With the various customization option available within OneDesk, you can configure the software to fit your needs and organization’s terminology and branding. Here is a list of all the software customization options in OneDesk: Customizing labels Labels and terms in … Read More
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
Are you really listening to customers? The customer owns the conversation and ultimately decides when and how to they want to connect with you. Therefore, to stay competitive in the delivery of products and services organizations must provide every opportunity … Read More
Critical components of building an agile team Traditional methods of product management involve deliberate, planning and control methods where work is created and tasks are completed in disciplined sequential process that require a significant amount of initial planning. Agile development, … Read More
How to collaborate with internal users, external partners and customers in OneDesk OneDesk allows you to collaborate with all stakeholders, whether they are internal colleagues, external business partners, contractors, and customers from anywhere in the world. To help you understand … Read More
Alarming statistics about new product innovation New product innovation can be difficult. Consider these statistics from a recent study conducted by Nielsen; their research revealed that approximately “two out of every three products are destined to fail regardless of where … Read More
According to the 2012 CHAOS report, Agile succeeds three times more often than waterfall. Because the use of Agile methodologies helps companies work more efficiently and deliver winning results, Agile adoption is constantly increasing. There have been some significant increases … Read More