What is SaaS? One of the first things that we say when we talk to our customers about OneDesk is that it is offered on a SaaS basis. Being a relatively new concept, many are not clear with the definition … Read More
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
Customer service statistics enable us to dig deep and understand what makes customers tick. They reveal important information related to consumer behavior, industry trends, and of course, new or existing competition. Understanding the impact that customer service activities have on … Read More
What is the difference between project and program management? Many organizations still struggle to answer this question. While the roles of the project and product manager vary from company to company, there are some unique characteristics that characterize the two. … Read More
When you hear the words “collaborative relationships,” what does it make you think about? To many of you, the term may seem redundant. After all, aren’t all relationships collaborative? OneDesk was built to strengthen collaborative relationships. Prior to designing the … Read More
Great ways to get customer feedback Surprisingly, there are still many websites that don’t solicit visitor feedback. Whether you are a non profit organization, a well established business or a start-up entrepreneur, the use of site feedback to evaluate the … Read More