How an Internal Marketing Team uses OneDesk to serve 48 Hearing Clinics

When a company first starts out, the team is often cross-functional in its nature. This overlapping of responsibilities allows a company to be scrappy and grow quickly without too much overhead. Over time and through this period of growth, companies … Continue Reading

How an IT Consulting Firm Uses OneDesk Ticketing System

For businesses of any size, consulting firms can help fill in gaps in the organization without having to build out a team or department themselves. The challenge for these firms is keeping track of all of their work across all … Continue Reading

Credit Management Case Study

For organizations that provide services and support to other companies, it is crucial that they stay on top of their client’s requests. When they charge for their time spent, it becomes even more critical to track work accurately. By using … Continue Reading

How a hair product distributor uses OneDesk to manage their helpdesk

For any business that provides a service, they are bound to be faced with support requests and inquiries. In these situations, having a helpdesk to track and manage these requests is crucial to staying on top of addressing customer needs … Continue Reading

How a branding agency utilizes OneDesk’s project management features

As small businesses grow and acquire new customers and users, their work management needs also grow. For agencies that offer multiple, different services, it’s challenging keeping track of every piece of work and every person that is involved with making … Continue Reading

How a real estate broker uses OneDesk to capture design request tickets

About the Company For project management, there are tons of software options available, some of which are too heavy-weight for teams tackling smaller, well-defined projects. When picking the right software for your team, one of the biggest challenges is striking … Continue Reading

How a wifi service company utilizes OneDesk’s CRM features

There is no shortage of software positioned as being staples for the everyday business professional. From accounting to procurement to reporting, businesses need a variety of software to keep themselves running. Not only is it difficult sourcing all of the … Continue Reading

How a software company uses custom webforms to help design bespoke software

Custom webforms are needed to capture custom requests For companies that work on custom requests, it is paramount that they nail gathering requirements from their customers. We live in an increasingly distributed work environment, which sometimes exacerbates the difficulties in … Continue Reading

How a mortgage company utilizes the conversations feature on OneDesk

As companies and teams become more and more distributed, communication only becomes more important. For organizations that deal with finance matters, this is only more true. There is no room for miscommunications and distractions when there are large amounts of … Continue Reading

How a cloud services company uses workflow automations to track parts in the supply chain

As companies and teams become more and more distributed, communication only becomes more important. For organizations that deal with finance matters, this is only more true. There is no room for miscommunications and distractions when there are large amounts of … Continue Reading