Helpdesk Tickets Are Your Knowledgebase Helpdesk Databases hold a lot of information A helpdesk knowledgebase can be a life saver if it has the information you need while talking to a customer or when finding a solution to their problem. … Continue Reading
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
What is an “integrated product team” and should you care?
What is an “integrated product team” and should you care? If you have ever been exposed to complex projects, chances are that you have come across the term – Integrated Product team (IPT) in one form or the other. There … Continue Reading
The PMI / PMBOK Guidelines (Project Management Body of Knowledge)
The PMI / PMBOK Guidelines (Project Management Body of Knowledge) So, what is the PMBOK method? When you’re starting out as a project manager, it can be tough knowing how to get started. Luckily, there is a widely recognized project management … Continue Reading
Helpdesk: Pros & cons of a Single Point of Contact (SPOC vs MPOC)
Last updated: January 27, 2020. Helpdesk: Anything but Single Point of Contact (SPOC vs MPOC) Better Helpdesk comes from a well structured customer support When you want to resolve an IT issue, you don’t want to be bounced around by … Continue Reading
Integrate your Project Management with Xero using OneDesk
Integrate your Project Management with Xero using OneDesk This short article is meant to let you integrate your Project Management with Xero. It contains what you need as well as the instructions on how to get about doing it. What you … Continue Reading
The OneDesk January 2017 Release
The OneDesk January 2017 Release This is a short post on the new feature and bug fixes of the OneDesk January 2017 Release. We will focus on a few features, for a full list of fixes and feature changes you … Continue Reading
PERT Based Projects: the Program Evaluation & Review Technique
PERT based projects: the Program Evaluation & Review Technique The PERT based projects method of planning: Every project manager wants to successfully see a project through from ideation to fruition. Planning and estimation are key to this success. However, when projects … Continue Reading
Push Invoices to Quickbooks from your Project Management Software
Push Invoices to Quickbooks from your Project Management Software: In this quick guide we will show you how to push invoices to Quickbooks from OneDesk’s project management. What you will need for this: Here’s what you will need to set this all … Continue Reading
Helpdesk collaboration: Work on tickets to deliver optimal customer support
Helpdesk collaboration: Work on tickets to deliver optimal customer support Never underestimate the importance of collaboration Collaboration is important in many activities. A group of people are a lot more likely to develop an effective solution to a problem than … Continue Reading
Connecting a helpdesk to your Asana with OneDesk
Connecting a helpdesk to your Asana This guide will walk you through a simple integration process to connect a helpdesk to your Asana account. This will let you better, and simplify your daily work. Pre-requisites: -A OneDesk account (even our … Continue Reading