How much helpdesk automation should I have? The helpdesk world is now faced with so many great new functions like chatbots and live video conference. In a modern and technologically advancing world like this one, how much automation should a … Continue Reading
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
A Project Should Be a Playground, Not a Battlefield
A Project Should Be a Playground, Not a Battlefield With so many technologies available to us, it’s become easy to take fresh ideas and turn them into real, concrete projects. Oftentimes, these start as passion projects, which have a lot … Continue Reading
Let your project management help you with talent management
Let your project management help you with talent management The concept of project management focuses around the organization of tasks, from the assignment of them down to the timeline of completion. Because projects are temporary endeavours, you need to use … Continue Reading
Organize your clients into levels: the key to helpdesk management
Organize your clients into levels: the key to helpdesk management Let’s be honest, not all clients are created equal. That might sound mean or elitist but it is actually kind of true. Even for a small business, large clients, or … Continue Reading
Get smart, don’t do basic helpdesk: go the extra mile.
Get smart, don’t do basic helpdesk: go the extra mile. Don’t send an email when they say they have trouble with their email service. Don’t send them a notification to let them know you won’t be sending them any more … Continue Reading
Make your jargon (business language) into English
Make your jargon (business language) into English Ever skipped through a Terms of Service (ToS) agreement? Ever glossed over the amazing facts printed on some random box of electronics? Ever read the entire description of a business website and re-read … Continue Reading
A product Idea Comes From All Places, Not Just the Same Industry
A product Idea Comes From All Places, Not Just the Same Industry Developing new ideas is something that a lot of developers fail to do on a consistent basis. So many developers who are successful often find themselves resting on … Continue Reading
What Should You Choose a Soft or a Hard Product Release
What Should You Choose: a Soft, or a Hard Product Release? Developers utilize the expressions “soft release” and “hard release” to portray two marketing techniques when conveying a product to the general population. One technique is unpretentious while the other … Continue Reading
Find New Talent; Get New People In to Help
Find New Talent; Get New People In to Help When it comes to creating a great Product management team, there are many things you will want to think about. One of the best ways to do this is to find … Continue Reading
Project Management Must Haves 05: Project Quality
Project Management Must Haves 05: Project Quality Over the course of this series of articles, we’ve gone over a whole bunch of project management areas, and now you are confident in dealing with project integrations, scope, time, and cost. In … Continue Reading