What is scope creep?

What is scope creep? Scope creep is unpredictable, like a snake in the grass, waiting silently for the right moment to strike its prey, it may be detrimental to the health of your projects. If it not addressed and managed … Read More

Project Success Lesson: Honesty is The Best Policy

“Honesty is the best policy.” This saying, made famous in Benjamin Franklin’s Poor Richard’s Almanac, has provided many with a motto to live by, as well as something they can use to educate and inspire others. In today’s “Lesson Learned” … Read More

Developing requirements in a snap

Developing requirements shouldn’t be a nightmare In today’s fast-paced environment, organizations need to bring products to market faster and more efficiently. That means better resource planning, improved team collaboration, increased visibility and traceability across the development process, and of course … Read More

Fourth of July Statistics: Most Successful Products in the USA

Happy Fourth of July to all our friends and customers in the US! On this day in 1776, the Declaration of Independence was signed, giving birth to a newly independent nation of 2.5 million people. Today, Independence Day is celebrated … Read More

Project Management Events 2013

Project Managements Events 2013: Our top picks We’ve searched the web far and wide to find up some of the must-attend project management events of 2013. It’s time to roll out the big red carpet- because you can be sure … Read More

Project Management Lessons Learned

“Prepare for the unknown by studying how others in the past have coped with the unforeseeable and the unpredictable.” These words were once spoken by George S. Patton, a general who is best known for his command of the Seventh … Read More

Online customer feedback: The Do’s

Effective online customer feedback management The reality is that the web is driven by user generated content and customers ultimately control the conversations surrounding your company’s products and services. Every touch-point or interaction your customers have with your company, (through … Read More

definition of SaaS

The Definition of SaaS and Its Advantages

What is SaaS? One of the first things that we say when we talk to our customers about OneDesk is that it is offered on a SaaS basis. Being a relatively new concept, many are not clear with the definition … Read More

Customer service statistics: Lessons from 2012

Customer service statistics enable us to dig deep and understand what makes customers tick. They reveal important information related to consumer behavior, industry trends, and of course, new or existing competition. Understanding the impact that customer service activities have on … Read More

Top 5 Project Initiation Tips

The way you spend the first few days preparing for a project will determine whether the outcome is successful or not. In order to ensure that a project turns out successfully, it is necessary to draft up a good project … Read More