At OneDesk, we understand that maintaining a prioritized IT task list can be challenging. We often hear IT companies and project managers that when it comes to managing an IT task list, many IT companies either don’t have the right … Read More
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
Ask for input via the customer portal
Ask for input related to your products and services The whole OneDesk process stems around the idea that the best requirements are created from good feedback. One of the ways that we can ask for input regarding issues or ideas … Read More
OneDesk’s Task System: Easy Planning
OneDesk’s task system is unique as it allows you to track, manage and resolve issues and tasks in one combined view. This means that you have the ability to combine agile defect tracking with more traditional longer-term project management in … Read More
PM team tools: OneDesk webinar
Helping your pm team manage tasks and issues, together! Hey pm teams! Pop quiz: What makes OneDesk unique from any other issue or task management application? That’s easy. It allows your pm team to effortlessly view their issues and tasks … Read More
Projects cost analysis with OneDesk
Projects cost analysis: Helps prevent problems When carried out early-on, projects cost analysis, planning, estimation and tracking help prevent problems during any project’s lifecycle. OneDesk offers several features that helps with the projects cost analysis and estimation processes. Here’s a … Read More
Complaints procedure management with OneDesk
Revisiting your complaints procedure management strategy Your product development strategy must include a strong help desk service component to handle customer service complaints in an efficient and timely manner. As customers increasingly use help desk services to express issues related … Read More
Process changes and keeping steady PM practices
Keeping steady PM practices during process changes In today’s extremely competitive economic environment process changes within an organization cannot be avoided. Many organizations experience a high rate of process changes which leads project managers to wonder how they can keep … Read More
Project solutions for today’s PM
Project managers need project solutions, not problems Today’s project managers are asked to do more with less. They are encouraged to do less planning, with smaller budgets, more rapid product iterations, and deliver releases quicker. Another common difficulty is that, … Read More
Project team too big or dispersed? No problem!
Tips to leading a big or dispersed project team As an effective project leader, it’s your job to ensure all members of the project team always have access to all information pertaining to the project in question. This can be … Read More
The client experience: Make it memorable
Creating the client experience that gets results Here at OneDesk, we strive to ensure that the client experience is a remarkable one. Here are a few tips that we believe help take the client experience to the next-level: Provide … Read More