OneDesk gives you the ability to create custom views that can filter the information you see in your OneDesk application window, allowing you to view only what you need when you need it. The OneDesk view creation tool lets you … Continue Reading
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
How an ISP uses OneDesk to manage its workflows
Any company that provides a service has a number of routine workflows and procedures that they utilize to support their customers. An internet service provider (ISP) is no exception—everything from setup to maintenance to billing can be encapsulated as a … Continue Reading
Free Trial, Pricing & Going Pro
OneDesk’s subscription plans are based on the number of users that will be using OneDesk, allowing you to select the best fit for your organization. Unlike other products on the market, no matter what OneDesk plan you select, you get: … Continue Reading
Best Practice: Creating Multiple Portals and Knowledgebases
Portals and knowledgebases are useful tools that help you to better serve your clients. Customer portals allow your customers to monitor and track the progress being made on their tickets or tickets from their organization. Knowledgebases enable you to save … Continue Reading
Best Practice: OneDesk Optimization
The following are some useful best practices that you can use to improve the performance of OneDesk and keep your work organized. Computer To use OneDesk, you will need access to a good quality computer. OneDesk works inside a web … Continue Reading
How to Create Multiple Portals/Knowledgebases
OneDesk allows you to create as many unique portals or knowledgebases as you need. You can use your portal to allow your customers or end-users to collaborate on projects with you or customize your ticket submission form. Here’s how to … Continue Reading
How a Hospital uses OneDesk to connect their departments and software
With the pandemic that rocked the world in 2020, a spotlight has been shone on healthcare systems and the challenges there are in running these institutions. Beyond the medical and research components, there are lots of supporting departments that are … Continue Reading
Best Practices: Different Uses for Tickets & Tasks
OneDesk differentiates between tickets and tasks to help you better organize your work environment. Tickets and tasks can be made to behave virtually the same; whatever you can do with a task, you could also do with a ticket and … Continue Reading
What is the Difference Between Tickets and Tasks?
OneDesk allows you to create tickets and tasks and gives you the ability to create workflow automation for each. Both tickets and tasks are entered into OneDesk through one of five channels: email, chat, import, manual add, or webforms. You … Continue Reading
How to See Tickets and Tasks in one View
OneDesk gives you the ability to view tickets and tasks separately. However, if you want to see both in one view, the Items view can help you do that. The Items view allows you to see your tickets and tasks … Continue Reading