About the Company For project management, there are tons of software options available, some of which are too heavy-weight for teams tackling smaller, well-defined projects. When picking the right software for your team, one of the biggest challenges is striking … Continue Reading
How a wifi service company utilizes OneDesk’s CRM features
There is no shortage of software positioned as being staples for the everyday business professional. From accounting to procurement to reporting, businesses need a variety of software to keep themselves running. Not only is it difficult sourcing all of the … Continue Reading
How a software company uses custom webforms to help design bespoke software
Custom webforms are needed to capture custom requests For companies that work on custom requests, it is paramount that they nail gathering requirements from their customers. We live in an increasingly distributed work environment, which sometimes exacerbates the difficulties in … Continue Reading
How a mortgage company utilizes the conversations feature on OneDesk
As companies and teams become more and more distributed, communication only becomes more important. For organizations that deal with finance matters, this is only more true. There is no room for miscommunications and distractions when there are large amounts of … Continue Reading
How a cloud services company uses workflow automations to track parts in the supply chain
As companies and teams become more and more distributed, communication only becomes more important. For organizations that deal with finance matters, this is only more true. There is no room for miscommunications and distractions when there are large amounts of … Continue Reading
How a childcare software provider uses OneDesk for CRM, project management, and support
Across the worlds of CRM, project management, and support work, there are a multitude of different tools and software that can be used. In some cases where departments are large enough to support integrating their tools with other team’s tools, … Continue Reading
OneDesk Case Study – Local Government
In this day and age, all aspects of life are progressively going online. This extends to even behemoths of organizations such as governments. Historically, governments have often lagged behind in keeping up with the most current technological landscape, opting instead … Continue Reading
OneDesk Case Study – Aquariums Specialist
It’s not uncommon for growing businesses to build out their own support teams. No matter what industry, if there is a website that customers and users interact with, that technology will need someone to maintain and update it. For businesses … Continue Reading
How a Software Company uses OneDesk to manage their Service Level Agreements
A service level agreement (SLA) is a contractual obligation between a service provider and one of their clients. An SLA can include details around quality, availability, and general responsibilities for when things go wrong with the services provided. For both … Continue Reading
How A Non-Profit uses OneDesk to collect tickets
Non-profit organizations have to be savvy in knowing how being efficient with their funds. This translates further into needing efficiency in how work is managed and tracked. For non-profits that have been around for some time, there tends to be … Continue Reading