Manager Responsibility Overload

Whether you are a project manager or product manager, chances are that your job has you running around in circles, trying to make sure that everyone’s responsibilities are met. Every project or product manager had to deal with one dreaded … Read More

What is Project Management? – A Video Infographic

What is project management? In an attempt to answer this tough question, we pulled out a variety of information from various sources. Project management is defined by many things – by the tools it takes to carry it out, the … Read More

Importing and Exporting Files in OneDesk

One of the advantages of using OneDesk is that it allows you to import files and keep working on them in OneDesk for a more streamlined business process. Importing files allows you to save time entering items – imagine needing … Read More

Business Benefits of Product Management

The following is a guest post from Natalie Yan Chatonsky. Natalie is the Head of Consulting at Brainmates, a Sydney-based consulting agency that helps organisations boost the performance of their products and people. Connect with her on Twitter at @Brainmates. … Read More

A Breakdown of OneDesk’s Administration Section

In the Administration section of OneDesk, you can set permissions for those in your organization, as well set preferences for the customer portal and the feedback you receive from customers. The Administration section can be found under your user menu. … Read More

New Facebook Theme for Customer Portal

OneDesk’s customer portal allows customers to provide feedback directly to your organization via your website, or a unique link. Once feedback is received, your organization can discuss the feedback internally, or with customers. You can also poll customers and ask … Read More

Top Five Causes of Failed Products

Too often, companies think they have thought of the next innovation that will revolutionize their industries, but turn out to be wrong. Last year, Sony thought they would revolutionize the portable tablet experience with the launch of Sony Tablet P. … Read More

Five Products That Failed in 2012

Last week, I wrote about some of the most successful product launches in 2012. Apple, Samsung and Activision were some of the companies that came up with innovative products that made their business skyrocket. However, some companies were not as … Read More

Why Was the Release of Call of Duty: Modern Warfare 3 So Successful?

In my previous blog post, I wrote about some of the most successful product launches in 2012. In first place, I stated that video-game maker Activision saw one of the most successful product launches last year. The release of Call … Read More