Do you want to make sure that no tickets fall through the cracks? With OneDesk it is easy to auto-assign incoming tickets to ensure that every ticket is assigned to an agent. But the resolution process doesn’t stop there. You … Continue Reading
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
Automatically assigning incoming tickets to your team
OneDesk has many tools that will make your life easier – every day. One way OneDesk does this is by automating ticket-assignments so that your team can get to work on them with only the briefest of delays. Here are … Continue Reading
How a Digital Solutions Retailer Uses OneDesk Project Management Feature
There was once a time when marketing was mostly about handing out flyers and placing radio adverts. Marketing has come a long way since then, and even digital marketing has been subject to evolution. Innovative marketing concepts like data-driven and … Continue Reading
How a Legacy Hardware Company Uses OneDesk for Project Management
The need for better and more specialized systems has been the major call for the fast-paced evolution of technology over the years. Newer hardware and software systems are constantly introduced. Hence, it is always a matter of time before older … Continue Reading
May 2020 – New Features in OneDesk
Here are the new features and enhancements for the May 2020 Release of OneDesk. This release was rolled out on May 12, 2020. Tabbed view for detail panels and item creation forms. Now you can open detail panels in new … Continue Reading
How a Tech Support Company Uses OneDesk to Track Sales and Incoming Ticket Requests
Generally, being a tech company is about anticipating the client’s needs and requirements while staying abreast of trends in the information technology industry to achieve and sustain technological competence. Tech Support companies provide the technical expertise needed to keep systems … Continue Reading
How An Oil Company Utilizes OneDesk’s Helpdesk System
Technology in Oil Companies Technology has become an indispensable part of any business organization in every industry. Whether it is deployed in a segment of business operations or used in the daily operation and management of the entire organization, every … Continue Reading
Managing Team Projects with OneDesk
What are Teams and how are they Organized? If you work in a team, OneDesk offers an easy way to manage and share projects amongst team members. While you can share projects with individuals, often it is faster and more … Continue Reading
Stepping through the OneDesk Quick-Setup Wizard
In OneDesk there are a large number of options that allow you to configure the software to behave in just the way you want it to. However, most of these options are non-critical and only need to be tweaked along … Continue Reading
All About Customer Organizations in OneDesk
In the most recent release of OneDesk we made big changes to Customer Organizations. Whereas prior to this release customer organizations were relatively simple groupings of customers, now they have become more sophisticated objects, with properties and features that will … Continue Reading