Customers are the core of every product development process. We can sit here and write about the importance of customer service management until we are blue in the face, but nothing really drives the point home more than a real-life … Read More
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
Agile Technologies and Their Characteristics
Characteristics of Agile technologies While not all Agile solutions are the same, there are certain main characteristics that set them apart from traditional project management software. Promote collaboration The Agile mindset is all about communicating and collaborating between departments. Agile … Read More
The role of mobile technology in project management
Last week, we participated in #PMChat a fast-paced discussion surrounding the burning issues and challenges in project management today. Many different topics surfaced and naturally, we did not have time to elaborate on all of them in tremendous detail. So … Read More
How Social Media Integration Elevates Project and Product Management
During last Friday’s #PMChat, one of the questions asked by the hosts was “How can social media integration elevate project management & product development?” Having developed our own social media monitoring tool for the purpose of elevating project/product management, we … Read More
Improving customer service: Making the connection
Improving customer service by linking it to product development In today’s dynamic and competitive markets, gaining deeper insight into customer problems, issues, and ideas are key factors in keeping businesses heads above the water. There is insurmountable evidence from case … Read More
Building Empowerment Through Collaboration
I was honored that OneDesk was asked to have been part of “Tools Month” on #PMChat, a weekly Twitter chat that brings leaders in the project management sphere together. Last Friday’s chat was centered around collaboration tools, and we were … Read More
#PMChat: That’s a Wrap Folks!
#PMChat closes out Tools Month with OneDesk Hopefully you had the chance to tune in to blogtalkradio and chat along on Twitter with us today. We wer’e really pleased with the turn out and the great questions, and as a … Read More
Requirements Management Challenges Solved
“Analysts report that as many as 71% of software projects that fail do so because of poor requirements management, making it the single biggest reason for project failure – bigger than bad technology, missed deadlines or change management fiascoes.” – … Read More
OneDesk joins forces with #PMChat
What is #PMChat? Originally created by Rob Prinzo and Robert Kelly, #PMChat, is a weekly project management Twitter chat that happens every Friday at 12:00 PM Eastern. It’s a great way to share insights and exchange ideas with some of … Read More
What is Requirements Management? – A Video Infographic
What is Requirements Management? 80% of project failures are due to poor requirements management. That’s scary, right? Different companies have different ways of defining this process. Good requirements management is essential for those who want to see better business results … Read More