Organize your clients into levels: the key to helpdesk management Let’s be honest, not all clients are created equal. That might sound mean or elitist but it is actually kind of true. Even for a small business, large clients, or … Read More
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
Get smart, don’t do basic helpdesk: go the extra mile.
Get smart, don’t do basic helpdesk: go the extra mile. Don’t send an email when they say they have trouble with their email service. Don’t send them a notification to let them know you won’t be sending them any more … Read More
Make your jargon (business language) into English
Make your jargon (business language) into English Ever skipped through a Terms of Service (ToS) agreement? Ever glossed over the amazing facts printed on some random box of electronics? Ever read the entire description of a business website and re-read … Read More
A product Idea Comes From All Places, Not Just the Same Industry
A product Idea Comes From All Places, Not Just the Same Industry Developing new ideas is something that a lot of developers fail to do on a consistent basis. So many developers who are successful often find themselves resting on … Read More
What Should You Choose a Soft or a Hard Product Release
What Should You Choose: a Soft, or a Hard Product Release? Developers utilize the expressions “soft release” and “hard release” to portray two marketing techniques when conveying a product to the general population. One technique is unpretentious while the other … Read More
Find New Talent; Get New People In to Help
Find New Talent; Get New People In to Help When it comes to creating a great Product management team, there are many things you will want to think about. One of the best ways to do this is to find … Read More
Project Management Must Haves 05: Project Quality
Project Management Must Haves 05: Project Quality Over the course of this series of articles, we’ve gone over a whole bunch of project management areas, and now you are confident in dealing with project integrations, scope, time, and cost. In … Read More
So Your Product Isn’t Working, Salvage It
So Your Product Isn’t Working, Salvage It The fact of the matter is that most developers need to be a success, it’s in the business model. The issue with this is that unless they have an idea worthy of the … Read More
Introducing the completely new OneDesk
It’s been a while since OneDesk had an interface refresh, though those of you who have been with us for a while will remember past updates. So without further ado, I would like you to meet the new OneDesk! This … Read More
Project Management Must Haves 04: Project Cost
Project Management Must Haves 04: Project Cost In this fourth installment of our mini-series focused on crucial project management topics, we look at project cost and how to manage it. Aside from time, cost is one of the most important … Read More