Project Managements Events 2013: Our top picks We’ve searched the web far and wide to find up some of the must-attend project management events of 2013. It’s time to roll out the big red carpet- because you can be sure … Continue Reading
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
Project Management Lessons Learned
“Prepare for the unknown by studying how others in the past have coped with the unforeseeable and the unpredictable.” These words were once spoken by George S. Patton, a general who is best known for his command of the Seventh … Continue Reading
Online customer feedback: The Do’s
Effective online customer feedback management The reality is that the web is driven by user generated content and customers ultimately control the conversations surrounding your company’s products and services. Every touch-point or interaction your customers have with your company, (through … Continue Reading
The Definition of SaaS and Its Advantages
What is SaaS? One of the first things that we say when we talk to our customers about OneDesk is that it is offered on a SaaS basis. Being a relatively new concept, many are not clear with the definition … Continue Reading
Customer service statistics: Lessons from 2012
Customer service statistics enable us to dig deep and understand what makes customers tick. They reveal important information related to consumer behavior, industry trends, and of course, new or existing competition. Understanding the impact that customer service activities have on … Continue Reading
Top 5 Project Initiation Tips
Don’t ignore the Project Initiation step The way you spend the first few days preparing for a project will determine whether the outcome is successful or not. In order to ensure that a project turns out successfully, it is necessary … Continue Reading
What is workflow management?
What is workflow management and automation? According to a recent article in WiseGEEK, workflow management is most commonly known as a system that enables information, documents, and tasks to pass from one employee or tool within an organization to the … Continue Reading
Project Management vs. Program Management
Updated 30/12/19 What is the difference between projectmanagement and program management? Many organizations still struggle to answer this question. While the roles of the project manager and program manager vary from company to company, there are some unique aspects that … Continue Reading
How to plan a project and deliver results
How to plan a project There’s always room for J-E-L-L-O. Or, in the case of project management, adjustments. Do not be fooled by the perfect project plans and deadlines you have so carefully created. The golden rule in project management … Continue Reading
5 New Technology Adoption Tips
With the corporate world getting more and more competitive, many project and product management teams are finding it harder to keep up with rapid changes in all areas. Customer needs, market demands, and industry processes all need careful monitoring in … Continue Reading