New product launch plan: 4 tips

Executing a new product launch plan Here are a few key points to incorporate into your new product launch plan: 1. Have a detailed plan and strategy. Think about which channels you will use to market and sell your new … Continue Reading

New Roadmap Application in OneDesk

You asked, we listened. You may have noticed that we have been making changes to OneDesk over the past few weeks. That’s because we believe customers always come first and always do our best to meet their needs. Hence, we … Continue Reading

Benefits of Business Collaboration

Product development is a risky process, especially in today’s rapidly changing marketplace. Collaborative management is an integral component of successful product development and helps to reduce the risks of unnecessary product iterations, speed-up the time-to-market and ultimately create innovative, customer-centric … Continue Reading

Product Launching Process Tips

There are many things that make a product successful. The quality of the product, customer demand, and market position are all things that every company knows they should focus on in order for their product to be successful. One thing … Continue Reading

Retaining existing customers: The key to success

Measuring expectations is the key to retaining existing customers It is well known that customer satisfaction is measured by whether or not a company meets or exceeds customer’s expectations. We also know that the achievement of high levels of customer … Continue Reading

Integrating New Team Members Into Projects

Picture this scenario: A new project begins and you and your team are off to a good start. Resources have been planned, assignments have been assigned, deadlines have been set, and everyone’s ready to work. All of the sudden, the … Continue Reading

Customer service trends for 2013: Revisited

4 customer service trends for 2013 At the beginning of this year, business analysts and marketing professionals made their best predictions of customer service trends for 2013. Now that we are fast approaching this year’s end (shocking, isn’t it?), let … Continue Reading

OneDesk’s Project and Portfolio Management Software

OneDesk’s Project and Portfolio Management Software allows you to create projects and share them internally or externally. Then, create sub-projects to create hierarchy and organize products, releases, projects, and teams. To get to OneDesk’s project and portfolio management software, click … Continue Reading

Help desk support at every level

Creating a complete help desk support system Incorporating customer service and help desk tools into your overall product development process is highly beneficial to all stakeholders involved. In addition, it is crucial for businesses to have a help desk management … Continue Reading


Microsoft Project Alternative: OneDesk Project Management

For teams who are looking for an alternative to Microsoft Project, OneDesk offers a unique solution. OneDesk Project Management was designed to cater the needs of teams who wish to work on MS project files collaboratively. Simply import your .mpp … Continue Reading