Best practices for configuring OneDesk

Since I’ve helped set up hundreds of OneDesk accounts by now, I am frequently asked by customers and other members of our team, what are some ‘best practices’ that should be followed to ensure customer success. Since I am always … Read More

Planning Ahead

The start of any new project brings a rush of emotions with it: excitement, hope, exhilaration. There’s always a chance that your project could revolutionize the world, or bring you fame and fortune. However, on the flip side, there’s a … Read More

Agile Project Management Features in OneDesk

In the software world (and increasingly in other domains) agile project management is one of the more popular ways to manage projects. There are a lot of different versions of “agile” methodologies and the purpose of this post is not … Read More

project management software

What you need from your project management software

What you need from your project management software Project management software can’t make your product great, but it can help build a great project team – and that’s half the battle. A successful project manager knows that a successful project … Read More

project management

‘Silicon Valley’ and how not to manage projects

‘Silicon Valley’ and how not to manage projects A comedy of errors makes for a great TV show, but not so much for great project management. The critically acclaimed Silicon Valley tells the story of programmer Richard and the many … Read More

gig economy

Project management in the Gig Economy

Project management in the Gig Economy When overseeing a business, innovation is the name of the game. We are currently living in a gig economy, where anyone can take on gigs to make money whenever their schedule allows. Gigs are … Read More

Troubleshooting alongside your client

Troubleshooting alongside your client In this day and age, not making full use of the technological wonders that we possess to help clients is a terrible mistake. With just a few clicks you can get access to a world of … Read More

showcase

Showcase your resolved client issues or positive client relations

Showcase your resolved client issues or positive client relations Managing a helpdesk is not easy. We’re all willing to admit that much, but sometimes good things happen and you should showcase that. A good statistic, a positive story, a worthy … Read More

automate your helpdesk

Should I Automate My Helpdesk?

Should I Automate My Helpdesk? The helpdesk world is now faced with so many great new functions like chatbots and live video conference. In a modern and technologically advancing world like this one, how automated should a helpdesk be nowadays? … Read More

project management

A Project Should Be a Playground, Not a Battlefield

A Project Should Be a Playground, Not a Battlefield With so many technologies available to us, it’s become easy to take fresh ideas and turn them into real, concrete projects. Oftentimes, these start as passion projects, which have a lot … Read More