The OneDesk Blog

Every product manager knows that roadmapping is an essential aspect of the planning process. Without a product roadmap, it can be difficult to express your vision you have of your product to your team. Roadmap planning allows you and your … Continue Reading

With the various customization option available within OneDesk, you can configure the software to fit your needs and organization’s terminology and branding. Here is a list of all the software customization options in OneDesk: Customizing labels Labels and terms in … Continue Reading

Are you really listening to customers? The customer owns the conversation and ultimately decides when and how to they want to connect with you. Therefore, to stay competitive in the delivery of products and services organizations must provide every opportunity … Continue Reading

Ask any project manager about their job, and they will most likely ramble on about how busy they are and the many responsibilities they need to stay abreast of. Project management is about mastering the art of getting things done. … Continue Reading

Critical components of building an agile team Traditional methods of product management involve deliberate, planning and control methods where work is created and tasks are completed in disciplined sequential process that require a significant amount of initial planning. Agile development, … Continue Reading

How to collaborate with internal users, external partners and customers in OneDesk OneDesk allows you to collaborate with all stakeholders, whether they are internal colleagues, external business partners, contractors, and customers from anywhere in the world. To help you understand … Continue Reading

Alarming statistics about new product innovation New product innovation can be difficult. Consider these statistics from a recent study conducted by Nielsen; their research revealed that approximately “two out of every three products are destined to fail regardless of where … Continue Reading

According to the 2012 CHAOS report, Agile succeeds three times more often than waterfall. Because the use of Agile methodologies helps companies work more efficiently and deliver winning results, Agile adoption is constantly increasing. There have been some significant increases … Continue Reading

Creating a project plan can be daunting and downright complicated. The task is amplified when you add multiple product releases and a million different resources to manage into the mix. It is a top priority for businesses to stay on … Continue Reading

Social networks can sometimes come in really handy. When people think about social networking, they tend to think about it’s use from two different points of views – from a “social” perspective, whereas the use of social networks is simply … Continue Reading