How to use software to manage your phase-gated projects One of the first things you need to figure out when starting a new project is how you’re going to structure the project work. What are the processes you need to … Read More
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
Everything about SaaS Helpdesk Solutions Software as a Service (SaaS) – what is it, why is it growing in popularity, and how can it support your helpdesk operations? It comes in several variations: DBaaS, IaaS, and PaaS. Together, these variations … Read More
The OneDesk November 2016 release Here’s a rundown of some of the key changes from the November 2016 release for the OneDesk suite of applications (web application, mobile application, customer portal). The requesters, followers and voters have been overhauled. They … Read More
The difference between Product Management and Product Marketing If you are a software professional or just starting out in the industry, you have most likely come across designations like Product manager, Product Marketing manager, Product Owner, Business Analyst etc. Given … Read More
The critical path method (CPM) of scheduling tasks One of the most vital and stressful parts of project management is figuring out your project’s schedule. It’s never easy estimating timelines and project durations, but there are methods out there that … Read More