Engage with your customers: 5 helpful tips

Engage with your customers using these 5 tips: 1. Create two-way dialogue. Post stimulating questions related to your brand or industry. Make sure it is something people are talking about, or something they will care about. For example, you can … Read More

Creating a Seamless Product Development Process

Integration: The key to superior product development The key to creating a social business is to be able to identify core business processes that can be tied together to create transparency, and open the lines of communication between customers, employees … Read More

Personas: One size does not fit all

Personas: What are they? “..as the marketplace shifts from a mass manufacturing to a mass customization model, customers needs and desires are more accurately identified through the development of personas rather than through demographic data.” -Kevin O’Connor, UX Magazine Personas … Read More

OneDesk listed as top software for PMP Managers

OneDesk featured on Software for Enterprise We are very happy to announce that we have been featured on Intense School. In his article, Top Software a PMP Manager Needs to Know for Success, Ian Palmer, explores and highlights some of … Read More

OneDesk Users vs. Customers

There are two versions of OneDesk: The free trial version, and the Pro version. The free trial includes all features the Pro version does. The only difference between the two is that the number of projects that can be created … Read More

Training Plans: Consider Different Skill Levels

In today’s modern business environment, it’s important for organizations to have structured training plans and change management procedures in place. After all, they are bound to face changes more often and more rapidly than ever. When developing training plans and … Read More

Providing feedback: Give customers the right tools

Systems for providing feedback OneDesk includes a customer portal that enables you to capture customer insight in the form of questions, issues, compliments, ideas and compliments. OneDesk also includes a comprehensive help desk application that enables you to organize and … Read More

Estimating Costs for Agile Projects

I previously wrote a post entitled Waterfall vs. Agile in which I posted two charts comparing the success rates of both methodologies. A reader named Mark recently commented and asked a question concerning how to initially estimate the cost of … Read More

Why Projects Fail: A Dilbert Cartoon

Understanding why projects fail Why do projects fail? The majority of the time, projects fail because of unclear processes, or strategies or perhaps it can be due to poor scheduling and cost management. By definition, A project is said to … Read More

Save Projects by Being Open and Adaptable

Save Projects by Being Open and Adaptable Knowing how to save projects when they are in trouble can be a useful skill. However, many project managers only learn how save projects on-the-spot, when they find themselves in a situation where … Read More