Last week we release the latest update to OneDesk. The big feature in this release is the Knowledgebase, and I have written a couple of articles covering it here and here. We also added a few smaller features which I … Read More
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
How to use the OneDesk Knowledge Base
The OneDesk Knowledge Base is a ‘customer app’ that you can add to your website widget or place directly on your website, to provide a place for your customers to find answers to their questions. It works by allowing you … Read More
How to Enable and Use the OneDesk Knowledgebase
We just released our new Knowledge Base feature in OneDesk to allow you to provide a place for your customers to search and find answers to their questions. There are many features to the Knowledge Base (and more to come) … Read More
How A Systems Design Company Uses OneDesk for Customer Communication & Ticketing
Technology is revolutionizing every aspect of our lives, and the health sector is not an exception. The industry is actively blending newer life-saving technologies on an ongoing basis. Research indicates that about 86% of healthcare service providers and related organizations … Read More
How A Software Company Uses OneDesk To Manage Internal Operations & Customer Requests
Businesses specialized in development, deployment, and maintenance of software products are currently experiencing a commendable market boom. It is undoubtedly the prime of the industry. In this age of technological advancement, the software is the soul of every computing device … Read More
College-Case-Study
In this day and age, even smaller institutions need some way to track their work, whether they are projects or support requests. At the heart of every college or university is the administration department, who ends up serving as the … Read More
OneDesk Case Study: A university charitable organization
Charitable organizations can be complex institutions. On first blush, many of these kinds of organizations might seem to only be focused on marketing and finance, but with everything increasingly moving online, more avenues are opened up for work done on … Read More
Install the OneDesk customer widget on your WordPress website
OneDesk provides three customer-facing apps that you can place on your website to begin interacting with your customers. The widget offers the following applications: Messenger: This application allows customers to engage in real-time conversations with agents. Portal: This application allows … Read More
Putting the OneDesk customer apps on your website
OneDesk includes three real-time customer-facing apps that you can use to interact with your customers, and provide them with an interface access to their tickets and discuss them with you. The customer apps also acts as a knowledge base where … Read More
How a Human Resource Management Company Uses OneDesk
How a Human Resource Consulting Company Uses OneDesk to Coordinate internal Operations and Support customers The human resource is undoubtedly the most crucial element in the entrepreneurial process, so much so that a measure of how well a company manages … Read More