Helpdesk collaboration: Work on tickets to deliver optimal customer support Never underestimate the importance of collaboration Collaboration is important in many activities. A group of people are a lot more likely to develop an effective solution to a problem than … Read More
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
Connecting a helpdesk to your Asana with OneDesk
Connecting a helpdesk to your Asana This guide will walk you through a simple integration process to connect a helpdesk to your Asana account. This will let you better, and simplify your daily work. Pre-requisites: -A OneDesk account (even our … Read More
Effective Tools of Resource Management Software
Effective Tools of Resource Management Software To get through any project, you need a team of people as well as equipment, funding, and facilities in order to get all the tasks done. These aspects can all be viewed as resources. … Read More
A Simpler Experience : Helpdesk for ITSM / ITIL
A Simpler Experience : Helpdesk for ITSM / ITIL ITIL, or the IT Infrastructure Library, is a series of documents (a framework) used to aid in the implementation of a helpdesk optimally configured for IT Service Management (ITSM). These documents … Read More
Connect Project Management to your Desk account
Connecting Project management with Desk.com This guide is designed to give you the means and the how-to to connect project management to your desk account. What you need: -Your OneDesk account (even just the trial version is fine) -Your … Read More
How to Simplify your IT Service Management with OneDesk
How to Simplify your IT Service Management with OneDesk We’ve already covered the importance of customer centricity, satisfaction and ratings that come from any good helpdesk department and the software you use. But there are also other factors at play … Read More
How to use software to manage your phase-gated projects
How to use software to manage your phase-gated projects One of the first things you need to figure out when starting a new project is how you’re going to structure the project work. What are the processes you need to … Read More
Connecting a helpdesk to your Github with OneDesk
Connecting a helpdesk to your Github This short guide is intended to help connect a helpdesk to your Github so that you can go about making your life simpler and avoid manual data input! Some pre-requisites: -A OneDesk account (even … Read More
Everything about SaaS Helpdesk Solutions
Everything about SaaS Helpdesk Solutions Software as a Service (SaaS) – what is it, why is it growing in popularity, and how can it support your helpdesk operations? It comes in several variations: DBaaS, IaaS, and PaaS. Together, these variations … Read More
Connect a helpdesk to your JIRA using OneDesk
Connect a helpdesk to your JIRA using OneDesk In this short guide we will show you how to connect a helpdesk to your JIRA account (namely, OneDesk), what this integration can do and how this can help your work and your business. … Read More