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The Dangers of Not Listening to your Customers

A recent Wired article about why the Amazon’s Fire Phone failed highlights the importance of keeping track of your customers’ needs when designing a new product. According to the article, Amazon’s Fire Phone is regarded as a flop because instead … Continue Reading

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Strategic Project Management vs Tactical Project Management

The question about what makes a good project manager is one that has as many answers as there are people to answer it. The question is best answered by evaluating whether a project manager is able to balance the need … Continue Reading

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Requirements Validation & OneDesk Customer Portal

Do you remember playing the ‘telephone game‘ as a child? If so, you’ll remember that when a word or phrase is passed along ear to ear, it can get distorted and change to the point that it becomes unrecognizable from … Continue Reading

New to OneDesk – Item Flow

We’ve just added a new application to OneDesk to help you simplify your product management workflow called “Item Flow”. The principle behind adding in this application is simple. When you receive a ton of great feedback from your customers you … Continue Reading

OneDesk Applications: Gathering customer feedback – Feedback List

Collect and organize your feedback Collecting, managing and responding to customer feedback is a corner stone of keeping your customers happy. OneDesk can help you to achieve the effective communication with your customers and provide them with real-time response. An … Continue Reading

Gantt Chart Terminology – task relationships

Gantt charts are a key component for many project managers who are responsible for the efficient coordination of multiple projects that have related tasks. In even the simplest of projects, PMs want to be able to easily manage and oversee … Continue Reading

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OneDesk Applications: Tasks List

Organize your Tasks Managing your tasks in OneDesk has never been simpler. You can create, assign or work on tasks for your projects all from one application. The tasks list application allows you to create tasks with dependent sub tasks … Continue Reading

5 Reasons Why You Need OneDesk

We’re happy to let you know that we’ve recently been reviewed and recommended by contributor, Brad Egeland, as a part of his ongoing “5 Reasons Why” review series. OneDesk’s strengths highlighted in the review: Traditional (waterfall) Project Management meets Agile … Continue Reading

Customer vs User within OneDesk

It’s question with a seemingly obvious answer, but we consistently get asked this seemingly simple question on a weekly basis. What is the difference between a customer and a user? A customer is an individual who has an interest in … Continue Reading

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LiveChat Customer Support and OneDesk

“Time is money”.  You’ve heard this said a thousand times before. The reason? It’s true. One of the most time consuming transitions to make in product and project management is the learning curve associated with implementing new software. Learning to use … Continue Reading