Information drives the modern world, and media companies are at the center of it all. These companies are responsible for curating content, improving it, and laying it out in diverse forms. They engage in a rigorous search for data and … Continue Reading
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
Configuring your user notification preferences
When you get new tickets, a customer starts a conversation, or a co-worker adds a comment to a task, you may need to be informed. Depending on your role in the company it may be important that you are informed … Continue Reading
Using the OneDesk messenger application to offer live chat-based support
With the latest release of OneDesk we now offer a built-in chat application that allows you to offer real-time support to your customers. This is released in beta so please go ahead and use it, but don’t forget to give … Continue Reading
Using OneDesk’s customer-facing apps to better serve your customers
The OneDesk Customer Apps Platform We have a big announcement! We just released our new ‘Customer Apps’ platform which allow you to deploy 3 apps to your customers (so far). Some of you may be familiar with our customer portal … Continue Reading
How an IT outsourcing company uses OneDesk to manage their work
For up-and-coming businesses that don’t have all the resources to hire their own in-house IT team, it makes sense to outsource their IT management. This is an attractive option because businesses can remain relatively hands-off while still reaping the benefits … Continue Reading
How one manufacturer uses OneDesk to manage its IT helpdesk, development, and process-automation
It might seem counter-intuitive to think that manufacturing companies want to modernize how they track their work, but in a world where manufacturing powers commerce and trade, it’s clear that manufacturers need to keep up with the times. Automation drives … Continue Reading
How a WordPress development company uses OneDesk to manage customers and projects
Web development can take on many different forms. For larger teams, it might make sense to develop a proprietary framework in-house that the team themselves can upkeep and maintain; for smaller companies, it might be more worth their while to … Continue Reading
How a fortune 500 company uses OneDesk to manage all change requests on their website
For large, Fortune 500 organizations that provide solutions across multiple areas, it helps to have the entire organization use a single website as their point of interaction with the company. These widely-used internal websites are crucial for the business to … Continue Reading
How to Send a Customer Service Satisfaction Survey with OneDesk
The best way to know how well your customer service team is doing is… to ask your customers. One common way to get customer feedback is to send a follow-up survey or poll after each customer service interaction. While OneDesk … Continue Reading
How a local Co-op uses OneDesk to manage maintenance at its retail locations
Cooperatives, also known as co-ops, are businesses owned by a group of people who are united in their needs and goals. Because co-ops are run by a committee, they often are focused on serving their local community. This sense of … Continue Reading