The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
Best Practices for OneDesk Item and Project Types
Best Practices for OneDesk Item and Project Types This blog post is a short guide on the best practices for OneDesk when it comes to item and project types. It will
The basics of a Helpdesk Support Queue
The basics of a Helpdesk Support Queue A Helpdesk support queue keeps the helpdesk manager and technicians from feeling as if everything has to be fixed all at once. It
The Product Management discipline in the world of Big Business
The Product Management discipline in the world of Big Business The Product Management discipline’s role and job description is heavily dependent on the industry, organization and the product it’s relevant
Connect your project management with Google Docs / Drive
Connect your project management with Google Docs / Drive The goal of this integration guide is to let you connect your project management with Google Docs or Google Drive. Here we
OneDesk lets you connect your helpdesk to CRM
OneDesk lets you connect your helpdesk to CRM If you haven’t already, you should connect your helpdesk database to your Customer Relations Management (CRM) system as soon a possible. Why?
The PRINCE2 Process Model for project management
The PRINCE2 Process Model for project management The PRINCE2 process model is a flexible framework for project management, with the intent to be used for projects across all disciplines. PRINCE2 stands
What is a program manager?
What is a program manager? As organizations grow, there are several management levels or hierarchies introduced to ensure that different teams and initiatives are in sync with each other. Some
The Basic Anatomy of the Helpdesk Database
The Basic Anatomy of the Helpdesk Database You shouldn’t have to research the answer to the same, or similar IT problem every time it appears. You need a helpdesk database.
The Importance of Process Groups in Project management
The Importance of Process Groups in Project management Where project management is concerned, process groups are a guiding structure for the managing a project from start to finish. The concept
The Importance of Inbound Vs Outbound Product Management
The Importance of Inbound Vs Outbound Product Management Product management is a broad function – which requires its practitioners to understand the market problem and the ways their product can