customer service

Customer Service – 3 simple rules to fulfill your obligations

Customer service – 3 simple rules to fulfil your obligations Product planning and implementation can be a haze of deadlines, bottom lines and targets. It’s often too easy to lose sight of the customer, but customer centricity should always be … Read More

New Release – OneDesk July 2016

Get ready folks this is a big one! The July 2016 release of OneDesk has a lot of new features and changes that you’ve been clamoring for. In this release we’ve got an improved UI, Service Level Agreements management and … Read More

New Release – OneDesk May 2016

We’ve received a lot of good feedback from you, our customers, about how to improve OneDesk and as a result a few new features and changes in this month’s release that we are hoping you will like! This month we … Read More

New Release – OneDesk March 2016

Spring is upon us and with the change of the season comes our latest update to OneDesk! In this release our goal has been to improve Usability and as such we’ve highlighted a few changes that we would like you … Read More

Creating Teams in OneDesk

Get Collaborative OneDesk allows you to create teams and collaborate with colleagues, offsite team members, partners and customers. In this OneDesk Quick Start Guide we’ll teach you how to build your OneDesk team. We’ll also introduce you to some important … Read More

Build a Quick and Simple Product Roadmap in 2016 with OneDesk

The new year is just around the corner, have you thought about your product roadmap for 2016? If the thought if it makes you feel like it’s the day AFTER New Year’s Eve, you might need new product management software … Read More

High Level Product Planning and Vision

The ability to provide a simple to understand and dedicated view of all high level product planning information in your portfolios is an asset that is often missing in basic product management software, however it is very much in demand … Read More

The Dangers of Not Listening to your Customers

A recent Wired article about why the Amazon’s Fire Phone failed highlights the importance of keeping track of your customers’ needs when designing a new product. According to the article, Amazon’s Fire Phone is regarded as a flop because instead … Read More

Strategic Project Management vs Tactical Project Management

The question about what makes a good project manager is one that has as many answers as there are people to answer it. The question is best answered by evaluating whether a project manager is able to balance the need … Read More

Requirements Validation & OneDesk Customer Portal

Do you remember playing the ‘telephone game‘ as a child? If so, you’ll remember that when a word or phrase is passed along ear to ear, it can get distorted and change to the point that it becomes unrecognizable from … Read More