How to use software to manage your phase-gate projects One of the first things you need to figure out when starting a new project is how you’re going to structure the project work. What are the processes you need to … Continue Reading
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
Connecting a helpdesk to your Github This short guide is intended to help connect a helpdesk to your Github so that you can go about making your life simpler and avoid manual data input! Some pre-requisites: -A OneDesk account (even … Continue Reading
Everything about SaaS Helpdesk Solutions Software as a Service (SaaS) – what is it, why is it growing in popularity, and how can it support your helpdesk operations? It comes in several variations: DBaaS, IaaS, and PaaS. Together, these variations … Continue Reading
The OneDesk November 2016 release Here’s a rundown of some of the key changes from the November 2016 release for the OneDesk suite of applications (web application, mobile application, customer portal). The requesters, followers and voters have been overhauled. They … Continue Reading
The difference between Product Management and Product Marketing If you are a software professional or just starting out in the industry, you have most likely come across designations like Product manager, Product Marketing manager, Product Owner, Business Analyst etc. Given … Continue Reading
Last updated: January 27, 2020 The critical path method (CPM) of scheduling tasks One of the most vital and stressful parts of project management is figuring out your project’s schedule. It’s never easy estimating timelines and project durations, but there … Continue Reading