OneDesk for Healthcare Admin HelpDesk
How does OneDesk help my Admin team?
Manage Patient Admin Tickets, Secure Communication, and Clinic Service (HIPAA).
HIPAA-Compliant Patient Admin & Records Request Ticketing Benefits.
Healthcare Admin needs secure patient and internal request tracking. OneDesk captures requests via secure forms or email as HIPAA-compliant tickets. Custom views help sort tasks like record requests or appointment scheduling. Set internal SLAs for processing times. Reporting tracks request volume while maintaining privacy.
Secure Patient Portal, Appointment Forms & Clinic Information Knowledgebase (HIPAA).
Patients and staff interacting with Healthcare Admin need secure and easy options. OneDesk provides a patient/employee portal for tasks like appointment requests (patients) or internal form submissions (staff). Users can track their request status securely. The knowledgebase can offer patient FAQs about visiting hours or billing, and internal guides for staff procedures. Secure live chat helps patients with simple scheduling questions or staff with quick procedural checks. This improves efficiency while maintaining HIPAA compliance.
Automate Patient Request Routing, Secure Workflows & Appointment Reminders (HIPAA).
Streamline administrative support in healthcare settings with OneDesk automations. Set up workflows for patient registration support appointment scheduling assistance or medical records requests processing. Automatically triage admin tasks based on urgency clinic location or request type. Route specific needs like insurance verification support directly to the billing office. Use auto-replies to confirm appointments or provide forms. It improves clinic efficiency and patient experience.
Efficient, Compliant Healthcare Admin Support.
OneDesk streamlines administrative support in healthcare improving efficiency and patient experience. Its robust features manage patient registration assistance appointment scheduling support and medical records requests securely and compliantly HIPAA. The system's versatility handles diverse admin tasks across clinics or departments. Need simplified workflows for patient interactions? OneDesk delivers. It scales easily supporting healthcare facilities of any size.
Get started free
Evaluate OneDesk for yourself with our completely free 14-day trial.
