Turning Panic into Process You know the feeling— the knot in your stomach caused by the fear of not getting a report, presentation or project done on time. The ticking of the clock on the wall is so loud, and … Read More
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
Leading organizations understand that in order to drive value, they need to integrate new social technologies into their marketing plan. By doing so, they can make themselves accessible to online customers, anytime and anywhere. Top 10 social tools for companies … Read More
2012 was big year for social businesses. Many businesses became aware of the true meaning of “social business.” They understood that it does not simply involve using social media in the workplace; rather, it implies using social channels as a … Read More
A recent report published by Kate Legget, of Forrester concluded that self-service usage by customers on the social web has increased by 12%, chat by 24% and involvement in business community related activities, 25%. These statistics raise some good questions: … Read More
OneDesk’s requirements management application allows you to easily manage and analyze requirements and help you make decisions as to which should be prioritized. Here’s a quick rundown of how this can be handled in OneDesk. Manage your requirements In the … Read More
Social media engagement means evolved customer service Companies used to have full control over their products and services. They used to be able to decide what to develop next and what changes to make. Oftentimes, they used to need to … Read More