Creating a complete help desk support system Incorporating customer service and help desk tools into your overall product development process is highly beneficial to all stakeholders involved. In addition, it is crucial for businesses to have a help desk management … Read More
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
Microsoft Project Alternative: OneDesk Project Management
For teams who are looking for an alternative to Microsoft Project, OneDesk offers a unique solution. OneDesk Project Management was designed to cater the needs of teams who wish to work on MS project files collaboratively. Simply import your .mpp … Read More
What Makes OneDesk Unique Software?
One of the most common questions we get is “What makes OneDesk unique?” Since OneDesk is a suite of applications, there are several features that are unique to our software. Here are the top ones. OneDesk’s Most Unique Software Features … Read More
5 Clever Requirements Gathering Techniques
Without requirements, It’s hard to build the right product. Hence the requirements gathering, or “elicitation” process needs to be as complete as possible. In order to gather requirements from a multitude of sources, different approaches and techniques must be applied. … Read More
Managing Project Information in 4 Steps
As a good project leader, one of your responsibilities is to ensure that project information is always synchronized, so that all team members can be on the same page at all times. This can be challenging, especially if the team … Read More
Scrum doesn’t have to be scary!
Have no fear, the scrum master is here! Introducing a new methodology to different project teams can be scary, right? Let’s face it, not every individual is going to start out with the right set of qualities needed to become … Read More
Stimulating Creativity in The Workplace
In order to come up with innovative ideas, creativity is essential. Therefore, companies should focus on stimulating creativity in your workplace. Recognizing that many organizations don’t know where to start when it comes to helping their team boost their creativity, … Read More
OneDesk is hiring!
OneDesk Software Inc. is located in Montreal, Canada. We offer a SaaS based web Enterprise Solution for Help Desk, Product Management, and Project Management. OneDesk is a suite of social business applications that connect customers, employees, and partners in a … Read More
Think Like a Customer and Brighten Your Future
It’s Halloween season, and that’s the perfect time to get that crystal ball out and look into the future of your business. If the prospects seem seem a bit gloomy, it might be a good idea to draw those tarot … Read More
Marketing a new product: Defining your target audience
Involving your customers in product development naturally has many advantages. For one, it enables you to develop and bring to market more targeted, successful products. It also provides you with great opportunities to develop more meaningful and mutual relationships with … Read More