I learned some of the most valuable customer service lessons from Santa Claus. Back when I was a student, I worked at a local mall during the holiday season as one of Santa’s elves. My job was, as they put … Read More
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
Product development is a risky process, especially in today’s rapidly changing marketplace. Collaborative management is an integral component of successful product development and helps to reduce the risks of unnecessary product iterations, speed-up the time-to-market and ultimately create innovative, customer-centric … Read More
Measuring expectations is the key to retaining existing customers It is well known that customer satisfaction is measured by whether or not a company meets or exceeds customer’s expectations. We also know that the achievement of high levels of customer … Read More