Personas: What are they? “..as the marketplace shifts from a mass manufacturing to a mass customization model, customers needs and desires are more accurately identified through the development of personas rather than through demographic data.” -Kevin O’Connor, UX Magazine Personas … Continue Reading
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
OneDesk listed as top software for PMP Managers
OneDesk featured on Software for Enterprise We are very happy to announce that we have been featured on Intense School. In his article, Top Software a PMP Manager Needs to Know for Success, Ian Palmer, explores and highlights some of … Continue Reading
OneDesk Users vs. Customers
There are two versions of OneDesk: The free trial version, and the Pro version. The free trial includes all features the Pro version does. The only difference between the two is that the number of projects that can be created … Continue Reading
Training Plans: Consider Different Skill Levels
In today’s modern business environment, it’s important for organizations to have structured training plans and change management procedures in place. After all, they are bound to face changes more often and more rapidly than ever. When developing training plans and … Continue Reading
Providing feedback: Give customers the right tools
Systems for providing feedback OneDesk includes a customer portal that enables you to capture customer insight in the form of questions, issues, compliments, ideas and compliments. OneDesk also includes a comprehensive help desk application that enables you to organize and … Continue Reading
Estimating Costs for Agile Projects
I previously wrote a post entitled Waterfall vs. Agile in which I posted two charts comparing the success rates of both methodologies. A reader named Mark recently commented and asked a question concerning how to initially estimate the cost of … Continue Reading
Why Projects Fail: A Dilbert Cartoon
Understanding why projects fail Why do projects fail? The majority of the time, projects fail because of unclear processes, or strategies or perhaps it can be due to poor scheduling and cost management. By definition, A project is said to … Continue Reading
Save Projects by Being Open and Adaptable
Save Projects by Being Open and Adaptable Knowing how to save projects when they are in trouble can be a useful skill. However, many project managers only learn how save projects on-the-spot, when they find themselves in a situation where … Continue Reading
Management and Leadership Quotes
Our Top 10 Management and Leadership Quotes Management and leadership quotes can be used to inspire, educate and motivate others. Here are 10 management and leadership quotes to help you take charge of your day: 1. Leadership is influence. -John C. … Continue Reading
Similar Idea Recognition with OneDesk
We often get asked by our customers whether OneDesk allows users to recognize similar ideas as it would help avoid duplicates and increase productivity by keeping similar ideas grouped together. There are several ways in which you can recognize similar … Continue Reading