manage project scope

What is Project Scope and How to Manage it

Determining and Evaluating Your Project Scope Project planning involves many stages. One of the most important steps in the process is determining and documenting the project scope. As a project manager or lead, your job will be to identify project … Continue Reading

Access Control Options in OneDesk: Roles and Permissions

OneDesk’s access control options allow you to assign roles to users and set permissions as to what they can and can’t do within the system. All roles and permissions in OneDesk are pre-set. Even though you can’t create custom roles … Continue Reading

Business New Year Resolutions We Hope You Make in 2014

It’s that time of the year again – the new year, which means it’s the perfect time to reflect back on the previous year and outline the goals you wish to achieve this year. And while you’re making a list … Continue Reading

Client engagement strategy for 2014

A client engagement strategy should be at the top of every companies new year’s resolution list. I recently read a great article by Gil Cattelain clearly highlights this issue. states that “…a recent study by Korn/Ferry International indicates that customer … Continue Reading

Customer Service Lessons From Santa Claus

I learned some of the most valuable customer service lessons from Santa Claus. Back when I was a student, I worked at a local mall during the holiday season as one of Santa’s elves. My job was, as they put … Continue Reading

Why Agile Fails

There’s an ongoing debate on whether Agile really is the best methodology to follow to maximize product development. The use of Agile is constantly increasing. At the beginning of 2013, we took a look at the 2012 CHAOS report and … Continue Reading

How to be a great product manager

“[The PM] is the key to success or failure. They can single handedly ruin a project.” Do you know how to be a great product manager? Though there have been countless articles written on this topic, in reality, there is … Continue Reading

Organizing Projects in 5 Steps

Today’s date is 11/12/13. Project leaders are most likely hoping that this is a good omen, and that everything will go in order. Unfortunately, whether things go in order in under the project leader’s control. It’s a no-brainer – the … Continue Reading

New product launch plan: 4 tips

Executing a new product launch plan Here are a few key points to incorporate into your new product launch plan: 1. Have a detailed plan and strategy. Think about which channels you will use to market and sell your new … Continue Reading

New Roadmap Application in OneDesk

You asked, we listened. You may have noticed that we have been making changes to OneDesk over the past few weeks. That’s because we believe customers always come first and always do our best to meet their needs. Hence, we … Continue Reading