This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. As more and more companies move towards a SaaS model, it makes sense to use a helpdesk to track … Read More
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
How professional services organizations use OneDesk to manage their projects and stay on track.
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. When your team is responsible for a multitude of customers, you need to ensure your clients’ needs are met … Read More
How engineering firms use OneDesk to track customer tickets and projects
As with any business that serves customers, engineering firms need to have the ability to track the work that they do at the request of their customers and for projects. As a project manager, you need to enable your engineers … Read More
Customizing your email sending preferences in OneDesk
As I am sure most of you who are interested in this question have already discovered, you can customize the way OneDesk sends email on your behalf. To do this, simply go to the administration settings and click on the … Read More
Achieving Customer Success with OneDesk
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. For any company to be successful, they need to have customers. While it’s important to always acquire new customers, … Read More
Using OneDesk for office IT departments
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. There comes a time in any medium or large-sized company’s lifetime in which they will need to build out … Read More
Best practices for configuring OneDesk
Since I’ve helped set up hundreds of OneDesk accounts by now, I am frequently asked by customers and other members of our team, what are some ‘best practices’ that should be followed to ensure customer success. Since I am always … Read More
Planning Ahead
The start of any new project brings a rush of emotions with it: excitement, hope, exhilaration. There’s always a chance that your project could revolutionize the world, or bring you fame and fortune. However, on the flip side, there’s a … Read More
Agile Project Management Features in OneDesk
In the software world (and increasingly in other domains) agile project management is one of the more popular ways to manage projects. There are a lot of different versions of “agile” methodologies and the purpose of this post is not … Read More
What you need from your project management software
What you need from your project management software Project management software can’t make your product great, but it can help build a great project team – and that’s half the battle. A successful project manager knows that a successful project … Read More