The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
How an ERP Firm uses OneDesk to serve its customers
For an expanding enterprise resource planning (ERP) firm, providing quality service is of utmost importance. ERP covers a wide range of day-to-day business areas—from procurement to accounting and everything in
Automated Item Creation
You can set rules in OneDesk to automatically create a ticket or task as a result of an automation. You can generate a brand new ticket or task with this
Automated Project Creation
You can get OneDesk to automatically create a project for you as a result of an automation. Once triggered, these automations can generate a new project from a project template
Application-Level Access Permissions
In OneDesk, you can grant different levels of access to all your applications on the per-user level. This allows you to control what applications your users are able to access
How a Website Translation Company uses OneDesk for their sophisticated ticketing system and internal project management efforts
For companies that have very established workflows for their ticket and project management, it can be difficult finding the right software to properly reflect them. In certain instances where the
Blockers, Duplicates & Related
In OneDesk, you are able to identify relationships between your work tasks. Some of those relationships can be identified as: Blockers: Indicates that one item cannot be worked on before
Task Dependencies: Predecessor & Successor
You can establish task dependencies with successor and predecessor links. Dependencies define relationships among tasks that determine the order in which activities should be performed. Predecessors identify tasks that must
What’s New in OneDesk – July 2021
New Automation Capabilities: New Automation Action: ‘Create a new item’ Now you can get OneDesk to automatically create an item for you as a result of an automation. Some examples
How a Business Intelligence Firm uses OneDesk to manage internal requests from multiple subsidiaries
Services and requests are two concepts that go closely hand in hand. Even for internal requests, once a service is requested, there is a certain level of agreement that must
How a Web Designer Agency uses OneDesk to centralise their work
Balancing all of a company’s various business needs can be difficult and often results in using a number of different solutions to get the job done. So often these days,