Our requirements management application can be found in two of our products: OneDesk Product Management, and OneDesk Complete. Here’s a quick rundown of how requirements capturing and management works in OneDesk: Requirements can be captured in the following ways: … Read More
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
Customer Portal Tip: How Customers Can Categorize Submissions
The customer portal helps customer service and help desk teams gather feedback and ideas from customers anytime, and from anywhere. It’s easy to activate, and can even be embedded in your website. When sending a submission via the customer portal, … Read More
Biggest Technology Flops of 2013
Last year, many of you seemed to enjoy our post entitled Five Products That Failed in 2012. This year, we thought it would be interesting to to look at some of the biggest technology flops of 2013. There were many, … Read More
Gathering actionable customer feedback
Gathering actionable customer feedback in real-time Collecting customer feedback is only half the battle and can be ineffective if not done properly. The secret to gathering actioanble customer feedback is real-time communication. This is an extremely valuable tool because you … Read More
New and Improved Workflows Application in OneDesk
OneDesk’s workflow application was designed, as usual, with your feedback in mind. The new and improved version allows you to easily create workflows that solidifies your team, processes and project data. A few benefits of using a workflow application – … Read More
What is Project Scope and How to Manage it
Determining and Evaluating Your Project Scope Project planning involves many stages. One of the most important steps in the process is determining and documenting the project scope. As a project manager or lead, your job will be to identify project … Read More
Access Control Options in OneDesk: Roles and Permissions
OneDesk’s access control options allow you to assign roles to users and set permissions as to what they can and can’t do within the system. All roles and permissions in OneDesk are pre-set. Even though you can’t create custom roles … Read More
Business New Year Resolutions We Hope You Make in 2014
It’s that time of the year again – the new year, which means it’s the perfect time to reflect back on the previous year and outline the goals you wish to achieve this year. And while you’re making a list … Read More
Client engagement strategy for 2014
A client engagement strategy should be at the top of every companies new year’s resolution list. I recently read a great article by Gil Cattelain clearly highlights this issue. states that “…a recent study by Korn/Ferry International indicates that customer … Read More
Customer Service Lessons From Santa Claus
I learned some of the most valuable customer service lessons from Santa Claus. Back when I was a student, I worked at a local mall during the holiday season as one of Santa’s elves. My job was, as they put … Read More