According to the Global Competitiveness Report of the World Economic Forum, productivity here in Canada is at it’s lowest in five years. Given the highly competitive state of today’s bustling economic environment, organizations can’t afford to bear the consequences brought … Read More
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
We’ve been featured on EnterpriseApps Today!
We are thrilled to announce that we have been featured on EnterpriseApps Today! In his recently published review, OneDesk Has Centralized Collaboration, Social Media Monitoring, seasoned technology writer Paul Mah discusses some of the key components of OneDesk’s project management … Read More
IT Product Lifecycle Management with OneDesk
In my last blog post, I wrote about how you can use OneDesk for IT Product Management. I’d like to elaborate on how OneDesk can be used to track and manage the IT product lifecycle. Evidently, the IT product lifecycle … Read More
Customer service complaints demystified
Customer service complaints management in OneDesk
Software for IT Product Management
At OneDesk, we understand that IT product management is a world of its own. Like any regular product management department, those who work in IT product management spend their days are responsible for a variety of things. They research and … Read More
Customer questions: Answered
Turning customer questions into product gold OneDesk features a customer portal that enables you to capture customer questions, and a help desk module to organize and manage customer questions related to your products or services. These activities ensure the right … Read More
Project Requirements Software: Using OneDesk
A more effective way to manage project requirements With OneDesk, you can manage your project requirements in a whole new way. Capture, validate, trace and maintain your project requirements, all while closely collaborating with your team members. Then, analyze them … Read More
Customer support system- OneDesk
Building a better customer support system It is no secret that providing exceptional online customer support presents many challenges to businesses: Difficult to manage high volume of support inquiries through various different social channels Rapidly rising and shifting customer expectations. … Read More
OneDesk’s Bug Manager: What You Asked For
At OneDesk, we believe in listening to customers and always encourage organizations to do so. We take all customer feedback and ideas into consideration and do our best to provide the best customer experience based on the information we receive … Read More
Open business: McDonald’s gets it right
Food giant adopts an open business approach A few days ago, while browsing videos on our OneDesk YouTube page, I saw an ad for McDonald’s Canada new open business concept: A social media platform, called “Our Food. Your Questions,” that … Read More