About the Company For project management, there are tons of software options available, some of which are too heavy-weight for teams tackling smaller, well-defined projects. When picking the right software for your team, one of the biggest challenges is striking … Continue Reading
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
Freshbooks Integration with OneDesk
Freshbooks Freshbooks is a cloud-based software that provides accounting services to its users. The application is geared towards small businesses and self-employed professionals, enabling them to track their financials by logging on to their accounts. At its core, Freshbooks is … Continue Reading
How a Mortgage Company Utilizes OneDesk’s CRM Features
About the Mortgage Company Mortgage like other financial services involves meticulous bookkeeping and outreach. Mortgage CRM tools and Automated Mortgage Marketing and Management tools are disrupting the mortgage market. The accelerated rise in automation and digitization in the mortgage process … Continue Reading
Dropbox Integration with OneDesk
Dropbox is a cloud-based file hosting service that stores a variety of documents in one platform. What makes Dropbox unique is its ability to store large files in different formats without relying on disk space. Users can access data by … Continue Reading
Slack Integration with OneDesk
Slack Slack is a cloud-based instant messaging platform that replaces internal communication overhead, such as emails, through chat rooms (known as channels). Each message is organized by topic, department, projects, private groups, and more into these channels enabling users to … Continue Reading
How a wifi service company utilizes OneDesk’s CRM features
There is no shortage of software positioned as being staples for the everyday business professional. From accounting to procurement to reporting, businesses need a variety of software to keep themselves running. Not only is it difficult sourcing all of the … Continue Reading
Quickly Build your Mailchimp Audience by Integrating OneDesk
Mailchimp is an end to end marketing platform that started as an email marketing tool alternative to the expensive email software in the early 2000s. The goal was to provide small businesses access to technological resources and tools to grow … Continue Reading
OneDesk January 2020 – New Integrations!
Welcome to the first release of OneDesk in the new decade! This update was rolled out on January 28 2020. This release could be called “The Integration Release” because that was the main focus this month. Integrations We built out … Continue Reading
How a software company uses custom webforms to help design bespoke software
Custom webforms are needed to capture custom requests For companies that work on custom requests, it is paramount that they nail gathering requirements from their customers. We live in an increasingly distributed work environment, which sometimes exacerbates the difficulties in … Continue Reading
How to embed the client portal on your website using an iFrame
OneDesk includes a variety of Customer apps which you can put on your website to better serve your customers. These apps include live chat, ticket forms, knowledge base, and a client-facing ticket portal. The easiest way to put them on … Continue Reading