The OneDesk Blog

What is workflow management and automation? According to a recent article in WiseGEEK, workflow management is most commonly known as a system that enables information, documents, and tasks to pass from one employee or tool within an organization to the … Read More

What is the difference between project and program management? Many organizations still struggle to answer this question. While the roles of the project and product manager vary from company to company, there are some unique characteristics that characterize the two. … Read More

How to plan a project There’s always room for J-E-L-L-O. Or, in the case of project management, adjustments. Do not be fooled by the perfect project plans and deadlines you have so carefully created. The golden rule in project management … Read More

With the corporate world getting more and more competitive, many project and product management teams are finding it harder to keep up with rapid changes in all areas. Customer needs, market demands, and industry processes all need careful monitoring in … Read More

Thomas Edison once said: “Genius is 1% inspiration, and 99% perspiration.” So, what happens when you lack the inspiration or the tools to bring great ideas to life? You turn to the experts, the ones who understand that innovation is … Read More

When you hear the words “collaborative relationships,” what does it make you think about? To many of you, the term may seem redundant. After all, aren’t all relationships collaborative? OneDesk was built to strengthen collaborative relationships. Prior to designing the … Read More

Great ways to get customer feedback Surprisingly, there are still many websites that don’t solicit visitor feedback. Whether you are a non profit organization, a well established business or a start-up entrepreneur, the use of site feedback to evaluate the … Read More

OneDesk allows you start conversations with internal team members as well as customers. Hence, there are different discussion options, and each one allow you start conversations with different groups. Internal discussions Internal discussions, also referred to as discussions in certain … Read More

Overcoming agile challenges It is no secret that many organizations find it challenging to remain dominant in a marketplace characterized by heavy competition and rapidly shifting customer demands. The reality today is that by the time a product has been … Read More

Due to increasingly rapid rates of change in the corporate world, whether they occur within customer demands, project requirements, support issues or tasks, many companies are finding that their traditional business processes do not allow them to move fast enough … Read More