The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
How one software services company uses OneDesk to cover their business workflow
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. For many companies, it can be tough building tools
Macros make your life easier!
There are a lot of features in OneDesk that can really make your life easier. In an earlier post I talked about how workflow automations can automatically perform actions when
A Big Update to our Mobile App!
We have just released a big update to our mobile app. It is available for both iOS and Android. For those of you who are already using it, it should
Automating your workflow with OneDesk
Updated Feb 2023 In this blog post I want to go over OneDesk’s Workflow Automation tool. I’ll start by describing what it is, what it does, and how it works.
How Religious Organizations use OneDesk for Project Management, Service Desk and Asset Management
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. When it comes to tracking work, there are no
Setting up different ticket queues in OneDesk
When it comes to customer support, one size does not fit all. Small companies with fewer support personnel have different needs than larger companies with big teams. Even when comparing
How one web developer uses OneDesk to track tasks & updates across many websites
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. Whether you’re a one-person development team in a larger
Putting a simple ticket form on your website.
While OneDesk offers a full-featured customer portal which you can put on your website, sometimes our users are looking for something a little simpler. We are often asked how they
How a non-profit uses OneDesk to manage their customer communications
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. Although non-profit organizations aren’t generally seen as businesses or
Microsoft Solutions Provider uses OneDesk
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. At OneDesk, we offer clients flexibility so they can