OneDesk gives you the ability to create custom views that can filter the information you see in your OneDesk application window, allowing you to view only what you need when

To subscribe to OneDesk, you will need to purchase user licenses. These licences are based on the number of internal users that will be using the OneDesk application. Internal users

Portals and knowledgebases are useful tools that help you to better serve your clients. Customer portals allow your customers to monitor and track the progress being made on their tickets

The following are some useful best practices that you can use to improve the performance of OneDesk and keep your work organized. Computer To use OneDesk, you will need access

OneDesk allows you to create as many unique portals or knowledgebases as you need. You can use your portal to allow your customers or end-users to collaborate on projects with

OneDesk differentiates between tickets and tasks to help you better organize your work environment. Tickets and tasks can be made to behave virtually the same; whatever you can do with

OneDesk allows you to create tickets and tasks and gives you the ability to create workflow automation for each. Both tickets and tasks are entered into OneDesk through one of

OneDesk gives you the ability to view tickets and tasks separately. However, if you want to see both in one view, the Items view can help you do that. The