The OneDesk Blog

 

Catch up on new features, tips on how to use OneDesk, and much more.

opinion management

How to innovate with customers

Challenging question: How to innovate with customers? The advent of social technology has created great opportunities for you to collaborate with your customers and make them active co-creators in the

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Customer expectations and social 2.0

Customer expectations and the Social Business According to Esteben Kolsky, former Gartner analyst and founder of ThinkJar, it is not enough for social businesses to simply meet customer expectations. Social

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human network

Social business strategy insights

Your social business strategy: A staple of product development “Social business is no longer a nice to have, but is now a business imperative to improve customer communication and engagement,

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human network

Group innovation: The right way

Group innovation – Not always smooth “Innovation is a team sport. There’s a dynamic that happens between people that produces results I just don’t see with an individual.” — Drew

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Product failures and how to avert them

The increase in new product failure rates Organizations are actively seeking new ways to fuse innovation into their current product development strategies. The cost of not innovating is extremely high

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chess

Collaboration strategy: Online or not?

Choosing a collaboration strategy According to Jeff Stamps, co-founder and chief scientist of NetAge, “Virtual teams can work faster and particularly more innovatively.” Many companies are turning to online collaboration

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innovation

New product ideas fuel business growth

Innovating with new product ideas It is no secret that many organizations find it challenging to remain dominant in today’s constantly shifting marketplace. Innovation is the key to managing these

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Innovation Platforms: Enhance development

  What are innovation platforms Innovation platforms are “spaces” that enable individuals and organizations to come together to address issues of mutual concern and interest. As companies realize that collaborative

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