How a MSP Firm Uses OneDesk for Their Use Cases

Infrastructure and IT are basic requirements for nearly all companies as we live in an increasingly distributed world. For companies that are trying to grow quickly, it can be difficult trying to hire for so many other key roles as … Continue Reading

How to prevent email loops in OneDesk

In OneDesk to capture emails as tickets, you will auto-forward or redirect your normal support email (eg. support@example.com) to one of your OneDesk capture email addresses (eg. tickets@example.onedesk.com). By default, OneDesk has an auto-reply turned on, which replies to the … Continue Reading

How an IT Consulting Firm Uses OneDesk Ticketing System

For businesses of any size, consulting firms can help fill in gaps in the organization without having to build out a team or department themselves. The challenge for these firms is keeping track of all of their work across all … Continue Reading

Automating your projects with OneDesk

If you are an existing user of OneDesk you are no doubt aware of our powerful workflow automation engine. Well with the latest release it just got even more powerful! OneDesk has long had the ability to automatically take action … Continue Reading

How to put a Knowledge Base on your Website – A self-service option for your customers

With OneDesk you can help your customers to help themselves! Decrease your support costs by providing articles about your products or services, so that your customers can easily find answers to common questions.   What exactly is the OneDesk Knowledge … Continue Reading

Customizing your Timesheet form

In OneDesk you can create a timesheet for each time you work on a task or ticket. Here’s how to customize that timesheet form.   Creating a timesheet It’s easy to create timesheets in OneDesk. Do this by Clicking “Add … Continue Reading

7 Things to Consider When Integrating Your Helpdesk and Project Management Software

Businesses are always looking for the best ways to accommodate their customers’ needs. And in this fast-paced world, they should be able to satisfy customer demands as soon as possible. Fortunately, there’s technology to help you with that. In a … Continue Reading

Using the Report Creation Wizard

We have released an update to the report creation interface. This a big step forward for non-technical users to be able to generate and schedule the reports they need. While the underlying report generation technology has not changed, the interface … Continue Reading

Credit Management Case Study

For organizations that provide services and support to other companies, it is crucial that they stay on top of their client’s requests. When they charge for their time spent, it becomes even more critical to track work accurately. By using … Continue Reading

How a hair product distributor uses OneDesk to manage their helpdesk

For any business that provides a service, they are bound to be faced with support requests and inquiries. In these situations, having a helpdesk to track and manage these requests is crucial to staying on top of addressing customer needs … Continue Reading