The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
How an Audio Visual Company uses email to create tickets on OneDesk
Maintenance is a concept that is common to nearly every industry and business. While regular maintenance can be driven by the company itself, often times businesses rely on their customers
What’s new in the July 2019 release of OneDesk?
Last week we release the latest update to OneDesk. The big feature in this release is the Knowledgebase, and I have written a couple of articles covering it here and
How to use the OneDesk Knowledge Base App
Update October 2020: We have a new knowledge base app, so please follow the new instructions here. The OneDesk Knowledge Base App is a ‘customer app’ that you can add
How to Enable and Use the OneDesk Knowledgebase
We just released our new Knowledge Base feature in OneDesk to allow you to provide a place for your customers to search and find answers to their questions. There are
How A Systems Design Company Uses OneDesk for Customer Communication & Ticketing
Technology is revolutionizing every aspect of our lives, and the health sector is not an exception. The industry is actively blending newer life-saving technologies on an ongoing basis. Research indicates
How A Software Company Uses OneDesk To Manage Internal Operations & Customer Requests
Businesses specialized in development, deployment, and maintenance of software products are currently experiencing a commendable market boom. It is undoubtedly the prime of the industry. In this age of technological
College-Case-Study
In this day and age, even smaller institutions need some way to track their work, whether they are projects or support requests. At the heart of every college or university
OneDesk Case Study: A university charitable organization
Charitable organizations can be complex institutions. On first blush, many of these kinds of organizations might seem to only be focused on marketing and finance, but with everything increasingly moving
Install the OneDesk customer widget on your WordPress website
OneDesk provides three customer-facing apps that you can place on your website to begin interacting with your customers. The widget offers the following applications: Messenger: This application allows customers to
Putting the OneDesk customer apps on your website
Please see the complete and updated article: Adding apps to your website. OneDesk includes three real-time customer-facing apps that you can use to interact with your customers, and provide them