‘Silicon Valley’ and how not to manage projects A comedy of errors makes for a great TV show, but not so much for great project management. The critically acclaimed Silicon Valley tells the story of programmer Richard and the many … Read More
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
Project management in the Gig Economy
Project management in the Gig Economy When overseeing a business, innovation is the name of the game. We are currently living in a gig economy, where anyone can take on gigs to make money whenever their schedule allows. Gigs are … Read More
Troubleshooting alongside your client
Troubleshooting alongside your client In this day and age, not making full use of the technological wonders that we possess to help clients is a terrible mistake. With just a few clicks you can get access to a world of … Read More
Showcase your resolved client issues or positive client relations
Showcase your resolved client issues or positive client relations Managing a helpdesk is not easy. We’re all willing to admit that much, but sometimes good things happen and you should showcase that. A good statistic, a positive story, a worthy … Read More
Should I Automate My Helpdesk?
Should I Automate My Helpdesk? The helpdesk world is now faced with so many great new functions like chatbots and live video conference. In a modern and technologically advancing world like this one, how automated should a helpdesk be nowadays? … Read More
A Project Should Be a Playground, Not a Battlefield
A Project Should Be a Playground, Not a Battlefield With so many technologies available to us, it’s become easy to take fresh ideas and turn them into real, concrete projects. Oftentimes, these start as passion projects, which have a lot … Read More
Let your project management help you with talent management
Let your project management help you with talent management The concept of project management focuses around the organization of tasks, from the assignment of them down to the timeline of completion. Because projects are temporary endeavours, you need to use … Read More
Organize your clients into levels: the key to helpdesk management
Organize your clients into levels: the key to helpdesk management Let’s be honest, not all clients are created equal. That might sound mean or elitist but it is actually kind of true. Even for a small business, large clients, or … Read More
Get smart, don’t do basic helpdesk: go the extra mile.
Get smart, don’t do basic helpdesk: go the extra mile. Don’t send an email when they say they have trouble with their email service. Don’t send them a notification to let them know you won’t be sending them any more … Read More
Make your jargon (business language) into English
Make your jargon (business language) into English Ever skipped through a Terms of Service (ToS) agreement? Ever glossed over the amazing facts printed on some random box of electronics? Ever read the entire description of a business website and re-read … Read More