Systems for providing feedback OneDesk includes a customer portal that enables you to capture customer insight in the form of questions, issues, compliments, ideas and compliments. OneDesk also includes a comprehensive help desk application that enables you to organize and … Read More
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
Estimating Costs for Agile Projects
I previously wrote a post entitled Waterfall vs. Agile in which I posted two charts comparing the success rates of both methodologies. A reader named Mark recently commented and asked a question concerning how to initially estimate the cost of … Read More
Why Projects Fail: A Dilbert Cartoon
Understanding why projects fail Why do projects fail? The majority of the time, projects fail because of unclear processes, or strategies or perhaps it can be due to poor scheduling and cost management. By definition, A project is said to … Read More
Save Projects by Being Open and Adaptable
Save Projects by Being Open and Adaptable Knowing how to save projects when they are in trouble can be a useful skill. However, many project managers only learn how save projects on-the-spot, when they find themselves in a situation where … Read More
Management and Leadership Quotes
Our Top 10 Management and Leadership Quotes Management and leadership quotes can be used to inspire, educate and motivate others. Here are 10 management and leadership quotes to help you take charge of your day: 1. Leadership is influence. -John C. … Read More
Similar Idea Recognition with OneDesk
We often get asked by our customers whether OneDesk allows users to recognize similar ideas as it would help avoid duplicates and increase productivity by keeping similar ideas grouped together. There are several ways in which you can recognize similar … Read More
Project issue tracking with OneDesk
Project issue tracking and task management: A combined view What makes OneDesk stand out from all the other issue reporting and task management applications out there, is the ability for project teams to optionally view all of their assigned issues … Read More
The Product Owner Is Your Best Customer, a PM Learns
Project Management Lesson Learned: The Product Owner Is Your Best Customer In Scrum, the product owner is responsible for writing customer-centric user stories, and other items, prioritizing them, and making sure they get added to the backlog. It’s important for … Read More
Product backlogs: Take action on feedback
Managing product backlogs can be a challenge Product backlogs. Every product manager is faced with them at some point in the product development process. As we know, product management is more than just creating and managing product backlogs. Often a … Read More
Customer Service Quotes: Our Top 15
We’ve said it across our blogs, in our demos, and during our webinars – great customer service is the key to a successful business. As the business world becomes more and more competitive, there is no excuse to not deliver … Read More