Biggest Technology Flops of 2013

Last year, many of you seemed to enjoy our post entitled Five Products That Failed in 2012. This year, we thought it would be interesting to to look at some of the biggest technology flops of 2013. There were many, … Read More

Gathering actionable customer feedback

Gathering actionable customer feedback in real-time Collecting customer feedback is only half the battle and can be ineffective if not done properly. The secret to gathering actioanble customer feedback is real-time communication. This is an extremely valuable tool because you … Read More

New and Improved Workflows Application in OneDesk

OneDesk’s workflow application was designed, as usual, with your feedback in mind. The new and improved version allows you to easily create workflows that solidifies your team, processes and project data. A few benefits of using a workflow application – … Read More

manage project scope

What is Project Scope and How to Manage it

Determining and Evaluating Your Project Scope Project planning involves many stages. One of the most important steps in the process is determining and documenting the project scope. As a project manager or lead, your job will be to identify project … Read More

Access Control Options in OneDesk: Roles and Permissions

OneDesk’s access control options allow you to assign roles to users and set permissions as to what they can and can’t do within the system. All roles and permissions in OneDesk are pre-set. Even though you can’t create custom roles … Read More

Business New Year Resolutions We Hope You Make in 2014

It’s that time of the year again – the new year, which means it’s the perfect time to reflect back on the previous year and outline the goals you wish to achieve this year. And while you’re making a list … Read More

Client engagement strategy for 2014

A client engagement strategy should be at the top of every companies new year’s resolution list. I recently read a great article by Gil Cattelain clearly highlights this issue. states that “…a recent study by Korn/Ferry International indicates that customer … Read More

Customer Service Lessons From Santa Claus

I learned some of the most valuable customer service lessons from Santa Claus. Back when I was a student, I worked at a local mall during the holiday season as one of Santa’s elves. My job was, as they put … Read More

Why Agile Fails

There’s an ongoing debate on whether Agile really is the best methodology to follow to maximize product development. The use of Agile is constantly increasing. At the beginning of 2013, we took a look at the 2012 CHAOS report and … Read More

How to be a great product manager

“[The PM] is the key to success or failure. They can single handedly ruin a project.” Do you know how to be a great product manager? Though there have been countless articles written on this topic, in reality, there is … Read More