The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
Agile Project Management 101
Agile Project Management: An Iterative Approach Similar to the rules that govern agile software development, agile project management is based on breaking down steps into small manageable components called iterations.
Agile Blogs: Our Top 5
Great news! We recently added new agile tools to OneDesk so we thought we’d celebrate these exciting features with a fun, social #FollowFriday style post. Agile blogs you should follow
Sprint vs Iteration
Sprint vs iteration: Exploring both terms The answer is yes. A sprint is a focused productivity technique that is created by a group of individuals working on the same project.
Developing a customer engagement strategy
Fifteen years ago, my part-time job as a customer service rep of a well-established furniture store, involved handling customer issues by using mostly static information. My equipment consisted of a
Anticipating Customer Experience Hazards
Spotting Customer Experience Hazards and Avoiding Pitfalls Unhappy customers The first sign that customers are not enjoying their experience with your company, is that they are obviously unhappy. How can
Mobile project management is the next big thing
Why your organization needs mobile project management Here are 3 ways that mobile integrations can directly enhance the project management experience: 1. Promotes the sharing of critical project-related information: Many
Writing a Software Requirements Specification Document
Updated: 19/12/2019 What is a Software Requirements Specification Document? Many developers choose to work with a software requirements specification document (also known simply as a Software Requirements Document) as it
Creative Brainstorming Techniques: Innovate Now
Today’s most successful and innovative companies know that good product ideas don’t just suddenly appear. In order to pinpoint that “good” idea, you must explore many different ideas and compare
Building Business Relationships: Show Customers Some Love
Ah, Valentine’s Day – the day where millions of people worldwide take the time to show their significant others how much they value their relationship. On Valentine’s Day, couples do
Project roadmaps: Why they are important
How to create project roadmaps The following video demonstrates how easy it is to use OneDesk’s roadmap application – have a look! For additional information just reach out to us