Good project management for a software firm The software industry in this day and age is rapidly expanding and ever-changing. The nature of the work lends itself to creativity and projects that range in scale from everyday improvements to revolutionary … Read More
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
Project management for a web-design firm, the ins and outs
Project management for a web-design firm, the ins and outs Most companies understand the need of having a website. In this day and age, web design is an indispensable aspect of a company’s brand and marketing. It only follows that … Read More
The Helpdesk for a web-design firm, the ins and outs
The Helpdesk for a web-design firm, the ins and outs You run a small web-design business, like a ten or twelve person small web-design business. Business is booming, but you still have to be able to document and track problem … Read More
Connect your Google contacts to your Helpdesk
Connect your Google contacts to your Helpdesk This small guide is meant to help you connect your Google contacts to your helpdesk solution in a quick and easy fashion. Pre-requisites for this integration: A OneDesk account (the trial works too!). Your … Read More
Connect a helpdesk to your mailchimp list
Connect a helpdesk to your mailchimp list This guide will help you connect a helpdesk to your mailchimp account. Follow these steps to integrate OneDesk to Mailchimp and make your work that much simpler! Pre-requisites for this integration: -A OneDesk … Read More
All about Project Risk Management
All about Project Risk Management What is risk management for project management: It’s impossible to know everything—a fact that applies to life, as well as to project management. When taking on a new project, this is almost always the case. … Read More
Let us help you connect a helpdesk to your Office 365
Let us help you connect a helpdesk to your Office 365 This guide will help you connect a helpdesk to your Office 365 by integrating OneDesk to your standard Office 365 account. What you need to do this integration: -A … Read More
The importance of Brand Management for products
The importance of Brand Management for products Branding is everything: In today’s world, a brand is everything. A successful branding results in recognition, desire, trust, customer loyalty and ultimately, adds to the bottom line. The term Brand Management is frequently … Read More
Connect Live Chat to your helpdesk with OneDesk
Connect Live Chat to your helpdesk with OneDesk This guide is meant to help you connect live chat to your helpdesk solution and grant you an instant ability to handle questions and other forms of support. The things you need … Read More
On-premise vs Cloud based helpdesk: The Pros & Cons
On-premise vs Cloud based helpdesk: The Pros & Cons The meanings of the terms “on-premises” and “cloud-based” mean pretty much what they appear to mean. There are two ways you can access an application and store you data: through a … Read More