The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
How a Tree Trimming Company uses OneDesk to manage their operations
Although large companies generally gain stability in surviving growing pains, they face different challenges in managing their work across a large workforce. It is normal to see such companies divided
An Internal HelpDesk switches to OneDesk from Freshdesk
In comparing different helpdesk tools and software, there are a number of similarities that start to surface. For one, the concept of a ticketing system overwhelmingly serves as the backbone
New Features – June 2021 – Analytics
Analytics Application (beta) The June 2021 Release of OneDesk introduces a new App (in Beta) to centralize statistics about your tickets, tasks, and projects. We call this new app ‘Analytics’.
How a MSP uses OneDesk to optimize their customer support
For managed service providers (MSP), customer support is absolutely core to their business. Where the various services provided may be the main customer-facing offering, without a supporting team to attend
Finding a ticket or task in OneDesk
If you’re unable to locate an item (ticket or task) in OneDesk, it might be for one of many reasons: If you can’t find an item in OneDesk, try the
Smart Rescheduling in OneDesk
OneDesk makes optimizing your project schedule easy with ‘smart rescheduling’. In only a few clicks, this powerful tool can optimize the work schedule of your projects, allowing you to save
Saved Replies in OneDesk
Saved replies can be set up in OneDesk for your agents to use. These saved replies allow your team to be able to respond faster to commonly asked customer inquiries
Exporting Custom Views
OneDesk allows you to export the data from the custom views you create. You can export data in the Flat or Tree views from the following applications: Remember when exporting,
Dynamic Properties
NOTE: This article is outdated. Please refer to the up-to-date article of dynamic properties on the OneDesk Knowledgebase. OneDesk allows the use of dynamic properties to insert relevant information into
How to Activate Customer Satisfaction Surveys
OneDesk’s customer success surveys allow you to assess your customer support team’s level of support. These surveys are sent out by email to the customer once a ticket has been