The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
How a Tech Support Company Uses OneDesk to Track Sales and Incoming Ticket Requests
Generally, being a tech company is about anticipating the client’s needs and requirements while staying abreast of trends in the information technology industry to achieve and sustain technological competence. Tech
How An Oil Company Utilizes OneDesk’s Helpdesk System
Technology in Oil Companies Technology has become an indispensable part of any business organization in every industry. Whether it is deployed in a segment of business operations or used in
Managing Team Projects with OneDesk
What are Teams and how are they Organized? If you work in a team, OneDesk offers an easy way to manage and share projects amongst team members. While you can
Stepping through the OneDesk Quick-Setup Wizard
In OneDesk there are a large number of options that allow you to configure the software to behave in just the way you want it to. However, most of these
All About Customer Organizations in OneDesk
In the most recent release of OneDesk we made big changes to Customer Organizations. Whereas prior to this release customer organizations were relatively simple groupings of customers, now they have
What’s new in the March 2020 release of OneDesk?
At OneDesk we continue to work hard to bring new features to the OneDesk platform. We have many more updates planned, so keep your suggestions coming. This post will give
How a travel agency utilizes OneDesk’s ticketing system & helpdesk
About the Company Growing awareness of attraction centers around the world, faster and more reliable transport systems, and internet booking are some of the reasons for the booming Travel and
How a real estate broker uses OneDesk to capture design request tickets
About the Company For project management, there are tons of software options available, some of which are too heavy-weight for teams tackling smaller, well-defined projects. When picking the right software
Freshbooks Integration with OneDesk
Freshbooks Freshbooks is a cloud-based software that provides accounting services to its users. The application is geared towards small businesses and self-employed professionals, enabling them to track their financials by
How a Mortgage Company Utilizes OneDesk’s CRM Features
About the Mortgage Company Mortgage like other financial services involves meticulous bookkeeping and outreach. Mortgage CRM tools and Automated Mortgage Marketing and Management tools are disrupting the mortgage market. The