Create a Custom, Automated Workflow with OneDesk For some companies – workflow is simple. It consists of a single team, and a few small projects or tasks. But, for organizations with larger, complex teams with multiple product lines and product … Read More
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
Kanban vs Scrum Systems: Part 1
Kanban vs scrum: The basics of Kanban Before we can examine kanban vs scrum, we need to understand the origins and basic principles that govern each methodology individually. Part 1 of the kanban vs scrum series will focus on Kanban. … Read More
Managing a project team
Managing a project team: Have a plan! Let’s face it – project management can be messy and extremely volatile. We are all fully aware that projects can shift in focus and have the potential to move in multiple directions, continuously … Read More
Using customer feedback to improve your products
These days, customers prefer to make a human connection and get product recommendations right from the source – the company. therefore, companies can leverage these methods of communication to tap into customer conversations and uncover what is being said about … Read More
Agile Project Management 101
Agile Project Management: An Iterative Approach Similar to the rules that govern agile software development, agile project management is based on breaking down steps into small manageable components called iterations. Each iteration is then carefully analyzed by project teams and … Read More
Agile Blogs: Our Top 5
Great news! We recently added new agile tools to OneDesk so we thought we’d celebrate these exciting features with a fun, social #FollowFriday style post. Agile blogs you should follow Below is a list of some excellent agile blogs that … Read More
Sprint Vs Iteration
Sprint vs iteration: Exploring both terms The answer is yes. A sprint is a focused productivity technique that is created by a group of individuals working on the same project. The term and activity is most commonly known and applied … Read More
Developing a customer engagement strategy
Fifteen years ago, my part-time job as a customer service rep of a well-established furniture store, involved handling customer issues by using mostly static information. My equipment consisted of a phone with one incoming line and a computer with access … Read More
Anticipating Customer Experience Hazards
Spotting Customer Experience Hazards and Avoiding Pitfalls Unhappy customers The first sign that customers are not enjoying their experience with your company, is that they are obviously unhappy. How can you tell that they are unhappy? If customers are complaining … Read More
Mobile project management is the next big thing
Why your organization needs mobile project management Here are 3 ways that mobile integrations can directly enhance the project management experience: 1. Promotes the sharing of critical project-related information: Many mobile project management features are designed to enable project teams … Read More