Today’s date is 11/12/13. Project leaders are most likely hoping that this is a good omen, and that everything will go in order. Unfortunately, whether things go in order in under the project leader’s control. It’s a no-brainer – the … Continue Reading
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
Product development is a risky process, especially in today’s rapidly changing marketplace. Collaborative management is an integral component of successful product development and helps to reduce the risks of unnecessary product iterations, speed-up the time-to-market and ultimately create innovative, customer-centric … Continue Reading
Measuring expectations is the key to retaining existing customers It is well known that customer satisfaction is measured by whether or not a company meets or exceeds customer’s expectations. We also know that the achievement of high levels of customer … Continue Reading
4 customer service trends for 2013 At the beginning of this year, business analysts and marketing professionals made their best predictions of customer service trends for 2013. Now that we are fast approaching this year’s end (shocking, isn’t it?), let … Continue Reading
OneDesk’s Project and Portfolio Management Software allows you to create projects and share them internally or externally. Then, create sub-projects to create hierarchy and organize products, releases, projects, and teams. To get to OneDesk’s project and portfolio management software, click … Continue Reading
Creating a complete help desk support system Incorporating customer service and help desk tools into your overall product development process is highly beneficial to all stakeholders involved. In addition, it is crucial for businesses to have a help desk management … Continue Reading