How a MNC uses OneDesk for ERP

ERP – or enterprise resource planning – is a term thrown around fairly often when discussing the operations of a business. The focus of ERP is to improve efficiency by seeking insight into where resources are allocated and improving how … Continue Reading

Understanding Subtasks

Subtasks are an item in OneDesk that represents the break-down of complicated tasks into smaller ones. They act similar to any other item and have the same functionality. When you create a subtask, you are creating a regular item. This … Continue Reading

How an ERP IT & Dev Agency uses OneDesk for its workflows

Agencies are all about their clients and customers. Providing good service and support is the foundation of  the experience of working with an agency. This puts pressure on the agencies to be on top of their work, no matter how … Continue Reading

Webforms: Creation, Customization & Embedding

What Are Webforms? Webforms are used to collect information from your customers and translate that information into items in OneDesk. Through webforms, you allow your customers to create different item types in the OneDesk application.  You are able to create … Continue Reading

Using Subtasks in OneDesk

The January 2021 release of OneDesk introduced the idea of subtasks to OneDesk. This article shows you how you can use subtasks as well as provides some details of how they work and different ways you can use them.   … Continue Reading

Best Practice: Common Workflow Automations

OneDesk allows you to set workflow automations, which are a set of rules that take care of repetitive and time-consuming tasks. Setting workflow automations will allow your business to save time and money and to boost overall productivity. Automation Rules … Continue Reading

What’s new in the January 2021 Release of OneDesk?

The Jan 2021 Release of OneDesk was rolled out on Jan 23 2021. It included the following features and enhancements:   Subtasks and Linked items We have introduced new ways to link items to each other. This extends the previous … Continue Reading

Filter Options

OneDesk gives you the ability to create custom views that can filter the information you see in your OneDesk application window, allowing you to view only what you need when you need it. The OneDesk view creation tool lets you … Continue Reading

How an ISP uses OneDesk to manage its workflows

Any company that provides a service has a number of routine workflows and procedures that they utilize to support their customers. An internet service provider (ISP) is no exception—everything from setup to maintenance to billing can be encapsulated as a … Continue Reading

Free Trial, Pricing & Going Pro

OneDesk’s subscription plans are based on the number of users that will be using OneDesk, allowing you to select the best fit for your organization.  Unlike other products on the market, no matter what OneDesk plan you select, you get: … Continue Reading