The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
Using Project Templates
Using project templates Many businesses deliver services or projects for their clients which often follow a similar flow. Projects of this nature can encompass a wide variety of procedures or
New August 2023
The August 2023 release of OneDesk is now live! In this release the team has added a variety of usability enhancements and useful new features. Project Templates OneDesk has always
Canned Responses for Help Desk
Canned responses are a must-have tool for any help desk system. Canned responses are pre-written responses you can use to reply to questions and issues received from your customers. Canned
Kanban Boards – The Basics
In today’s blog we’ll be looking at the basics of kanban boards! What is a kanban board? A kanban board is a project management tool used to intuitively and visually
12 Must-Have Features of PSA Software
In today’s fast-paced business world, finding the right tool to streamline your organization’s processes is crucial. Whether you’re a seasoned project manager or a curious entrepreneur, we’ve got you covered.
Integrate Shopify with OneDesk
Shopify is a popular e-commerce platform which allows companies to create online storefronts even with limited tech know-how. OneDesk is an all-in-one work management software. With OneDesk, you can manage
Integrating OneDesk with Wix
Wix is a popular website builder which allows anyone to build beautiful pages with templates and other ready-made elements. OneDesk is an all-in-one work management software. With OneDesk, you can
Benefits of PSA Tools for Managed Service Providers
What are Managed Service Providers (MSPs) Managed Service Providers (MSPs) make sure businesses can focus on providing their core services by handling the IT side of things. Managed service providers
Create a Customer Service Knowledgebase
A customer service knowledgebase is a hub of information for your customers. It is considered an essential self-service option for companies of any size or industry. A knowledgebase (KB) will
Self-Service Best Practices
With the advancement of technology and the increasing expectations of modern consumers, self-service options have emerged as a crucial component of effective customer support strategies. It has become important to