Product development is a risky process, especially in today’s rapidly changing marketplace. Collaborative management is an integral component of successful product development and helps to reduce the risks of unnecessary product iterations, speed-up the time-to-market and ultimately create innovative, customer-centric … Continue Reading
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
Product Launching Process Tips
There are many things that make a product successful. The quality of the product, customer demand, and market position are all things that every company knows they should focus on in order for their product to be successful. One thing … Continue Reading
Retaining existing customers: The key to success
Measuring expectations is the key to retaining existing customers It is well known that customer satisfaction is measured by whether or not a company meets or exceeds customer’s expectations. We also know that the achievement of high levels of customer … Continue Reading
Integrating New Team Members Into Projects
Picture this scenario: A new project begins and you and your team are off to a good start. Resources have been planned, assignments have been assigned, deadlines have been set, and everyone’s ready to work. All of the sudden, the … Continue Reading
Customer service trends for 2013: Revisited
4 customer service trends for 2013 At the beginning of this year, business analysts and marketing professionals made their best predictions of customer service trends for 2013. Now that we are fast approaching this year’s end (shocking, isn’t it?), let … Continue Reading
OneDesk’s Project and Portfolio Management Software
OneDesk’s Project and Portfolio Management Software allows you to create projects and share them internally or externally. Then, create sub-projects to create hierarchy and organize products, releases, projects, and teams. To get to OneDesk’s project and portfolio management software, click … Continue Reading
Help desk support at every level
Creating a complete help desk support system Incorporating customer service and help desk tools into your overall product development process is highly beneficial to all stakeholders involved. In addition, it is crucial for businesses to have a help desk management … Continue Reading
Microsoft Project Alternative: OneDesk Project Management
For teams who are looking for an alternative to Microsoft Project, OneDesk offers a unique solution. OneDesk Project Management was designed to cater the needs of teams who wish to work on MS project files collaboratively. Simply import your .mpp … Continue Reading
What Makes OneDesk Unique Software?
One of the most common questions we get is “What makes OneDesk unique?” Since OneDesk is a suite of applications, there are several features that are unique to our software. Here are the top ones. OneDesk’s Most Unique Software Features … Continue Reading
5 Clever Requirements Gathering Techniques
Without requirements, It’s hard to build the right product. Hence the requirements gathering, or “elicitation” process needs to be as complete as possible. In order to gather requirements from a multitude of sources, different approaches and techniques must be applied. … Continue Reading