The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
Retaining existing customers: The key to success
Measuring expectations is the key to retaining existing customers It is well known that customer satisfaction is measured by whether or not a company meets or exceeds customer’s expectations. We
Integrating New Team Members Into Projects
Picture this scenario: A new project begins and you and your team are off to a good start. Resources have been planned, assignments have been assigned, deadlines have been set,
Customer service trends for 2013: Revisited
4 customer service trends for 2013 At the beginning of this year, business analysts and marketing professionals made their best predictions of customer service trends for 2013. Now that we
OneDesk’s Project and Portfolio Management Software
OneDesk’s Project and Portfolio Management Software allows you to create projects and share them internally or externally. Then, create sub-projects to create hierarchy and organize products, releases, projects, and teams.
Help desk support at every level
Creating a complete help desk support system Incorporating customer service and help desk tools into your overall product development process is highly beneficial to all stakeholders involved. In addition, it
Microsoft Project Alternative: OneDesk Project Management
For teams who are looking for an alternative to Microsoft Project, OneDesk offers a unique solution. OneDesk Project Management was designed to cater the needs of teams who wish to
What Makes OneDesk Unique Software?
One of the most common questions we get is “What makes OneDesk unique?” Since OneDesk is a suite of applications, there are several features that are unique to our software.
5 Clever Requirements Gathering Techniques
Without requirements, It’s hard to build the right product. Hence the requirements gathering, or “elicitation” process needs to be as complete as possible. In order to gather requirements from a
Managing Project Information in 4 Steps
As a good project leader, one of your responsibilities is to ensure that project information is always synchronized, so that all team members can be on the same page at
Scrum doesn’t have to be scary!
Have no fear, the scrum master is here! Introducing a new methodology to different project teams can be scary, right? Let’s face it, not every individual is going to start