Updated: 19/12/2019 The Helpdesk for a web-design firm, the ins and outs You run a small web-design business, like a ten or twelve person small web-design business. Business is booming, but you still have to be able to document and … Continue Reading
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
Connect your Google contacts to your Helpdesk
Connect your Google contacts to your Helpdesk This small guide is meant to help you connect your Google contacts to your helpdesk solution in a quick and easy fashion. Pre-requisites for this integration: A OneDesk account (the trial works too!). Your … Continue Reading
Connect a helpdesk to your mailchimp list
Connect a helpdesk to your mailchimp list This guide will help you connect a helpdesk to your mailchimp account. Follow these steps to integrate OneDesk to Mailchimp and make your work that much simpler! Pre-requisites for this integration: -A OneDesk … Continue Reading
All about Project Risk Management
All about Project Risk Management What is risk management for project management: It’s impossible to know everything—a fact that applies to life, as well as to project management. When taking on a new project, this is almost always the case. … Continue Reading
Let us help you connect a helpdesk to your Office 365
Let us help you connect a helpdesk to your Office 365 This guide will help you connect a helpdesk to your Office 365 by integrating OneDesk to your standard Office 365 account. What you need to do this integration: -A … Continue Reading
The importance of Brand Management for products
The importance of Brand Management for products Branding is everything: In today’s world, a brand is everything. A successful branding results in recognition, desire, trust, customer loyalty and ultimately, adds to the bottom line. The term Brand Management is frequently … Continue Reading
Connect Live Chat to your helpdesk with OneDesk
Connect Live Chat to your helpdesk with OneDesk This guide is meant to help you connect live chat to your helpdesk solution and grant you an instant ability to handle questions and other forms of support. The things you need … Continue Reading
On-premise vs Cloud based helpdesk: The Pros & Cons
On-premise vs Cloud based helpdesk: The Pros & Cons The meanings of the terms “on-premises” and “cloud-based” mean pretty much what they appear to mean. There are two ways you can access an application and store you data: through a … Continue Reading
Pushing Invoices and bills with Harvest from OneDesk
Pushing Invoices and bills with Harvest from OneDesk This guide is meant to help you connect Harvest to OneDesk to push invoices or bills using Harvest from your OneDesk helpdesk & project management software. What you need to connect Harvest … Continue Reading
Useful software to help manage projects of remote workers
Useful software to help manage projects of remote workers It’s a fact: we live in a world that is growing smaller by the second. Don’t worry—the earth is not actually shrinking! Increasingly, we are using technology to break down the … Continue Reading