On-premise vs Cloud based helpdesk: The Pros & Cons The meanings of the terms “on-premises” and “cloud-based” mean pretty much what they appear to mean. There are two ways you can access an application and store you data: through a … Continue Reading
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
Pushing Invoices and bills with Harvest from OneDesk
Pushing Invoices and bills with Harvest from OneDesk This guide is meant to help you connect Harvest to OneDesk to push invoices or bills using Harvest from your OneDesk helpdesk & project management software. What you need to connect Harvest … Continue Reading
Useful software to help manage projects of remote workers
Useful software to help manage projects of remote workers It’s a fact: we live in a world that is growing smaller by the second. Don’t worry—the earth is not actually shrinking! Increasingly, we are using technology to break down the … Continue Reading
Connecting Wufoo to your helpdesk using OneDesk
Connecting Wufoo to your helpdesk using OneDesk This is a short guide that will help you in connecting wufoo to your helpdesk and manage forms and the specific clients that they are meant for. The pre-requisites: -A OneDesk account … Continue Reading
The many different types of Helpdesk teams
The many different types of Helpdesk teams Just as there are different parts of an IT system, there are, or should be, different teams supporting helpdesk activities. In most cases there is an end-to-end service available to the user such … Continue Reading
The OneDesk March 2017 Release
The OneDesk March 2017 Release The OneDesk March 2017 release notes are also available in their complete and un-redacted form on our Customer Portal. Feel free to go and lookup more of the changes that were brought on with this … Continue Reading
The different models of project teams in project management
Updated 19/12/2019 The different models of project teams in project management When embarking on a new project, one vital aspect to consider is the project teams who will be taking on the work. There is no one correct or right … Continue Reading
Connect a helpdesk for your Slack using OneDesk
Connect a helpdesk for your Slack using OneDesk This guide will show you how to connect a helpdesk for your Slack using OneDesk. This integration will allow you to create new users, items, projects, channels, messages, private messages etc. Some pre-requisites: -A OneDesk account … Continue Reading
Best Practices for OneDesk Item and Project Types
Best Practices for OneDesk Item and Project Types This blog post is a short guide on the best practices for OneDesk when it comes to item and project types. It will aim to help you design your work structure in OneDesk, … Continue Reading
The basics of a Helpdesk Support Queue
The basics of a Helpdesk Support Queue A Helpdesk support queue keeps the helpdesk manager and technicians from feeling as if everything has to be fixed all at once. It keeps them from running around trying to address everything and … Continue Reading