Everything about SaaS Helpdesk Solutions Software as a Service (SaaS) – what is it, why is it growing in popularity, and how can it support your helpdesk operations? It comes in several variations: DBaaS, IaaS, and PaaS. Together, these variations … Read More
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
Connect a helpdesk to your JIRA using OneDesk
Connect a helpdesk to your JIRA using OneDesk In this short guide we will show you how to connect a helpdesk to your JIRA account (namely, OneDesk), what this integration can do and how this can help your work and your business. … Read More
How to Manage On-Site Customer Support Teams
How to Manage On-Site Customer Support Teams When You Have to Be There Not every IT problem can be solved on the phone. Sometimes even desktop sharing isn’t enough. Sometimes the technician has to be on-site with the customer. When … Read More
The OneDesk November 2016 Release
The OneDesk November 2016 release Here’s a rundown of some of the key changes from the November 2016 release for the OneDesk suite of applications (web application, mobile application, customer portal). The requesters, followers and voters have been overhauled. They … Read More
The difference between Product Management and Product Marketing
The difference between Product Management and Product Marketing If you are a software professional or just starting out in the industry, you have most likely come across designations like Product manager, Product Marketing manager, Product Owner, Business Analyst etc. Given … Read More
The Critical Path Method (CPM) of Scheduling Tasks
The critical path method (CPM) of scheduling tasks One of the most vital and stressful parts of project management is figuring out your project’s schedule. It’s never easy estimating timelines and project durations, but there are methods out there that … Read More
The Importance of a Good Customer Experience
The importance of a good customer experience: A lot of people will say business is in an idea. A great plan to fix something that was missing or incomplete. But really, a lot of the time it’s you and many … Read More
OneDesk Feature Spotlight Series : Preset Report Options
Feature Spotlight: Preset Report Options OneDesk is an application with many features and options. A lot of those are meant to improve how you gather, view and export your data. Last time we had a look at the Export a … Read More
OneDesk Feature Spotlight Series : Export a Data View
Feature Spotlight : Export a Data View OneDesk is a very multipurpose application. It’s all-in-one suite is composed of several useful features, many of which will become your best friends and huge time savers. It’s all in how you use … Read More
Integrate a Helpdesk with Twitter using OneDesk and Zapier
Have you ever wanted to integrate a Helpdesk with Twitter We at OneDesk offer an all-in-one cloud based application that handles project management, product management and helpdesk or customer feedback. This application offers a variety of possible integrations with various … Read More