Engage with your customers using these 5 tips: 1. Create two-way dialogue. Post stimulating questions related to your brand or industry. Make sure it is something people are talking about, or something they will care about. For example, you can … Read More
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
Integration: The key to superior product development The key to creating a social business is to be able to identify core business processes that can be tied together to create transparency, and open the lines of communication between customers, employees … Read More
Personas: What are they? “..as the marketplace shifts from a mass manufacturing to a mass customization model, customers needs and desires are more accurately identified through the development of personas rather than through demographic data.” -Kevin O’Connor, UX Magazine Personas … Read More
In today’s modern business environment, it’s important for organizations to have structured training plans and change management procedures in place. After all, they are bound to face changes more often and more rapidly than ever. When developing training plans and … Read More
Systems for providing feedback OneDesk includes a customer portal that enables you to capture customer insight in the form of questions, issues, compliments, ideas and compliments. OneDesk also includes a comprehensive help desk application that enables you to organize and … Read More