Integrate your Project Management with Xero using OneDesk This short article is meant to let you integrate your Project Management with Xero. It contains what you need as well as the instructions on how to get about doing it. What you … Read More
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
The OneDesk January 2017 Release
The OneDesk January 2017 Release This is a short post on the new feature and bug fixes of the OneDesk January 2017 Release. We will focus on a few features, for a full list of fixes and feature changes you … Read More
PERT Based Projects: the Program Evaluation & Review Technique
PERT based projects: the Program Evaluation & Review Technique The PERT based projects method of planning: Every project manager wants to successfully see a project through from ideation to fruition. Planning and estimation are key to this success. However, when projects … Read More
Push Invoices to Quickbooks from your Project Management Software
Push Invoices to Quickbooks from your Project Management Software: In this quick guide we will show you how to push invoices to Quickbooks from OneDesk’s project management. What you will need for this: Here’s what you will need to set this all … Read More
Helpdesk collaboration: Work on tickets to deliver optimal customer support
Helpdesk collaboration: Work on tickets to deliver optimal customer support Never underestimate the importance of collaboration Collaboration is important in many activities. A group of people are a lot more likely to develop an effective solution to a problem than … Read More
Connecting a helpdesk to your Asana with OneDesk
Connecting a helpdesk to your Asana This guide will walk you through a simple integration process to connect a helpdesk to your Asana account. This will let you better, and simplify your daily work. Pre-requisites: -A OneDesk account (even our … Read More
Effective Tools of Resource Management Software
Effective Tools of Resource Management Software To get through any project, you need a team of people as well as equipment, funding, and facilities in order to get all the tasks done. These aspects can all be viewed as resources. … Read More
A Simpler Experience : Helpdesk for ITSM / ITIL
A Simpler Experience : Helpdesk for ITSM / ITIL ITIL, or the IT Infrastructure Library, is a series of documents (a framework) used to aid in the implementation of a helpdesk optimally configured for IT Service Management (ITSM). These documents … Read More
Connect Project Management to your Desk account
Connecting Project management with Desk.com This guide is designed to give you the means and the how-to to connect project management to your desk account. What you need: -Your OneDesk account (even just the trial version is fine) -Your … Read More
How to Simplify your IT Service Management with OneDesk
How to Simplify your IT Service Management with OneDesk We’ve already covered the importance of customer centricity, satisfaction and ratings that come from any good helpdesk department and the software you use. But there are also other factors at play … Read More