“Prepare for the unknown by studying how others in the past have coped with the unforeseeable and the unpredictable.” These words were once spoken by George S. Patton, a general who is best known for his command of the Seventh … Read More
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
Effective online customer feedback management The reality is that the web is driven by user generated content and customers ultimately control the conversations surrounding your company’s products and services. Every touch-point or interaction your customers have with your company, (through … Read More
Customer service statistics enable us to dig deep and understand what makes customers tick. They reveal important information related to consumer behavior, industry trends, and of course, new or existing competition. Understanding the impact that customer service activities have on … Read More
What is the difference between project and program management? Many organizations still struggle to answer this question. While the roles of the project and product manager vary from company to company, there are some unique characteristics that characterize the two. … Read More