The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
Linking items & linked item relationships in OneDesk explained
In OneDesk, you can create and identify links between tickets. This allows you to easily access related items and label them to determine their relationship. You can easily flag duplicate
Best Practice: Auto Forward Email to Ticket
OneDesk automatically creates new tickets in your account when received from your support email. You can directly connect your O365 or Gmail/Google Workspace account. Or, if you use another email
Organizing portfolios and projects within OneDesk
Portfolios are items within OneDesk that allow for easy grouping of projects together. While portfolios cannot contain items directly, the projects within these portfolios contain all the tickets, tasks, articles,
Workflow automations to create items automatically
Creating an Item with Workflow Automations In OneDesk, tickets and tasks possess workflow automations that allow for items to be created in reaction to a range of conditions which the
Create Projects Automatically
OneDesk has many tools to streamline your workflow. Automation is one of the most powerful and flexible ways to save time in your day to day work. One such tool
How a logistics firm uses OneDesk to serve their business
Logistics firms exist at the crossroad between supply and demand. Having to service a wide-ranging variety of client and customer requests, the need for efficient, hassle-free communication and project management
How a human resources firm uses OneDesk to manage client relationships
A human resources division is responsible for a wide range of essential activities, not limited to: recruitment, payroll, labour relations, and employee development. An effective human resources team is crucial
How a One Man IT Firm uses OneDesk to manage his client projects and requests
Working in a small company comes complete with its own unique set of challenges. These challenges are only magnified when your company is as small as it can get –
How a school integrates OneDesk’s customer widget into their learning management system
For small teams, using managed software solutions is an easy way to provide functionality without investing in resources to build it. However, managed solutions can also be restrictive when customizations
What’s new in the October 2021 release of OneDesk?
The October 2021 release of OneDesk went live on October 2nd, 2021 and included the following new features. Recovering Deleted Projects When you delete a project, it is archived for