Last updated: January 27, 2020 We often get asked by customers: “What is the difference between a technology roadmap and a product roadmap?” I have decided to finally shed some light on this topic. Technology Roadmap: Definition and Application According … Continue Reading
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
Scrum Master Role and Responsibilities
Understanding the scrum master role in agile A Scrum Master takes on a front-and-center role in Agile. He/she is responsible for making sure teams correctly follow the rules and principles that govern scrum. Part motivational speaker, part coach and manager, … Continue Reading
Seamless Support Workflows
How to easily capture and manage all customer emails with OneDesk. If customers send you support requests by email, you can still manage them with OneDesk. Have your customers send their support requests, or just forward emails to: support@(your organization).OneDesk.com … Continue Reading
Create a Custom Workflow with OneDesk
Create a Custom, Automated Workflow with OneDesk For some companies – workflow is simple. It consists of a single team, and a few small projects or tasks. But, for organizations with larger, complex teams with multiple product lines and product … Continue Reading
Kanban vs Scrum Systems: Part 1
Kanban vs scrum: The basics of Kanban Before we can examine kanban vs scrum, we need to understand the origins and basic principles that govern each methodology individually. Part 1 of the kanban vs scrum series will focus on Kanban. … Continue Reading
Managing a project team
Managing a project team: Have a plan! Let’s face it – project management can be messy and extremely volatile. We are all fully aware that projects can shift in focus and have the potential to move in multiple directions, continuously … Continue Reading
Using customer feedback to improve your products
These days, customers prefer to make a human connection and get product recommendations right from the source – the company. therefore, companies can leverage these methods of communication to tap into customer conversations and uncover what is being said about … Continue Reading
Agile Project Management 101
Agile Project Management: An Iterative Approach Similar to the rules that govern agile software development, agile project management is based on breaking down steps into small manageable components called iterations. Each iteration is then carefully analyzed by project teams and … Continue Reading
Agile Blogs: Our Top 5
Great news! We recently added new agile tools to OneDesk so we thought we’d celebrate these exciting features with a fun, social #FollowFriday style post. Agile blogs you should follow Below is a list of some excellent agile blogs that … Continue Reading
Sprint vs Iteration
Sprint vs iteration: Exploring both terms The answer is yes. A sprint is a focused productivity technique that is created by a group of individuals working on the same project. The term and activity is most commonly known and applied … Continue Reading