“Honesty is the best policy.” This saying, made famous in Benjamin Franklin’s Poor Richard’s Almanac, has provided many with a motto to live by, as well as something they can use to educate and inspire others. In today’s “Lesson Learned” … Continue Reading
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
Developing requirements in a snap
Developing requirements shouldn’t be a nightmare In today’s fast-paced environment, organizations need to bring products to market faster and more efficiently. That means better resource planning, improved team collaboration, increased visibility and traceability across the development process, and of course … Continue Reading
Fourth of July Statistics: Most Successful Products in the USA
Happy Fourth of July to all our friends and customers in the US! On this day in 1776, the Declaration of Independence was signed, giving birth to a newly independent nation of 2.5 million people. Today, Independence Day is celebrated … Continue Reading
Project Management Events 2013
Project Managements Events 2013: Our top picks We’ve searched the web far and wide to find up some of the must-attend project management events of 2013. It’s time to roll out the big red carpet- because you can be sure … Continue Reading
Project Management Lessons Learned
“Prepare for the unknown by studying how others in the past have coped with the unforeseeable and the unpredictable.” These words were once spoken by George S. Patton, a general who is best known for his command of the Seventh … Continue Reading
Online customer feedback: The Do’s
Effective online customer feedback management The reality is that the web is driven by user generated content and customers ultimately control the conversations surrounding your company’s products and services. Every touch-point or interaction your customers have with your company, (through … Continue Reading
The Definition of SaaS and Its Advantages
What is SaaS? One of the first things that we say when we talk to our customers about OneDesk is that it is offered on a SaaS basis. Being a relatively new concept, many are not clear with the definition … Continue Reading
Customer service statistics: Lessons from 2012
Customer service statistics enable us to dig deep and understand what makes customers tick. They reveal important information related to consumer behavior, industry trends, and of course, new or existing competition. Understanding the impact that customer service activities have on … Continue Reading
Top 5 Project Initiation Tips
Don’t ignore the Project Initiation step The way you spend the first few days preparing for a project will determine whether the outcome is successful or not. In order to ensure that a project turns out successfully, it is necessary … Continue Reading
What is workflow management?
What is workflow management and automation? According to a recent article in WiseGEEK, workflow management is most commonly known as a system that enables information, documents, and tasks to pass from one employee or tool within an organization to the … Continue Reading