process groups

The Importance of Process Groups in Project management

The Importance of Process Groups in Project management Where project management is concerned, process groups are a guiding structure for the managing a project from start to finish. The concept of process groups can be vague, so let’s break down … Read More

inbound vs outbound

The Importance of Inbound Vs Outbound Product Management

The Importance of Inbound Vs Outbound Product Management Product management is a broad function – which requires its practitioners to understand the market problem and the ways their product can solve the problem. It’s quite common for organizations to split … Read More

Earned Value Management

Earned Value Management explained

Earned Value Management explained What is Earned Value Management? Project management revolves around the balancing of three aspects of a project: time, scope, and cost. This is also known as the project management triangle. One technique used to evaluate how … Read More

helpdesk knowledgebase

Helpdesk Tickets Are Your Knowledgebase

Helpdesk Tickets Are Your Knowledgebase Helpdesk Databases hold a lot of information A helpdesk knowledgebase can be a life saver if it has the information you need while talking to a customer or when finding a solution to their problem. … Read More

integrated product team

What is an “integrated product team” and should you care?

What is an “integrated product team” and should you care? If you have ever been exposed to complex projects, chances are that you have come across the term – Integrated Product team (IPT) in one form or the other. There … Read More

PMBOK Guidelines

The PMI / PMBOK Guidelines (Project Management Body of Knowledge)

The PMI / PMBOK Guidelines (Project Management Body of Knowledge) So, what is the PMBOK method? When you’re starting out as a project manager, it can be tough knowing how to get started. Luckily, there is a widely recognized project management … Read More

Single Point of Contact

Helpdesk: Anything but Single Point of Contact (SPOC vs MPOC)

Helpdesk: Anything but Single Point of Contact (SPOC vs MPOC) Better Helpdesk comes from a well structured customer support When you want to resolve an IT issue, you don’t want to be bounced around by the helpdesk. You want to … Read More

integrate your project management to xero

Integrate your Project Management with Xero using OneDesk

Integrate your Project Management with Xero using OneDesk This short article is meant to let you integrate your Project Management with Xero. It contains what you need as well as the instructions on how to get about doing it. What you … Read More

OneDesk January 2017 Release

The OneDesk January 2017 Release

The OneDesk January 2017 Release This is a short post on the new feature and bug fixes of the OneDesk January 2017 Release. We will focus on a few features, for a full list of fixes and feature changes you … Read More

PERT based projects

PERT Based Projects: the Program Evaluation & Review Technique

PERT based projects: the Program Evaluation & Review Technique The PERT based projects method of planning: Every project manager wants to successfully see a project through from ideation to fruition. Planning and estimation are key to this success. However, when projects … Read More