Filter Options

OneDesk gives you the ability to create custom views that can filter the information you see in your OneDesk application window, allowing you to view only what you need when you need it. The OneDesk view creation tool lets you … Continue Reading

Free Trial, Pricing & Going Pro

OneDesk’s subscription plans are based on the number of users that will be using OneDesk, allowing you to select the best fit for your organization.  Unlike other products on the market, no matter what OneDesk plan you select, you get: … Continue Reading

Best Practice: Creating Multiple Portals and Knowledgebases

Portals and knowledgebases are useful tools that help you to better serve your clients. Customer portals allow your customers to monitor and track the progress being made on their tickets or tickets from their organization. Knowledgebases enable you to save … Continue Reading

Best Practice: OneDesk Optimization

The following are some useful best practices that you can use to improve the performance of OneDesk and keep your work organized. Computer To use OneDesk, you will need access to a good quality computer. OneDesk works inside a web … Continue Reading

How to Create Multiple Portals/Knowledgebases

OneDesk allows you to create as many unique portals or knowledgebases as you need. You can use your portal to allow your customers or end-users to collaborate on projects with you or customize your ticket submission form. Here’s how to … Continue Reading

Best Practices: Different Uses for Tickets & Tasks

OneDesk differentiates between tickets and tasks to help you better organize your work environment. Tickets and tasks can be made to behave virtually the same; whatever you can do with a task, you could also do with a ticket and … Continue Reading

What is the Difference Between Tickets and Tasks?

OneDesk allows you to create tickets and tasks and gives you the ability to create workflow automation for each. Both tickets and tasks are entered into OneDesk through one of five channels: email, chat, import, manual add, or webforms. You … Continue Reading

How to See Tickets and Tasks in one View

OneDesk gives you the ability to view tickets and tasks separately. However, if you want to see both in one view, the Items view can help you do that. The Items view allows you to see your tickets and tasks … Continue Reading