OneDesk includes a customer portal that you can use to interact with your customers, and provide them with an interface access to their tickets and discuss them with you. The customer portal also acts as a knowledge base where you … Read More
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
Microsoft Solutions Provider uses OneDesk
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. At OneDesk, we offer clients flexibility so they can integrate sound project management processes into their existing systems, whether … Read More
Improving your helpdesk response times using SLAs
What are SLAs? Service Level Agreements (SLAs) are policies that define the level of service you deliver. These policies usually codify how long you will take to respond to customer service requests, how long until you deliver a fix and … Read More
The all new OneDesk customer portal
In the latest version of OneDesk we have made big changes and new features to the customer portal. Since there is a lot you can do, this post will walk you through what’s new (and what’s old) about the customer … Read More
Translating your customer portal into a different language.
While the main OneDesk app is only available in English (at this time), many of our users have a different mother tongue. While they are usually okay with the main app being in English, they sometimes would prefer that the … Read More
How an IT Support Company uses OneDesk for their Help Desk
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. As more and more companies move towards a SaaS model, it makes sense to use a helpdesk to track … Read More
How professional services organizations use OneDesk to manage their projects and stay on track.
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. When your team is responsible for a multitude of customers, you need to ensure your clients’ needs are met … Read More
How engineering firms use OneDesk to track customer tickets and projects
As with any business that serves customers, engineering firms need to have the ability to track the work that they do at the request of their customers and for projects. As a project manager, you need to enable your engineers … Read More
Customizing your email sending preferences in OneDesk
As I am sure most of you who are interested in this question have already discovered, you can customize the way OneDesk sends email on your behalf. To do this, simply go to the administration settings and click on the … Read More
Achieving Customer Success with OneDesk
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. For any company to be successful, they need to have customers. While it’s important to always acquire new customers, … Read More