Helpdesk Chatbots : The Pros and Cons Modernizing a helpdesk is now extremely comfortable. Helpdesk are now faced with so many great new functions like chatbots and lives video conferences to give visitors help. But how automated should a helpdesk … Read More
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
Building Collaborative Teams – The Key to Success
Building Collaborative Teams – The Key to Success Project management is a labour of love, a combination of science and art; taking an idea and fashioning a fully-formed project from it, complete with processes, plans, and workflows. In order to … Read More
How Transparent Should Your Product Development Be?
How Transparent Should Your Product Development Be? When software programmers develop a new product, it has to be tested before it can be used in real-time applications. The development process is not only essential to ensure the program runs smoothly, … Read More
How to Get Feedback Before Your Product Launch
How to Get Feedback Before Your Product Launch Congratulations on making the decision to get your customers feedback (and even before your final product launch no less!). So many people try to sell applications or services (particularly online) without any … Read More
Managing Remote Teams : All you need to know
Managing Remote Teams : All You Need to Know In this age of technology, it has become increasingly easier to hire freelancers based anywhere in the world, whether it is for finances, writing, or development. We are not constrained by … Read More
Top 5 Shortcuts to Customer Satisfaction
Top 5 Shortcuts to Customer Satisfaction There is very little that will be more important to business (any business) than customer satisfaction. Customer satisfaction measures how services or products of a company surpass or meet the expectation of its clients. … Read More
The basic Principles of project management for App Development
The basic Principles of project management for App Development In our world, smartphones and tablets have become commonplace commodities. With their prevalence, more and more apps are being developed for these smart devices, and many companies have started to release … Read More
The Most Important Phases of Product Management from Development to Deployment
The Most Important Phases of Product Management from Development to Deployment In economics, productivity is the amount of output created (in terms of goods produced or services rendered) per unit input used. For instance, labor productivity is typically measured as … Read More
Project Management for the manufacturing Industry
Project Management for the manufacturing Industry With the rise of e-commerce companies like Etsy, Squarespace, and Shopify, there is a flourish of small-scale manufacturing businesses entering the space. Once, where creators had been held back by the overhead of developing … Read More
The Most Common Roadblocks to Project Management
The Most Common Roadblocks to Project Management There is no formula for successful project management. Even when managing similar projects, you must keep in mind that no two projects are exactly the same, from the planning phase to risk identification. … Read More