basic helpdesk

Get smart, don’t do basic helpdesk: go the extra mile.

Get smart, don’t do basic helpdesk: go the extra mile. Don’t send an email when they say they have trouble with their email service. Don’t send them a notification to let them know you won’t be sending them any more … Read More

business language

Make your jargon (business language) into English

Make your jargon (business language) into English Ever skipped through a Terms of Service (ToS) agreement? Ever glossed over the amazing facts printed on some random box of electronics? Ever read the entire description of a business website and re-read … Read More

product idea development

A product Idea Comes From All Places, Not Just the Same Industry

A product Idea Comes From All Places, Not Just the Same Industry Developing new ideas is something that a lot of developers fail to do on a consistent basis. So many developers who are successful often find themselves resting on … Read More

soft hard release

What Should You Choose a Soft or a Hard Product Release

What Should You Choose: a Soft, or a Hard Product Release? Developers utilize the expressions “soft release” and “hard release” to portray two marketing techniques when conveying a product to the general population. One technique is unpretentious while the other … Read More

new talent

Find New Talent; Get New People In to Help

Find New Talent; Get New People In to Help When it comes to creating a great Product management team, there are many things you will want to think about. One of the best ways to do this is to find … Read More

Project Management Must Haves 05: Project Quality

Project Management Must Haves 05: Project Quality Over the course of this series of articles, we’ve gone over a whole bunch of project management areas, and now you are confident in dealing with project integrations, scope, time, and cost. In … Read More

salvage your product

So Your Product Isn’t Working, Salvage It

So Your Product Isn’t Working, Salvage It The fact of the matter is that most developers need to be a success, it’s in the business model. The issue with this is that unless they have an idea worthy of the … Read More

Introducing the completely new OneDesk

It’s been a while since OneDesk had an interface refresh, though those of you who have been with us for a while will remember past updates. So without further ado, I would like you to meet the new OneDesk! This … Read More

project cost

Project Management Must Haves 04: Project Cost

Project Management Must Haves 04: Project Cost In this fourth installment of our mini-series focused on crucial project management topics, we look at project cost and how to manage it. Aside from time, cost is one of the most important … Read More

product management team

Product Management is All About a Good Team

Product Management is All About a Good Team Excuse me for one minute while I glance around for my soapbox – oh, here it is. Presently I’m prepared to impart a stunning snippet of information with you. If you don’t … Read More