OneDesk’s access control options allow you to assign roles to users and set permissions as to what they can and can’t do within the system. All roles and permissions in OneDesk are pre-set. Even though you can’t create custom roles … Continue Reading
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
It’s that time of the year again – the new year, which means it’s the perfect time to reflect back on the previous year and outline the goals you wish to achieve this year. And while you’re making a list … Continue Reading
A client engagement strategy should be at the top of every companies new year’s resolution list. I recently read a great article by Gil Cattelain clearly highlights this issue. states that “…a recent study by Korn/Ferry International indicates that customer … Continue Reading
Product development is a risky process, especially in today’s rapidly changing marketplace. Collaborative management is an integral component of successful product development and helps to reduce the risks of unnecessary product iterations, speed-up the time-to-market and ultimately create innovative, customer-centric … Continue Reading