Integrating customer feedback into product development

The Importance of Proper Feedback Management Customer feedback programs provide companies with valuable insight that can be used to better position products or services in the marketplace. Some companies are still not asking the customers who buy their products and … Read More

How to Use OneDesk’s New User Interface

You spoke, we listened. OneDesk’s new user interface was designed based on UI design ideas gathered from customer feedback. Many of our customers thought that our interface was too cluttered and overwhelming. They also suggested that we make navigation easier. … Read More

Special Webinar: Exploring OneDesk’s New User Interface

Product teams need access to information and each other to collaborate more effectively. That is precisely why OneDesk has just unveiled a new user interface! It’s the same great Unified Product Platform that allows teams to collaboratively plan out projects … Read More

Press Release: OneDesk Unveils New User Interface

OneDesk Unveils New User Interface Changes to UI Provides Users with Easier Navigation That Enables Them to Work Smarter and More Efficiently Montreal, Canada, January 9, 2013 – OneDesk, developer of a powerful web-based Unified Product Platform has released its … Read More

Product Professionals on Quora Worth a Follow

Expanding your online network of product professionals So, 2013 is the year you’ve decided to become more social? Great. The Internet is constantly providing new tools for cultivating and capitalizing on those networks. It provides an endless opportunities to engage … Read More

Social Business Trends for 2013

Over past few years, we’ve seen an in increase in the number of companies that made the transition to a “social business.” For those who are not familiar with the term “social business,” let’s make one thing clear: Being a … Read More

Is the Cranky PM calling it quits?

Is this the last we will see of the Cranky Product Manager? Well, not exactly. Judging by her last few posts back in September 2012, it appears that the Cranky PM will be taking a permanent vacation from her well … Read More

How to Achieve Your Business Goals in 2013

Yesterday, we blogged about some new year’s resolutions that we hope your organization will set for this year. Our goal today, is to help you achieve your resolutions. With every new year comes a new mindset. All ambitious CEOs, team … Read More

New Year’s Resolutions for Organizations

It’s 2013 and it’s time to bring your product development process back into focus by strengthening your product innovation process. Here are a few New Year’s resolutions we hope your team will set: Resolution #1: Involve your customers at ALL … Read More

Customer Portal Tip: Limiting Customer Discussions

With OneDesk’s customer portal, you can start discussions with customers to elaborate on the feedback, ideas and questions they submit. How much access customers have to viewing the feedback and discussions on your customer portal is up to you. Limiting … Read More