Whether you are a project manager or product manager, chances are that your job has you running around in circles, trying to make sure that everyone’s responsibilities are met. Every project or product manager had to deal with one dreaded … Read More
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
International Women’s Day: Top 5 Women in Product and Project Management
Today is International Women’s Day. In honor of this great holiday we have compiled a list of some of the most influential women in product and project management. Check out their great work! 1. Elizabeth Harrin: She is the driving … Read More
What is Project Management? – A Video Infographic
What is project management? In an attempt to answer this tough question, we pulled out a variety of information from various sources. Project management is defined by many things – by the tools it takes to carry it out, the … Read More
From social to product: Building the ultimate command center
Organizations have quickly understood the importance of maintaining a strong and continuous social presence online. As a result, a new concept and strategy has emerged:’The Social Command Center’. This idea has spread like wildfire and found its way into many … Read More
Importing and Exporting Files in OneDesk
One of the advantages of using OneDesk is that it allows you to import files and keep working on them in OneDesk for a more streamlined business process. Importing files allows you to save time entering items – imagine needing … Read More
How to get great product ideas from employees
Did you know that today is employee appreciation day? Here’s your chance to show your employees their real value in the organization. Employees are excellent sources of new product ideas. The reality is, organizations still fail to source internally generated … Read More
Business Benefits of Product Management
The following is a guest post from Natalie Yan Chatonsky. Natalie is the Head of Consulting at Brainmates, a Sydney-based consulting agency that helps organisations boost the performance of their products and people. Connect with her on Twitter at @Brainmates. … Read More
A Breakdown of OneDesk’s Administration Section
In the Administration section of OneDesk, you can set permissions for those in your organization, as well set preferences for the customer portal and the feedback you receive from customers. The Administration section can be found under your user menu. … Read More
How to keep your project teams motivated
Building project team morale: Lessons from the farm? As the saying goes, “happy cows make great cheese.” This is a concept that can definitely be applied to a project management setting: Happy employees deliver great project results. It’s important for … Read More
New Facebook Theme for Customer Portal
OneDesk’s customer portal allows customers to provide feedback directly to your organization via your website, or a unique link. Once feedback is received, your organization can discuss the feedback internally, or with customers. You can also poll customers and ask … Read More