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Writing a Software Requirements Specification Document

Updated: 19/12/2019 What is a Software Requirements Specification Document? Many developers choose to work with a software requirements specification document (also known simply as a Software Requirements Document) as it typically contains the following: – A complete description of the … Continue Reading

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Creative Brainstorming Techniques: Innovate Now

Today’s most successful and innovative companies know that good product ideas don’t just suddenly appear. In order to pinpoint that “good” idea, you must explore many different ideas and compare them all. Hence, every company should encourage their team members … Continue Reading

customer-relationship

Building Business Relationships: Show Customers Some Love

Ah, Valentine’s Day – the day where millions of people worldwide take the time to show their significant others how much they value their relationship. On Valentine’s Day, couples do their best to make sure their other half feels appreciated … Continue Reading

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Project roadmaps: Why they are important

How to create project roadmaps The following video demonstrates how easy it is to use OneDesk’s roadmap application – have a look! For additional information just reach out to us by leaving a comment below or by sending us an … Continue Reading

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Requirements Capturing and Management with OneDesk

Our requirements management application can be found in two of our products: OneDesk Product Management, and OneDesk Complete. Here’s a quick rundown of how requirements capturing and management works in OneDesk: Requirements can be captured in the following ways:   … Continue Reading

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Customer Portal Tip: How Customers Can Categorize Submissions

The customer portal helps customer service and help desk teams gather feedback and ideas from customers anytime, and from anywhere. It’s easy to activate, and can even be embedded in your website. When sending a submission via the customer portal, … Continue Reading

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Biggest Technology Flops of 2013

Last year, many of you seemed to enjoy our post entitled Five Products That Failed in 2012. This year, we thought it would be interesting to to look at some of the biggest technology flops of 2013. There were many, … Continue Reading

actionable customer feedback

Gathering actionable customer feedback

Gathering actionable customer feedback in real-time Collecting customer feedback is only half the battle and can be ineffective if not done properly. The secret to gathering actioanble customer feedback is real-time communication. This is an extremely valuable tool because you … Continue Reading

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New and Improved Workflows Application in OneDesk

OneDesk’s workflow application was designed, as usual, with your feedback in mind. The new and improved version allows you to easily create workflows that solidifies your team, processes and project data. A few benefits of using a workflow application – … Continue Reading

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What is Project Scope and How to Manage it

Determining and Evaluating Your Project Scope Project planning involves many stages. One of the most important steps in the process is determining and documenting the project scope. As a project manager or lead, your job will be to identify project … Continue Reading