The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
How to innovate with customers
Challenging question: How to innovate with customers? The advent of social technology has created great opportunities for you to collaborate with your customers and make them active co-creators in the
Innovation quotes to inspire your team
Summer has officially started! We thought we would lighten up the mood and share some of our favorite innovation quotes. It’s important to promote an innovation culture within your business,
Product feedback: Communication breakdown
Product feedback management is challenging As organizations in all industries race against the clock to get customer pleasing products to market faster than the competition and at a lower cost,
Customer expectations and social 2.0
Customer expectations and the Social Business According to Esteben Kolsky, former Gartner analyst and founder of ThinkJar, it is not enough for social businesses to simply meet customer expectations. Social
Social business strategy insights
Your social business strategy: A staple of product development “Social business is no longer a nice to have, but is now a business imperative to improve customer communication and engagement,
Group innovation: The right way
Group innovation – Not always smooth “Innovation is a team sport. There’s a dynamic that happens between people that produces results I just don’t see with an individual.” — Drew
Product failures and how to avert them
The increase in new product failure rates Organizations are actively seeking new ways to fuse innovation into their current product development strategies. The cost of not innovating is extremely high
Collaboration strategy: Online or not?
Choosing a collaboration strategy According to Jeff Stamps, co-founder and chief scientist of NetAge, “Virtual teams can work faster and particularly more innovatively.” Many companies are turning to online collaboration
New product ideas fuel business growth
Innovating with new product ideas It is no secret that many organizations find it challenging to remain dominant in today’s constantly shifting marketplace. Innovation is the key to managing these
Innovation Platforms: Enhance development
What are innovation platforms Innovation platforms are “spaces” that enable individuals and organizations to come together to address issues of mutual concern and interest. As companies realize that collaborative