Get ready folks this is a big one! The July 2016 release of OneDesk has a lot of new features and changes that you’ve been clamoring for. In this release we’ve got an improved UI, Service Level Agreements management and … Read More
Author Archives: Matthew
New Release – OneDesk May 2016
We’ve received a lot of good feedback from you, our customers, about how to improve OneDesk and as a result a few new features and changes in this month’s release that we are hoping you will like! This month we … Read More
New Release – OneDesk March 2016
Spring is upon us and with the change of the season comes our latest update to OneDesk! In this release our goal has been to improve Usability and as such we’ve highlighted a few changes that we would like you … Read More
Build a Quick and Simple Product Roadmap in 2016 with OneDesk
The new year is just around the corner, have you thought about your product roadmap for 2016? If the thought if it makes you feel like it’s the day AFTER New Year’s Eve, you might need new product management software … Read More
High Level Product Planning and Vision
The ability to provide a simple to understand and dedicated view of all high level product planning information in your portfolios is an asset that is often missing in basic product management software, however it is very much in demand … Read More
The Dangers of Not Listening to your Customers
A recent Wired article about why the Amazon’s Fire Phone failed highlights the importance of keeping track of your customers’ needs when designing a new product. According to the article, Amazon’s Fire Phone is regarded as a flop because instead … Read More
Strategic Project Management vs Tactical Project Management
The question about what makes a good project manager is one that has as many answers as there are people to answer it. The question is best answered by evaluating whether a project manager is able to balance the need … Read More
Requirements Validation & OneDesk Customer Portal
Do you remember playing the ‘telephone game‘ as a child? If so, you’ll remember that when a word or phrase is passed along ear to ear, it can get distorted and change to the point that it becomes unrecognizable from … Read More
New to OneDesk – Item Flow
We’ve just added a new application to OneDesk to help you simplify your product management workflow called “Item Flow”. The principle behind adding in this application is simple. When you receive a ton of great feedback from your customers you … Read More
OneDesk Applications: Gathering customer feedback – Feedback List
Collect and organize your feedback Collecting, managing and responding to customer feedback is a corner stone of keeping your customers happy. OneDesk can help you to achieve the effective communication with your customers and provide them with real-time response. An … Read More