OneDesk for Wholesale IT Work Management
How does OneDesk help my IT team?
Support Order Management Systems, EDI, and Warehouse Tech
Resolve Order System Issues with Wholesale IT Tickets
Wholesale IT supports ERP, order management systems, B2B portals, and warehouse tech. Manage support tickets in OneDesk from email, portal, or phone logs. Use custom views to prioritize issues affecting order processing or warehouse operations. Track resolution times against operational SLAs. Report on system reliability.
Retailer Portal for Submitting Order System Issues
Manage IT tasks supporting wholesale operations, like maintaining the ERP system, supporting the B2B e-commerce portal, or managing warehouse management systems (WMS). Break down ERP module updates into subtasks. Set dependencies for integrations between systems. Schedule system maintenance.
Monitor IT Time Supporting Order Systems
Wholesale IT tracks time spent supporting ERP systems, B2B e-commerce portals, WMS, and resolving issues for sales reps or warehouse staff. Use OneDesk's timer or timesheets linked to tickets and tasks. Understand IT support costs for different parts of the wholesale operation.
Assign Tasks for Order Management System Support
Improve IT support for wholesale operations. Automatically assign tickets based on system (ERP, WMS, B2B portal) or user location. Escalate issues disrupting order processing or warehouse operations. Send automated updates on B2B portal maintenance.
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