New to OneDesk – Item Flow

We’ve just added a new application to OneDesk to help you simplify your product management workflow called “Item Flow”. The principle behind adding in this application is simple. When you receive a ton of great feedback from your customers you … Read More

OneDesk Applications: Gathering customer feedback – Feedback List

Collect and organize your feedback Collecting, managing and responding to customer feedback is a corner stone of keeping your customers happy. OneDesk can help you to achieve the effective communication with your customers and provide them with real-time response. An … Read More

Gantt Chart Terminology – task relationships

Gantt charts are a key component for many project managers who are responsible for the efficient coordination of multiple projects that have related tasks. In even the simplest of projects, PMs want to be able to easily manage and oversee … Read More

OneDesk Applications: Tasks List

Organize your Tasks Managing your tasks in OneDesk has never been simpler. You can create, assign or work on tasks for your projects all from one application. The tasks list application allows you to create tasks with dependent sub tasks … Read More

5 Reasons Why You Need OneDesk

We’re happy to let you know that we’ve recently been reviewed and recommended by contributor, Brad Egeland, as a part of his ongoing “5 Reasons Why” review series. OneDesk’s strengths highlighted in the review: Traditional (waterfall) Project Management meets Agile … Read More

Customer vs User within OneDesk

It’s question with a seemingly obvious answer, but we consistently get asked this seemingly simple question on a weekly basis. What is the difference between a customer and a user? A customer is an individual who has an interest in … Read More

LiveChat Customer Support and OneDesk

“Time is money”.  You’ve heard this said a thousand times before. The reason? It’s true. One of the most time consuming transitions to make in product and project management is the learning curve associated with implementing new software. Learning to use … Read More

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Customer Interaction and the Project Manager

Balancing the need for customer input and maintaining project control How much customer interaction do we need in the project management process? How much involvement do we want them to have as we are designing and developing their critical product that … Read More

Project Management Office

My PMO is better than your PMO

I don’t know if this is really the case, but I would like to discuss what I consider to be the key ingredients to great project management offices, or PMOs.  I’ve seen several project offices be constructed and torn down … Read More

Integrated Product Teams: The “I” Factor

A successful product development process requires the close collaboration between integrated product teams. According to www.npd-solutions.com, an integrated product team (IPT) can be made up of different stakeholders which may include Users, Customers, Engineers, Product Managers, Marketing, Project Managers, etc. … Read More