The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
Cingulum Health Uses OneDesk to Enhance their Patient Management Workflow
For the Cingulum Health team, the highest level of patient care and attention is a must. We recently spoke to the practice manager at Cingulum Health whose clinic has recently
New in OneDesk: July 2024
The July 2024 release of OneDesk is live. The following new features and enhancements are now available. New Homepage Customer App The mobile-friendly customer apps continue to get better! In
OneDesk’s Newly Updated API
In case you missed it, back in the March update we released the brand new OneDesk API. Like the old API, you can push and pull information from your OneDesk
10 Help Desk Metrics to Measure Support
What are help desk metrics? Help desk metrics, also called help desk KPIs, are quantifiable indicators, such as charts, graphs, or reports used to measure the performance of your support.
New in OneDesk: May 2024
The new release of OneDesk for May 2024 is now live! This release includes a number of features to improve your workflow and aid support. New Key Performance Indicators We
Block of Hours Agreement
What is a block of hours agreement? A block of hours agreement can be referred to by a number of other terms, such as a block of time, block contract,
Use AI to Improve Customer Support
Generative AI tools such as ChatGPT, have been a popular topic lately. Many businesses and clients are experimenting and exploring the use cases of AI for their industry. For instance,
Styling & Whitelabeling Your OneDesk App
How to configure your OneDesk app appearance Want to configure the appearance of your OneDesk app to fit your company or preferences? Premium and Enterprise members of OneDesk can now
Introducing: Odie OneDesk’s AI Assistant
Introducing your AI assistant The March 2024 release of OneDesk has brought an exciting new feature — Odie the Ai-powered assistant! Odie (‘OD’) is a Chat-GPT-like AI tool integrated with
New March 2024
The March release of OneDesk is now live! AI Agent Assistant (Beta) OneDesk introduces our new AI-powered Agent! Odie (OD) will help your team serve your customers as efficiently as