The PRINCE2 Process Model for project management

The PRINCE2 Process Model for project management The PRINCE2 process model is a flexible framework for project management, with the intent to be used for projects across all disciplines. PRINCE2 stands for Projects In Controlled Environments, while the 2 denotes that … Continue Reading

program manager

What is a program manager?

What is a program manager? As organizations grow, there are several management levels or hierarchies introduced to ensure that different teams and initiatives are in sync with each other. Some of the common management roles that can be found in … Continue Reading

helpdesk database

The Basic Anatomy of the Helpdesk Database

The Basic Anatomy of the Helpdesk Database You shouldn’t have to research the answer to the same, or similar IT problem every time it appears. You need a helpdesk database. You should be able to search in a pile of … Continue Reading

process groups

The Importance of Process Groups in Project management

The Importance of Process Groups in Project management Where project management is concerned, process groups are a guiding structure for the managing a project from start to finish. The concept of process groups can be vague, so let’s break down … Continue Reading

inbound vs outbound

The Importance of Inbound Vs Outbound Product Management

The Importance of Inbound Vs Outbound Product Management Product management is a broad function – which requires its practitioners to understand the market problem and the ways their product can solve the problem. It’s quite common for organizations to split … Continue Reading

Earned Value Management

Earned Value Management explained

Earned Value Management explained What is Earned Value Management? Project management revolves around the balancing of three aspects of a project: time, scope, and cost. This is also known as the project management triangle. One technique used to evaluate how … Continue Reading

helpdesk knowledgebase

Helpdesk Tickets Are Your Knowledgebase

Helpdesk Tickets Are Your Knowledgebase Helpdesk Databases hold a lot of information A helpdesk knowledgebase can be a life saver if it has the information you need while talking to a customer or when finding a solution to their problem. … Continue Reading

integrated product team

What is an “integrated product team” and should you care?

What is an “integrated product team” and should you care? If you have ever been exposed to complex projects, chances are that you have come across the term – Integrated Product team (IPT) in one form or the other. There … Continue Reading

PMBOK Guidelines

The PMI / PMBOK Guidelines (Project Management Body of Knowledge)

The PMI / PMBOK Guidelines (Project Management Body of Knowledge) So, what is the PMBOK method? When you’re starting out as a project manager, it can be tough knowing how to get started. Luckily, there is a widely recognized project management … Continue Reading

Single Point of Contact

Helpdesk: Pros & cons of a Single Point of Contact (SPOC vs MPOC)

Last updated: January 27, 2020. Helpdesk: Anything but Single Point of Contact (SPOC vs MPOC) Better Helpdesk comes from a well structured customer support When you want to resolve an IT issue, you don’t want to be bounced around by … Continue Reading