The OneDesk Blog

Did you know that you can link social media accounts to OneDesk? This allows you to interact with with customers and future customers via OneDesk’s social media monitoring tool. When you link your Facebook or Twitter accounts to OneDesk and … Read More

How is your project planning process? You and your team are working on a large project and you have been asked to adopt an agile approach your project planning process. Let’s face it, many of us don’t have the time … Read More

One of OneDesk’s most powerful features is the ability to easily find what you are looking for by using the search filters. OneDesk’s search filters allow you to used a stacked filtering process and sort through a large number of … Read More

Did you know that a whopping 21% of projects fail? Why? Blame, poor project management. We created this slide infographic with some alarming project management statistics. Our Project Management Presentation In this SlideShare presentation, we provide our readers with a … Read More

OneDesk’s request system which allows users request information from each other in real time.     When a OneDesk user sends you a request, you will receive the notification in your collaboration inbox, in the requests section. What types of … Read More

Product innovation articles: Our top 5 picks Has innovation thinking gone stale in your organization? I highly recommend checking out the following product innovation articles: 1. Most people, most of the time (the perfect crowd fallacy): I am a big … Read More

OneDesk’s customer portal allows you capture customer ideas, feedback, questions and compliments. Contrary to with traditional surveys, the customer portal allows your company to capture customer feedback without them falling through the cracks. When sent through the customer portal, submissions … Read More

21% of projects fail due to poor project management. This new infographic has some great stats on why good project management is so important to the success of an organization. In the end, project management is about the right balance … Read More

Last week, we released a fun little video that briefly highlights some of the positive and negative elements of project management. We were very pleased with the response from the product management and project management community and wanted to take … Read More

Online research communities are the next big thing. Also known as “research 2.0,” this emerging type of research allows businesses access to newer types of insights that traditional research methods, such as surveys and focus groups don’t provide. Setting up … Read More