The OneDesk Blog

Social media engagement means evolved customer service Companies used to have full control over their products and services. They used to be able to decide what to develop next and what changes to make. Oftentimes, they used to need to … Read More

American Airlines: Flying from the seat of their pants? In today’s customer-driven marketplace, listening to customers is the key to creating products and services that delight. I recently read an article on Bloomberg Businessweek, by John Mayo, that highlights the … Read More

OneDesk’s help desk application makes it easy for support teams to quickly manage and solve help desk tickets, automate their processes, and develop stronger relationships with customers. How is OneDesk’s help desk software different from others? Capture help desk tickets … Read More

Is Facebook’s Social Graph really that big of a deal? Yes. While many of us were slowly and reluctantly returning to work after the holiday season, Mark Zuckerberg was on a completely different speed. On January 17th, 2013 Zuckerberg unveiled … Read More

We’re happy to announce that we have uploaded over 50 new videos to our You Tube channel. The majority of the videos are short instructional videos designed to help you get familiar with OneDesk’s features, as well as the new … Read More

OneDesk featured on CustomerThink.com! We are very happy to say that we have been published on CustomerThink.com. Head up by its CEO, Bob Thompson, CustomerThink is a well-known and respected online authority in the areas of Customer Relationship Management, Customer … Read More

The beauty of OneDesk is that it allows you to capture feedback from a variety sources without them getting lost. Whether customers or colleagues choose to send you feedback from email, social media, or from the customer portal, they will … Read More

The Importance of Proper Feedback Management Customer feedback programs provide companies with valuable insight that can be used to better position products or services in the marketplace. Some companies are still not asking the customers who buy their products and … Read More

You spoke, we listened. OneDesk’s new user interface was designed based on UI design ideas gathered from customer feedback. Many of our customers thought that our interface was too cluttered and overwhelming. They also suggested that we make navigation easier. … Read More

Product teams need access to information and each other to collaborate more effectively. That is precisely why OneDesk has just unveiled a new user interface! It’s the same great Unified Product Platform that allows teams to collaboratively plan out projects … Read More