What is scope creep? Scope creep is unpredictable, like a snake in the grass, waiting silently for the right moment to strike its prey, it may be detrimental to the health of your projects. If it not addressed and managed … Continue Reading
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
“Honesty is the best policy.” This saying, made famous in Benjamin Franklin’s Poor Richard’s Almanac, has provided many with a motto to live by, as well as something they can use to educate and inspire others. In today’s “Lesson Learned” … Continue Reading
Developing requirements shouldn’t be a nightmare In today’s fast-paced environment, organizations need to bring products to market faster and more efficiently. That means better resource planning, improved team collaboration, increased visibility and traceability across the development process, and of course … Continue Reading
Happy Fourth of July to all our friends and customers in the US! On this day in 1776, the Declaration of Independence was signed, giving birth to a newly independent nation of 2.5 million people. Today, Independence Day is celebrated … Continue Reading
Effective online customer feedback management The reality is that the web is driven by user generated content and customers ultimately control the conversations surrounding your company’s products and services. Every touch-point or interaction your customers have with your company, (through … Continue Reading
Customer service statistics enable us to dig deep and understand what makes customers tick. They reveal important information related to consumer behavior, industry trends, and of course, new or existing competition. Understanding the impact that customer service activities have on … Continue Reading