remote workers

Useful software to help manage projects of remote workers

Useful software to help manage projects of remote workers It’s a fact: we live in a world that is growing smaller by the second. Don’t worry—the earth is not actually shrinking! Increasingly, we are using technology to break down the … Continue Reading

Connecting Wufoo to your helpdesk using OneDesk

Connecting Wufoo to your helpdesk using OneDesk This is a short guide that will help you in connecting wufoo to your helpdesk and manage forms and the specific clients that they are meant for.   The pre-requisites: -A OneDesk account … Continue Reading

helpdesk teams

The many different types of Helpdesk teams

The many different types of Helpdesk teams Just as there are different parts of an IT system, there are, or should be, different teams supporting helpdesk activities. In most cases there is an end-to-end service available to the user such … Continue Reading

Onedesk March 2017 release

The OneDesk March 2017 Release

The OneDesk March 2017 Release The OneDesk March 2017 release notes are also available in their complete and un-redacted form on our Customer Portal. Feel free to go and lookup more of the changes that were brought on with this … Continue Reading

project teams

The different models of project teams in project management

Updated 19/12/2019   The different models of project teams in project management When embarking on a new project, one vital aspect to consider is the project teams who will be taking on the work. There is no one correct or right … Continue Reading

Connect a helpdesk for your Slack using OneDesk

Connect a helpdesk for your Slack using OneDesk This guide will show you how to connect a helpdesk for your Slack using OneDesk. This integration will allow you to create new users, items, projects, channels, messages, private messages etc. Some pre-requisites: -A OneDesk account … Continue Reading

best practices for OneDesk

Best Practices for OneDesk Item and Project Types

Best Practices for OneDesk Item and Project Types This blog post is a short guide on the best practices for OneDesk when it comes to item and project types. It will aim to help you design your work structure in OneDesk, … Continue Reading

helpdesk support queue

The basics of a Helpdesk Support Queue

The basics of a Helpdesk Support Queue A Helpdesk support queue keeps the helpdesk manager and technicians from feeling as if everything has to be fixed all at once. It keeps them from running around trying to address everything and … Continue Reading

product management discipline

The Product Management discipline in the world of Big Business

The Product Management discipline in the world of Big Business The Product Management discipline’s role and job description is heavily dependent on the industry, organization and the product it’s relevant to. Based on the best practices established over the years, … Continue Reading

project management with Google Docs

Connect your project management with Google Docs / Drive

Connect your project management with Google Docs / Drive The goal of this integration guide is to let you connect your project management with Google Docs or Google Drive. Here we will show you how to have documents automatically created and … Continue Reading