In the software world (and increasingly in other domains) agile project management is one of the more popular ways to manage projects. There are a lot of different versions of “agile” methodologies and the purpose of this post is not … Read More
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
What you need from your project management software Project management software can’t make your product great, but it can help build a great project team – and that’s half the battle. A successful project manager knows that a successful project … Read More
Showcase your resolved client issues or positive client relations Managing a helpdesk is not easy. We’re all willing to admit that much, but sometimes good things happen and you should showcase that. A good statistic, a positive story, a worthy … Read More
A Project Should Be a Playground, Not a Battlefield With so many technologies available to us, it’s become easy to take fresh ideas and turn them into real, concrete projects. Oftentimes, these start as passion projects, which have a lot … Read More
Let your project management help you with talent management The concept of project management focuses around the organization of tasks, from the assignment of them down to the timeline of completion. Because projects are temporary endeavours, you need to use … Read More
Organize your clients into levels: the key to helpdesk management Let’s be honest, not all clients are created equal. That might sound mean or elitist but it is actually kind of true. Even for a small business, large clients, or … Read More