The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
How a WordPress development company uses OneDesk to manage customers and projects
Web development can take on many different forms. For larger teams, it might make sense to develop a proprietary framework in-house that the team themselves can upkeep and maintain; for
How a fortune 500 company uses OneDesk to manage all change requests on their website
For large, Fortune 500 organizations that provide solutions across multiple areas, it helps to have the entire organization use a single website as their point of interaction with the company.
How to Send a Customer Service Satisfaction Survey with OneDesk
UPDATE: In April 2021 OneDesk introduced built-in Customer Satisfaction Survey functionality. Read more: All About Customer Surveys How to Activate Customer Satisfaction Surveys Customer Satisfaction Survey The best way to
How a local Co-op uses OneDesk to manage maintenance at its retail locations
Cooperatives, also known as co-ops, are businesses owned by a group of people who are united in their needs and goals. Because co-ops are run by a committee, they often
OneDesk now offers services to get you up and running.
OneDesk is generally a self-service product. This means that you can sign up for a trial account, play around with the software, ask a few questions and be up and
How a materials distributor uses OneDesk to manage IT projects
In well-established industries, it is not uncommon to see companies sticking to their old and familiar ways of management. For the distribution and supply of raw materials, this is no
A Consumer Package Goods (CPG) supplier uses OneDesk to manage it’s creative workflow
The world of consumer packaged goods is one that moves quickly. Companies that sell consumer packaged goods (CPG) have to constantly develop new products and get them into the hands
Modifying email content in OneDesk
Your OneDesk account will send out emails for a variety of reasons. This article explains the different types of email we send and how you can modify the content of
How a telecom services company uses OneDesk to manage support, project management, and deal flow.
Our client is a large telecommunications services company based in the United States. Over the years, they have grown, but have pinpointed one product in particular that they need help
How one company uses OneDesk to offer external HR services
There comes a time in every small-to-medium business’s lifetime that HR needs to be considered for the company’s well-being. Many businesses these days are looking to external firms to handle