Fifteen years ago, my part-time job as a customer service rep of a well-established furniture store, involved handling customer issues by using mostly static information. My equipment consisted of a phone with one incoming line and a computer with access … Continue Reading
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
Anticipating Customer Experience Hazards
Spotting Customer Experience Hazards and Avoiding Pitfalls Unhappy customers The first sign that customers are not enjoying their experience with your company, is that they are obviously unhappy. How can you tell that they are unhappy? If customers are complaining … Continue Reading
Mobile project management is the next big thing
Why your organization needs mobile project management Here are 3 ways that mobile integrations can directly enhance the project management experience: 1. Promotes the sharing of critical project-related information: Many mobile project management features are designed to enable project teams … Continue Reading
Writing a Software Requirements Specification Document
What is a Software Requirements Specification Document? Many developers choose to work with a software requirements specification document as it typically contains the following: – A complete description of the software’s purpose and functionality – Details as to how the … Continue Reading
Creative Brainstorming Techniques: Innovate Now
Today’s most successful and innovative companies know that good product ideas don’t just suddenly appear. In order to pinpoint that “good” idea, you must explore many different ideas and compare them all. Hence, every company should encourage their team members … Continue Reading
Building Business Relationships: Show Customers Some Love
Ah, Valentine’s Day – the day where millions of people worldwide take the time to show their significant others how much they value their relationship. On Valentine’s Day, couples do their best to make sure their other half feels appreciated … Continue Reading
Project roadmaps: Why they are important
How to create project roadmaps The following video demonstrates how easy it is to use OneDesk’s roadmap application – have a look! For additional information just reach out to us by leaving a comment below or by sending us an … Continue Reading
Requirements Capturing and Management with OneDesk
Our requirements management application can be found in two of our products: OneDesk Product Management, and OneDesk Complete. Here’s a quick rundown of how requirements capturing and management works in OneDesk: Requirements can be captured in the following ways: … Continue Reading
Customer Portal Tip: How Customers Can Categorize Submissions
The customer portal helps customer service and help desk teams gather feedback and ideas from customers anytime, and from anywhere. It’s easy to activate, and can even be embedded in your website. When sending a submission via the customer portal, … Continue Reading
Biggest Technology Flops of 2013
Last year, many of you seemed to enjoy our post entitled Five Products That Failed in 2012. This year, we thought it would be interesting to to look at some of the biggest technology flops of 2013. There were many, … Continue Reading